Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
80% of guests recommend
2.2 Room cleanliness
2.8 Service & staff
2.2 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by R from St Louis

Okay for low expectations.

Posted Apr 14, 2014 on Hotels.com
We needed a place to crash for the weekend, there wouldn't be much time spent. The tatami mats in our room were old and damaged, and the walls were a little stained. But otherwise it was a clean hotel. HaruHotel was cheap, and it was mostly used for napping and a bag drop. It worked for us, but i wouldn't recommend it if you're looking for a "comfortable" hotel.
3 out of 5
by andy from tokyo

good location

Posted Jan 2, 2014 on Hotels.com
2 out of 5
by Mark from San Diego, CA

It's a place to stay.

Posted Aug 24, 2013
Pros: Basement kitchen area, close to Shin-Okubo train station and vibrant city street.
Cons: Cleanliness, better functioning facilities.
Location: Lots of restaurants, Korea town, only one train station away from the amazing Shinjuku district and lots of night life.
Hotels in Tokyo aren't cheap, so if you're looking for just a place to crash for the night without spending a whole lot, maybe the Haru is the place for you. Other than that, it's a bit dirty, the sheets and futons looked and smelled like they hadn't been washed, and the floors didn't appear to be well cleaned either. There were two air conditioners, neither of which worked very well (August in Japan can be brutally hot and humid). What I did like was the kitchen in the basement with dishes, cold/hot water dispenser, etc. as well as an internet computer if you need that. It was also nice and cool down there. The Japanese fellow working at the front desk was pretty cool; friendly and helpful, but be forewarned that hardly anybody there speaks much English.
2 out of 5
for Families
by Young from Gaithersburg, MD

good location but poor quality

Posted Jul 8, 2013 on Hotels.com
I reserved the hotel because it was close to a JR station in Shinjuku and accepting a four-people family into a room. As soon as I arrived at the hotel, I realized that the nice pictures of the hotel on webpages were all misleading and that there are reasons for the lack of information on the hotel features. My room was very small, and the bathroom was shaky. The tatami was shedding, and blankets and pillows didn't look clean. Some of unexpected findings: bathroom towels are charged separately; a washing machine is charged (wet laundries are dried on strings at the back yard); baggage service is charged but bags are located in the aisle without any securing device. Almost everything was surprising and disappointing. Two good things: free wifi and nice staffs at the front.
3 out of 5
for Families
by Tim from Gold Coast, Australia

Greta location

Posted Apr 6, 2013 on Hotels.com
This place is so handy to everywhere. If it had beds, it would be perfect! Very small rooms but sleeping on the floor on a thin fold-up mattress is not so comfy. The front desk guy was always really helpful and the free laundry and clothesline was a bonus.