Dear Ms. Amber,Thank you for staying with us and for your lovely words here on this site. Your comment will be passed on to the concierges and I am sure they will be proud and happy to read it. The garden is indeed a treasure, right in the middle of the big city. You mentioned you will certainly be back. We will be happy to see you again. With warm regards, Hotel Chinzanso Tokyo!

この度はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。高評価をご投稿いただき大変嬉しく存じます。四季折々優雅な非日常の空間をご用意してお待ちしておりますので、ぜひ再度お越しくださいませ。

Dear Mr./Ms. Priya,Thank you for choosing our hotel and for giving your comments on this site. We indeed do not assist with food delivery from outside. The reason is that we do have room service in the hotel and cannot take responsibilty for food delivered from outside companies. About the charge for the spa, you can include it in your plan when making a reservation. If you bring your own gym shoes, you do not need to use the hotel shoes. For hygiene and safety reasons, we ask that gym users wear suitable gym shoes. Thank you once again and we hope that we can welcome you back one day. In the meantime, all the best from the staff at Hotel Chinzanso Tokyo!

Dear Mister Edward,Thank you for staying with us! We are glad to see that you appreciated the staff and they would be happy to welcome you back one day. With warm regards, Hotel Chinzanso Tokyo

Dear Yuko Sama,Thank you for staying here and for giving us 5 out of 5 review score. We are indeed in a quiet, green area in central Tokyo and consequently the subway station is not right next to our compound. However, within 10 minutes walk you are on a convenient subway line or you can use the bus station right next to the hotel. Please visit us again when you are in Tokyo. We will be glad to welcome you back! Hotel Chinzanso Tokyo

Dear Frank,Arigato Gozaimasu or Thank you very much! Please visit us again! Maybe in another season when the garden has a very different charm. Warm regards, Guest Relations department

Dear Marcial Antonio Sama,Thank you for choosing our hotel and for loving everything! We hope that we can serve you once again. With warm regards, Hotel Chinzanso Tokyo

Dear Mr. Mark,Thank you for the "Great Place" remark. Please visit us again for another "Great Stay". Regards, Guest Relations

Dear Masako Sama,Thank you so much! We are glad that you loved the hotel and green surroundings. Please visit us again, maybe in another season when the garden has a different charm! Hotel Chinzanso Tokyo

Dear Phianna San,Thank you for staying with us. Thank you again for giving your comments here. We would like to apologize for the closure of the pool and onsen and will check the details and reason. We will also verify why you were charged for the spa and get back to you once we know the details. In the meantime, warm greetings from Hotel Chinzanso Tokyo!

この度はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。高評価をご投稿いただき大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。スタッフ一同心よりお待ち申し上げております。

Dear Taehyun Sama,Thank you for choosing Hotel Chinzanso Tokyo for your stay. We are glad to see that you appreciated the service and likes the room. Please visit us again when you are in Tokyo. In the meantime, all the best from the staff!

Dear Aaron Sama,Thank you for choosing our hotel and for your kind remarks. We hope that we can welcome you back for another pleasant experience here in Tokyo. With warm regards, Guest Relations

過日はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。満点のご評価をいただき大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。またのおかえりをスタッフ一同心よりお待ち申し上げております。

過日はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。満点の評価をご投稿いただき大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。スタッフ一同心よりお待ち申し上げております。