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Reviews of Sotetsu Fresa Inn

3 out of 5
Sotetsu Fresa Inn
6-3-17 Akasaka, Minato-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 383 out of 1000 reviews" "
Rating 8 - Good. 478 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
For self-quarantine it was good value for 2 weeks.
Stayed 14 nights in Oct 2021
Response from Receptionist: Owada on Oct 31, 2021
Hello, this is Sotetsu Fresa Inn Tokyo Akasaka. Thank you for staying at our hotel this time. We appreciate for your feedback as well and hope to see you again.

2/10 Terrible

Andrew

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Agnes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021
Response from フロント 結城 on May 21, 2021
この度は当ホテルへのご宿泊誠にありがとうございます。快適にお過ごしいただけたようで嬉しく存じます。 お忙しい中、クチコミへのご投稿ありがとうございました。

10/10 Excellent

Verified traveler

Stayed 10 nights in Jan 2020
Response from Receptionist Nakayama on Feb 12, 2020
Thank you for using Sotetsu Fresa Inn Tokyo Akasaka. Your feedback will be used for future improvement.

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Receptionist Nakayama on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very professional and helpful staff # in an upscale safe area with a coffee shop attached, subway literally minutes across the road # since I was travelling solo the DD room suited me fine but I’m not so sure if this would be the case for 2 people# extremely quiet too# internet speed could be better at night.
Stayed 6 nights in Oct 2019
Response from Sotetsu Fresa Inn Tokyo-Akasaka on Nov 15, 2019
Dear Guest, Thank you for staying at our hotel. We are glad that you were able to relax. Our group is confident in its location and We are glad that you were pleased. We hope you can stay again. Best Regards, Front Desk Narita

10/10 Excellent

Verified traveler

Stayed 6 nights in Oct 2019

10/10 Excellent

Warinthorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

6/10 Okay

YASUYUKI

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2019

8/10 Good

YOU MIN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great experience, very nice staff. Hotel room size a bit small but still cozy.
Stayed 7 nights in Sep 2019
Response from Receptionist Nakayama on Sep 30, 2019
Thank you very much for using Sotetsu Fresa Inn Tokyo Akasaka. The staff are very pleased to receive many compliments. We look forward to your continued patronage and look forward to your next use. Thank you for posting your review.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location. clean and easy.
nice hotel. conveniently located. easy check in/out process. Only fairly minor inconvenience was the pillows. The bed came with two pillows. One was really small and the other had some bead-type material that wasn't very comfortable. Otherwise very pleased with my stay.
Stayed 2 nights in Sep 2019
Response from Receptionist Nakayama on Sep 18, 2019
Thank you for staying at our hotel. We are very pleased to hear many compliments. Your comments regarding the pillows will be used for future improvements. We look forward to seeing you next time. Thank you for your review.

8/10 Good

Carolyn

Liked: Staff & service, room comfort
Stayed 12 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビジネスホテルなら、ここが一番!スタッフの対応も、アメニティ充実も、清潔感も安定で、出張でも安心して泊まれるのでいつも感謝しています。これからも利用します!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were incredibly nice and helpful! They welcomed us warmly each time we entered and exited. It was nice that they didn't my friend and I using their only computer for over an hr at times for research and how they helped us print itineraries. I greatly appreciated the ice room for my waterbottle cuz it's so hot outside. Also the eco friendly-option for room cleaning was nice and considerate with the free water bottle. Oh, and the Akasaka station is so close, didn't realize till I arrived! Only downside is that the room was small and rather cramp for even two people but it's understandable considering Tokyo land space. Overall the staff made the stay very welcoming!
Stayed 4 nights in Aug 2019
Response from Narita on Aug 7, 2019
Dear Guest, Thank you for staying at our hotel. We are glad that you were able to relax. Our group is confident in its location and We are glad that you were pleased. We are pleased that you pleased with the water bottle service for those who helped reduce the cleaning of the rooms specified by the hotel. Thank you for the wonderful comments. We hope you can stay again. Best Regards, Front Desk Narita

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very clean and cared for hotel that it was a pleasure to stay in. The staff are friendly and welcoming and the rooms spotless. It is ideally situated amongst a thriving area of variety. The one complaint is the space for clothes storage. It is hard not to have to live or stay in your suitcase as far as clothing goes. The rooms are understandably small given it’s Tokyo and not five star, but the overall design is very strong and tasteful.
Stayed 18 nights in Jul 2019
Response from Receptionist Nakayama on Aug 6, 2019
hank you very much for using Sotetsu Fresa Inn Tokyo Akasaka. All the staff are very pleased to hear many compliments. We look forward to your patronage and look forward to your next use. Thank you for the review.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that the hotel is located very close to Akasaka Metro station. They could offer more in the way of English TV news channels
Stayed 6 nights in Jul 2019
Response from Sotetsu Fresa Inn Tokyo Akasaka on Jul 24, 2019
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Akasaka. The hotel is located just off Akasaka Station, and has been well received by other customers. We will try to be able to respond as there are many visitors from overseas.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for great location
Would stay again, good price for a good location. Minimal English with staff created some communication difficulties. Bed was comfortable. Room clean. Small size but typical for Japan. Strict check in and check out times.
Stayed 3 nights in Jul 2019
Response from Receptionist Suzuki on Jul 22, 2019
Thank you for your message. I'm glad to be praise about our hotel. But, I'm sorry to trouble you at check in. We will improve our hotel. We are looking forward to see you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff! highly recommended!!
Great location in the middle of everything and walking distance to Mid-town, Roppongi and Akasaka-Mitsuke. 2 mins walk to the train station entrances. Great, friendly staff who are so kind and helpful. 24 hour front desk. Stayed in the non smoking building and was so nice and peaceful, did not get disturbed from outside noise or neighbors at all. Room and bathroom was a good size, not too tiny like other hotels in Japan, was perfect for 2 friends with a lot of luggage, even had a spare room attached with a couch where we put our suitcases and clothes and new purchases. Wifi was fast and never dropped out as we didn't use the TV, we were able to watch Netflix and movies on the Ipad. Highly recommend and would definitely stay there again next time I come to Japan! Thank you for making my stay a comfortable and pleasant one. :)
Stayed 8 nights in Jun 2019
Response from Sotetsu Fresa Inn Tokyo Akasaka/Front Suzuki on Jul 3, 2019
Thank you for using our hotel. We are very happy that you have had a comfortable time. Thank you for the compliment to front staff. We will make every effort to provide better customer service and rooms without being satisfied with the current situation. If you have a chance, please stay at the hotel. All staff are waiting for you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Across from Akasaka train station exit 7. Closed to restaurants and bars. Staffs are polite and friendly. Excellent wifi. Definitely would come back and stay again.
Stayed 4 nights in Jun 2019
Response from Sotetsu Fresa Inn Tokyo Akasaka/Front Suzuki on Jul 3, 2019
Thank you for using our hotel. Thank you for your compliments to the location and staff. We aim to be a kind and polite customer service. When you come to Akasaka, Please come here ''Sotetsu Fresa Inn Tokyo Akasaka. All staff are waiting for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Changed to bigger room as no drawers & space in "wardrobe" inadequate to store suitcase, access under bed not available either. Too small for week stay.
Stayed 7 nights in May 2019
Response from Receptionist Kim on Jun 13, 2019
Thank you for staying at our hotel this time. Our hotel has many small rooms. But, the staff strives to provide better service so guests can relax more.If there is another chance to come to Akasaka, I would be glad if you could use it again.

8/10 Good

shin, Vancouver

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very convenient location. Good service But some light in not working well
Stayed 1 night in Jun 2019
Response from Receptionist: Yuki on Jun 7, 2019
Hello, this is Sotetsu Fresa Inn Tokyo Akasaka. Thank you for your nice feedback. We try that we can provide you a better service next time. Thank you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A regular place for me to stay during my TOKYO business trips. A no frills hotel but very good value. Room size is ok and amenities are sufficient. Staff are helpful and overall I have never had a negative experience in this hotel.
Stayed 4 nights in May 2019
Response from Sotetsu Fresa Inn Tokyo-Akasaka/Front Suzuki on Jun 8, 2019
Thank you for always using us. I am happy to hear the words of compliment. We will make every effort to provide better service and customer service in the future. We look forward to seeing you again.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from 相鉄フレッサイン東京赤坂フロント、楊 on Jul 4, 2019
この度は相鉄フレッサイン東京赤坂をご利用頂き誠にありがとうございまいた。また機会がございましたら是非当ホテルでの宿泊をご検討頂ければ幸いです。お忙しい中、貴重なお時間を割いて投稿頂きありがとうございました。またお客様とお会いできることを楽しみにしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
It was very close to Akasaka station- very convenient!
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Vaiya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time in tokyo! Loved the hotel. Everyone was so nice and helpful. Ended up getting an upgrade so our room was nice and roomy! Comfortable bed, clean, hot water and free bath salts! We would definitely stay there again!
Stayed 7 nights in Mar 2019

10/10 Excellent

BenjaminJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway station, convenience stores, restaurants and quiet place.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is surrounded by restaurants, near the metro, is not noisy is clean, and was a joy to share as a family of three .
Stayed 5 nights in Apr 2019

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days in Tokyo
Really close to the metro, not far from main attractions, like Shibuya crossing or Yoyogi park. Clean and nice hotel. There is a breakfast place downstairs. The only bad thing is TERRIBLE wifi. Couldnt open any pages, was not working half of the time.
Stayed 3 nights in Mar 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Guy, Mississauga, Ontario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-kept property in a great location. Away from the hustle and bustle of Tokyo, but well-placed and convenient to subways, trains, and local attractions. I'd definitely stay here again!
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed
The property now belongs to Sotetsu, a rail company. They've stopped certain amenities such as a new bottle of water daily, etc. Sensed lower morale among workers.
Stayed 10 nights in Mar 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service
I usually don't comment about hotels so I will try my best to be objective. Staff upon check-in were helpful. They initially told us that we had a free room upgrade and we were pleasantly surprised, however upon reaching the room, we did not realised any difference from what we had initially paid for. That did not bother us so much. Room size was small and you can maximum open two large luggage and there will be minimal space for walking. Amenities and bed were sufficient. We actually stayed a gap night (stayed one night, left and came back for the third night). Upon coming back, the front desk once again told us that we had a free upgrade and upon checking in, it was the same type of room again, so there was a little annoyance there. Just before we went up, we enquired about the check out time and was told it was 11am. Next day we woke up at 9am and decided to have breakfast near the hotel before checking-out and as we left, I've noticed a note on our table that stated the check-out time was actually 10am. So when we went to enquire again, we were told 10am and if we wanted 11am, we had to incur and extra surcharge. So we decided to just grab all our luggage and checked-out straight away. All in all, their service is a little weird and bizarre and if you are looking for a hotel near the subway and with many food options around, you may consider this place.
Stayed 1 night in Mar 2019

10/10 Excellent

Asrul, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Convenient. Close to the Chiyoda line.
Stayed 8 nights in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Syamsul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Thoroughly enjoyed my stay at this hotel and it was very close to the underground station.
Stayed 3 nights in Jan 2019

8/10 Good

FERIT GOKHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 2 nights in Jan 2019

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Margie, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to transport & dining options. Very quiet location at night time.
Stayed 4 nights in Jan 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
The hotel was extremely high quality for the price, the room was comfortable and the staff were extraordinary kind. I definitely plan to stay again.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018