Front of property - evening/night

Reviews of Hotel Monterey La Soeur Ginza

3.5 out of 5
Hotel Monterey La Soeur Ginza
1-10-18 Ginza, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 1004 reviews" "
Rating 8 - Good. 409 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stephen, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Tokyo station, good value for money
Stayed 1 night in Feb 2024
Response from フロント on Feb 24, 2024
Thank you very much for your stay in hotel monterey. We are looking forward to welcoming you again.

10/10 Excellent

Deanna

Liked: Staff & service, property conditions & facilities
This was a great hotel. Clean and safe. I enjoyed my stay immensely.
Stayed 3 nights in Feb 2024
Response from フロント on Feb 24, 2024
Thank you very much for your stay in hotel monterey. We are looking forward to welcoming you again.

2/10 Terrible

Mil

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only positive thing was Easy access to Public Transportation. Room really small and bad small from bathroom. Can’t control room temperature. Horrible experience.
Stayed 3 nights in Dec 2023

8/10 Good

Shee Yin

Stayed 4 nights in Nov 2023

6/10 Okay

WING SIN

Traveled with family
Liked: Cleanliness, staff & service
A property that has obviously passed its time. Air conditioning was not working, remediated only by the manager unlocking the window. It is passable for an overnight stay as it is close to the train station. Not recommended as base for exploring Tokyo.
Stayed 1 night in Nov 2023
Response from Front desk on Dec 2, 2023
Your feedback will certainly be shared with the team.Once again, thank you your stay at Hotel Monterey La Soeur Ginza.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from nori on Nov 12, 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Saori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super easy to go shopping in Ginza.
Stayed 2 nights in Nov 2023
Response from nori on Nov 12, 2023
この度は弊ホテルをご利用下さり誠にありがとうございました。また過分なスコアを頂き重ねて御礼を申し上げます。今後とも弊ホテルをお引き立て頂きますようお願い申し上げます。

10/10 Excellent

Michelle

Traveled with partner
Liked: Amenities
Great location.
Stayed 4 nights in Oct 2023
Response from Front desk on Nov 5, 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

8/10 Good

Judi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the spaciousness, bed was comfortable, easy access to 7-11 and bathroom facilities were perfect. Thank you!
Stayed 4 nights in Oct 2023
Response from front staff on Nov 5, 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights. Great location about 15 min walk to Tokyo station and shorter time to Ginza metro line. Everything is excellent. Friendly staff when checking out at 5:20 am. The con is Room is very small for 2 people, but we didn’t spend a lot of time in the room so it’s ok. (No space to open even a carryon luggage other than the bed)
Stayed 3 nights in Oct 2023
Response from front staff on Nov 5, 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from フロント 山本 on Oct 12, 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。ご多忙の中、ご評価いただき、またご満足いただけたようで何よりでございます。またお会いできる日を心よりお待ち申し上げております。

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, quiet, and Tokyo station lots of restaurants and shopping within walking distance. Staff were very polite.
Stayed 5 nights in Oct 2023
Response from Front desk on Oct 12, 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.

6/10 Okay

Taivanbat

Overall good.
Stayed 1 night in Sep 2023
Response from フロント 山本 on Sep 27, 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.

4/10 Poor

OLGA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We will not come back.
Stayed 3 nights in Sep 2023
Response from nori on Nov 12, 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a score.We are looking forward to welcoming you again.

8/10 Good

Hiroko

Traveled with partner
Liked: Cleanliness, amenities
Room was small, but the location was excellent. Hotel staff were hospitable and helpful.
Stayed 3 nights in Aug 2023
Response from fula on Aug 27, 2023
Thank you for having stayed with us. And we hope to see you again soon.

10/10 Excellent

Maciej

Stayed 3 nights in Aug 2023
Response from Front desk on Sep 27, 2023
Thank you for sharing your feedback with us. We hope to see you soon on your next visit to Tokyo.

6/10 Okay

Hiroko

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There is no coin laundry in the facility. Poor angle of shower head. Hot water from the shower hits the face. The refrigerator is not cold. Not enough space to open the suitcase.
Stayed 3 nights in Aug 2023
Response from fula on Aug 27, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property.. Reviews like these give us an opportunity to address areas of improvement.Guest satisfaction is our top priority, and We are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.Sincerely,

8/10 Good

Quynh, Chantilly

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Monterey La Sourer Ginza. The hotel is old, classic French style but clean and well kept. The staff was friendly, and the location is excellent. It’s near to many attractions for shopping in Ginza and walkable distance to Tsukiji fish market. We’ll love to stay again,
Stayed 3 nights in Aug 2023
Response from yas on Aug 27, 2023
Thank you for sharing your feedback with us. We hope to see you soon on your next visit to Tokyo.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, small room
I've stayed here several times. Great location, great service, small rooms, small elevators, but really good value for the money. Near many restaurants and a subway station.
Stayed 3 nights in Jun 2023
Response from fula on Aug 27, 2023
Thank you for having stayed with us. And we hope to see you again soon.Best RegardsHotel Monterey La Soeur Services Team.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Tha staff was amazing! Quick check in.
Stayed 1 night in Jun 2023
Response from kyu on Jun 30, 2023
Thank you very much for your stay in hotel monterey. We really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Steven Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, excellent restaurant with very nice server.
Stayed 8 nights in May 2023
Response from nori on Jun 10, 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from nori on May 28, 2023
この度は弊ホテルをご利用下さり誠にありがとうございました。また過分なスコアを頂き重ねて御礼を申し上げます。今後とも弊ホテルをお引き立て頂きますようお願い申し上げます。

10/10 Excellent

Myles

Stayed 2 nights in Feb 2023
Response from nori on Mar 12, 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Daniel, Ushiku Shi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jun 2022
Response from nori on Jun 28, 2022
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Masazumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from nori on Jun 3, 2022
この度は弊ホテルをご利用下さり誠にありがとうございました。また過分なスコアを頂き重ねて御礼を申し上げます。今後とも弊ホテルをお引き立て頂きますようお願い申し上げます。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little small but very cute kawaii room! Amenities also good
Stayed 1 night in Dec 2020
Response from nori on Jan 6, 2021
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from nori on Feb 8, 2020
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to Tokyo station, so it's a great location. It is also walking distance to shopping and a bunch of restaurants. The decor is very European, so if you're looking for somewhere more Western, you will enjoy staying here. Breakfast in their restaurant was a bit over-priced (~4,600 yen for two people) for the quality. It's a small restaurant with only a few tables, and each table comes with table service, so they allocate 40 minutes to each table. I loved the bathroom in our room.
Stayed 1 night in Dec 2019
Response from nori on Jan 7, 2020
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to Tokyo Station, shopping in Ginza and very safe. Breakfast Buffet was awesome!
Stayed 1 night in Dec 2019
Response from nori on Jan 7, 2020
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

George

Liked: Staff & service, amenities, property conditions & facilities
Very convenient location. Great breakfast. Nice staffs.
Stayed 2 nights in Dec 2019
Response from NORI on Dec 29, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

6/10 Okay

Arkady

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel, really small rooms
Overall it was good except for the size of the room. I understand everything in Japan is small but that was just extra small. Two people and two pieces of luggage cannot make into the room.
Stayed 5 nights in Dec 2019
Response from Li on Dec 24, 2019
Dear guest, This is greeting from Hotel Monoterey Laseour Ginza, Thank you for you staying with us. I am sorry to hear about that the room size is not big enough for you. Thank you for your valuable feedback , we would strive to improve this problem. Looking forward to seeing you again. Best regards, Li

6/10 Okay

Verified traveler

Liked: Staff & service
Location is right on the Ginza strip so great for shopping if that’s your thing. Wasn’t ideal that we needed a travel adapter and had to put down a deposit in order to borrow one from reception.
Stayed 1 night in Dec 2019
Response from nori on Dec 18, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

6/10 Okay

Ayman

Liked: Staff & service
Rooms need renovation
The staffs are very friendly and helpful, they deliver our luggage to the room, location is 5 minutes with taxi to Tokyo station, room furnitures are old and need updating, lots of amenities but, room and bathroom can be cleaner, floor is wood but not maintained. The mattress was not as comfortable as other hotels that we stayed during our journey.
Stayed 1 night in Dec 2019
Response from NORI on Dec 14, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Vicky, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quint and beautiful hotel in the muddle of awesome Ginza!
Stayed 1 night in Dec 2019
Response from NORI on Dec 14, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

6/10 Okay

Marynette

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No air condition in the room so they opened my window with no screen at all which was pretty scary for me with two kids
Stayed 3 nights in Nov 2019
Response from nori on Dec 14, 2019
Our rooms window has a dual safety system that protects against breakdown or mishandling. Thats widow does not open upto 15CM. However, we are sorry that we worry about it.

8/10 Good

Juan, LOos Angeles

Traveled with partner
Liked: Cleanliness
The room was quite small, even by Tokyo Ginza area standards. The property is a bit dated and would be good for a short stay if no other budget friendly options were available.
Stayed 2 nights in Nov 2019
Response from nori on Dec 3, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

8/10 Good

Martita, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice & clean. Staff was friendly & accommodating. I would recommend this hotel to others.
Stayed 3 nights in Nov 2019
Response from nori on Dec 3, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

4/10 Poor

Suk Wan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from nori on Dec 3, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

4/10 Poor

GEOFFREY

Disliked: Staff & service
Stayed 1 night in Nov 2019

4/10 Poor

Suk Wan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

GEOFFREY

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Comfort not managements first concern
Desk staff refused to put air conditioning on in my room - I had to raise my voice for an hour. They did not care about my comfort as the room was very warm and Tokyo humid. It was a disgrace .
Stayed 1 night in Nov 2019
Response from nori on Dec 3, 2019
we caused you a lot of trouble this time. I will make use of this experience next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from nori on Nov 19, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has unique designs and decorations. Its walking distance to Ginza, making it convenient.
Stayed 5 nights in Nov 2019
Response from nori on Nov 19, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent but the hotel can do with an upgrade of the paint and general upkeep Good breakfast served at sister hotel
Stayed 3 nights in Nov 2019
Response from nori on Nov 19, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Yvonne, Melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quiet hotel and quiet area yet close to everything- very close to the metro which was easy to navigate, bathroom amenities were abundant and great I did not need to use any of my own stuff. Thank you
Stayed 6 nights in Oct 2019
Response from nori on Nov 11, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel could use some improvements for comfort
This hotel was the closest we could get to Tokyo Station for our first night in Japan without paying $$$$$. It was sufficient for an overnight stay, but would not have been comfortable for any longer. The pillows were hard (I found out later that I think they're stuffed with Buckwheat), and the hotel had already disabled the A/C for the season, so there was no way to cool off besides opening the window. Well, that doesn't work so well when there's midnight construction outside. Of course, we were so tired it didn't matter until later.
Stayed 1 night in Oct 2019
Response from nori on Oct 31, 2019
Thank you for your many valuable comments. We were able to hear your valuable opinions. We know that this is currently the one of most important issue. Your comments we receive will be used as our important references. We look forward to serving you again soon.

8/10 Good

Felix, Singapore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small property. Difficult to locate. Convenience stores located next door. Short walk to food outlets and restaurants.
Stayed 1 night in Oct 2019
Response from nori on Oct 31, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and truly helpful staff and service. Room was very clean but small, and comfortable.
Stayed 9 nights in Oct 2019
Response from nori on Oct 31, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from nori on Oct 31, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

David, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location! Very convenient to the subway station. TONS of restaurants and shopping around.
Stayed 1 night in Oct 2019
Response from nori on Oct 31, 2019
Thank you very much for your stay in hotel monterey. we really appreciate that gave us a good score. We are looking forward to welcoming you again.