Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Business Travelersby figo london from uk
comfy bedsPosted Jul 12, 2014 on Hotels.com
for Business Travelersby A verified traveler
Gorgeous gardensPosted May 24, 2014 on Hotels.com
This hotel was lovely. A little dates but still top notch.
Posted Feb 25, 2014 on Hotels.com
for Everyoneby Tim from USA
Best Service I Have Ever ExperiencedPosted Jan 7, 2014
Pros: Everything, especially the service.
Location: The location is quiet, which is nice. There is not much (from a sightseeing perspective) within walking distance other than the Chinzanso Gardens.
We stayed at Hotel Chinzanso Tokyo for three nights, en route from the US to visit our daughter, son-in-law, and grandaughter in Okinawa. The hotel facilities, grounds, and amenities were beautiful. What truly stood out, however, was the service. From the moment we arrived until we boarded the Airport Limousine to the Haneda Airport, every interaction with hotel staff was over the top in friendliness, courtesy, and in ensuring that our every need or desire was fully met. I have traveled to many countries, and have stayed in many fine hotels. The service at this hotel exceeded my expectations, and to this point, truly is the best service I have ever experienced.
for Familiesby Ling
Posted Dec 10, 2013 on Hotels.com
bit far from Tokyo when booking check rulesPosted Oct 25, 2013
originally booked for spa then discovered extra cost for usage also not for people with tattoos due to local rules. bit far from central Tokyo, easy to get lost in fact one night a kind local jogger guided me back where I was then lost for an hour in the gardens before finding my way back in. confusion with staff as where to take however did apologise. check airport bus limo transfer times if booking. at airport was informed no drop off until another 4.5 hours later, so got dropped at other hotel and made way on public transport to hotel. the hotel was very kind to check me in early for no extra cost.
for Everyoneby Hideki Saito from Singapore
Quiet n comfortablePosted Oct 11, 2013
Pros: Staffs are polite n service is good
Location: About 500m has a mini super market
Quiet n comfortable but a bit far from station, hope they also service the shuttle bus everyday not only Saturday, Sunday n Public holiday.
for Everyoneby shin from HK
Very pleasant stayPosted Oct 6, 2013
The garden of the hotel is lovely, great for a walk. The service is top class - the concierge, in particular, is very helpful. Definitely an A+ rating for me.
for Everyoneby A verified traveler
very nice hotelPosted Sep 17, 2013
had concern about the transportation after reading some of reviews but booked anyway. it turned out it is not bad at all.
for Couplesby Jenni from Perth Australia
Gardens, views, comfort - a nurturing place to staPosted Aug 27, 2013
Gave us a place to retreat and relax after the hustle and bustle of downtown Tokyo