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Reviews of Hotel Empire in Shinjuku

2.5 out of 5
Hotel Empire in Shinjuku
1-15-33 Hyakunincho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

7.0

Good

Rating 10 - Excellent. 131 out of 920 reviews" "
Rating 8 - Good. 365 out of 920 reviews" "
Rating 6 - Okay. 266 out of 920 reviews" "
Rating 4 - Poor. 105 out of 920 reviews" "
Rating 2 - Terrible. 53 out of 920 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service
Quiet location and helpful staff. They got me a soft pillow (ask for one when you book).. You can leave your bags if you have a late departure. Wi-Fi was intermittent. Maybe because our room was at the end of the corridor.
Stayed 3 nights in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

6/10 Okay

Leight Anne

Liked: Staff & service
Restroom had a stench and room/restroom were quite small and really cold but we just needed a room to sleep in anyway. Floors/walls were super thin tho. Could here next door neighbor’s fight one night. Really close to a train station/shops/restaurants tho. If you wanted you could ways walk to downtown Shinjuku. Took about 15 minutes. Otherwise, hotel itself was pretty drab. Suited just for sleeping and nothing else
Stayed 2 nights in Mar 2024

6/10 Okay

Heidi

Liked: Cleanliness, staff & service, amenities
It suited my purpose of short stay. If you want luxury, it is not the right place.
Stayed 3 nights in Mar 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service, amenities
Great placement between Shin-Okubu station and Okuba station. Check out with key dropoff at the front desk was very convenient.
Stayed 8 nights in Feb 2024

4/10 Poor

Satra, Perth

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was clean but the coffee shop was closed at all times
Stayed 3 nights in Dec 2023

8/10 Good

Ruairidh

Stayed 7 nights in Nov 2023

10/10 Excellent

Tanman

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and right in the close proximity to the main stop
Stayed 3 nights in Oct 2023

8/10 Good

Brayden

Liked: Cleanliness, staff & service, amenities
It was good!
Stayed 1 night in Sep 2023

8/10 Good

noel eusebio

Traveled with family
Great location for the objective of our trip
Stayed 4 nights in Sep 2023

8/10 Good

Stephanie

Stayed 2 nights in Aug 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel in a quiet area within a busy city!
Stayed 4 nights in Jun 2023

4/10 Poor

Iqra

Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in May 2023

8/10 Good

Lily

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

8/10 Good

Andrena

Traveled with family and small children
Liked: Cleanliness, staff & service
We just stayed here for the night arriving late from Narita. Overall was a good stay for short term. Near Korea town.

6/10 Okay

Rhodora

Traveled with family
Liked: Cleanliness
Great location
Stayed 3 nights in May 2023

2/10 Terrible

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Generally a awful loud and unpleasant place to stay.
Stayed 2 nights in May 2023

6/10 Okay

Paul

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It's more like a small homestay than a motel/hotel. If you're fine with it, and just need a place to sleep and get fast access to the subway, it's a fair choice. It's cheap after all. Though if you're looking for a neat place and quality environment, better to look elsewhere. For me the price and accessibility was good enough for me to choose here.
Stayed 3 nights in Apr 2023

8/10 Good

Takamichi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I felt the good for price cheap. No bathtub, only shower. The walls in the room are a little thin, so be careful for sound on the night.
Stayed 1 night in May 2023

8/10 Good

Nura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cost-effective and convenient
Stayed 2 nights in Apr 2023

6/10 Okay

BUSAKORN

Liked: Cleanliness, staff & service
It's bear minimum and no kettle to make tea or coffee. Bathroom is old but works. Easy walk to shops and station. Staffs are friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
This hotel is a bit disappointing. Sure, the room was affordable, but we still expected a bit more cleanliness and comfort. The location is conveniently close to 2 main subway lines, so we enjoyed that. We only stayed one night so it wasn’t such a big deal, but I would avoid this property in the future.
Stayed 1 night in Mar 2023

10/10 Excellent

Clovis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Big bed

10/10 Excellent

Takamichi

Traveled with partner
Liked: Staff & service
Disliked: Amenities
トイレやシャワーで使えない機能があった。価格は安いので割り切って使用すれば損ではないと思います。
Stayed 1 night in Jul 2022

8/10 Good

Hazel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good..
Stayed 3 nights in Jan 2020

10/10 Excellent

Kaptan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

4/10 Poor

Imelda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A little work needed.
Condition of rooms needs updating. Stains on wallpaper of example. Front end staff friendly but some not to helpful. Rooms were cleaned well.
Stayed 5 nights in Oct 2019

6/10 Okay

Diana, San Francisco

Traveled with family
Disliked: Property conditions & facilities
On the first night we arrive, the bathroom light kept blinking. Fortunately, the staff was very quick in fixing it. The amenities are lacking. The room (especially the mats) looked bare and a bit run down. There were also mosquitoes so I would prepare bug spray just in case. The hotel was really mediocre but I didn’t expect a lot based on the pictures and price. One great aspect of this hotel is its location. It’s very close to a metro station, 7-11, and many great restaurants. I was also surprised to find out it’s located in Japan’s Koreatown.
Stayed 5 nights in Sep 2019

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort
Flying solo for a week.
Room size was standard for Tokyo, that is on the small side. Hard to find, but great location once you knew where it was, easy access to everything. 2 cab drivers had a lot of difficulty, even when I showed them the map location. Very run down property. Was a great price, otherwise dont know if I would stay again.
Stayed 8 nights in Sep 2019

10/10 Excellent

Jose, Rio de Janeiro

Traveled with family
Liked: Staff & service, amenities
The hotel is quite old and the AC was not working well. We did eventually get the AC to work but the heat was overwhelming. We only stayed one night, and for the price, we could not complain too much.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empire hotel had everything you needed. It is basic but clean and quiet. For the price and being close to the metro and Korean area for food etc it is reasonably priced. I just had one gripe was when I asked a guy at the desk about best way to Narita he ignored me for a long time until I asked him if he was busy and then he wasn't very helpful. Maybe he didn't know or just couldn't be bothered helping.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was right on between two major subway lines and a 711. Very convenient.
Stayed 8 nights in Jul 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in a great area. Lots of great shopping and places to eat. About a 4 minute walk from Shin Okubo station. Will stay here again.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was very small so it was difficult to have our luggage bags open. The bathroom light didn't work at times. The door handle was broken. The curtains did not block out the light pollution. The toilet seat underneath was dirty. The bathroom had a shower curtain (which is in hygienic in most cases), and no water drain outside the shower tub (all our other hotels had this).
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Location is great, rooms are a bit old but still ok for a night or two.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, 3mins walk to subway ,7/11 just around corner.esay commute only one stop to sinjuku main station .
Stayed 4 nights in May 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - good service
I stayed in their second hotel - Blue Empire - 3 minutes from Empire. Clean rooms hot shower microwave washing machine. Staff were friendly and helpful. Try not to get room 206 or 207 - had a connecting door which allows far too much noise in from other room otherwise all is good. Great location - train station three minute walk. Plenty of restaurants in the area as is convenient shopping - milk meals etc you cannot in your room. I would stay again
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Empire is in such a great location. We have now stayed here on two seperate occasions and would recommend this to anyone. It is small but if you’re out doing things all day it doesn’t matter. The staff are such kind people and offered to help at all times.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Facility has to be upgraded to meet the current standards due to aged buildings . With convenience location and fair fee, I still recommend this hotel is a good choice to stay in Tokyo.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Stayed 4 nights in May 2019