Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Overpriced

Posted Oct 28, 2014
The hotel looks impressive although the room I stayed in is of a low quality compared to what you would expect considering the price / status of the hotel. The food there is also hugely overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean and courteous!

Posted Oct 20, 2014
I stayed at this hotel for a conference and found that the staff was so attentive and kind that it was unheard of for you to be lacking for something.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel close to transit

Posted Oct 9, 2014
Pros: Within walking distance to shopping area and restaurants. Close to transit
Location: Close to shopping, transit & dining
Large shopping area with numerous dining choices. Great garden view from Garden Lounge buffet
4 out of 5
Recommended
for Families
by A verified traveler from Auckland

Great for family!

Posted Oct 1, 2014
Pros: Great space. Close to good restaurants and right across metro station.
Good location. Right across major metro station. 2 minutes walk to variety of local restaurants. Our family enjoyed kobe and matsusaka beef which melts in the mouth. Hotel pool was being renovated and there was construction beside the hotel but we were in a high floor so didn't really bother us. Stayed here for 3 nights with my husband kids (a teenager and a 9 year old) and had a fabulous time! Hotel area is really big.
4 out of 5
Recommended
for Everyone
by A verified traveler

Superb location

Posted Sep 28, 2014
The hotel is situated very close to good subway links, with a beautiful Japanese garden. With many dining possibilities, shopping opportunities and good internet connections, I would recommend this hotel, whether for a personal or business stay
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great, classy hotel in good location

Posted Sep 15, 2014
Pros: The hotel is very clean and modern with a very comfortable bed. Although pricey, the multilevel shopping areas and restaurants was very interesting.
Cons: There could be more variety in restaurants for more casual dining.
Location: The hotel is located very close (10 min) walk to 2 transit stations and a great shopping/dining area with a variety of different types/price of food.
Staff is very welcoming beginning with arrival. Staff appear to be sincerely gracious and helpful without any sense of wanting to be rewarded in any way. Concierge was most helpful in advising regarding sightseeing, means of travel etc. Only negative was the high price of the various restaurants in the hotel for mediocre meals (at least in one of the restaurants we tried. although the breakfast buffet with a great garden view was very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall

Tokyo central hotel with grounds

Posted Sep 7, 2014
Pros: Gardens and atmosphere, it has a more individual feel than a lot of chain hotels where you could be anywhere in the world - here you are in Japan.
Cons: Swimming pool. Access was difficult with steps to the pool and you had to pay to use - like a lot of Japanese hotels, but should be free for guests.
Location: Centrally located - underground and train system excellent in Japan. Not as convenient as some hotels to airport or train station.
Great introduction to Tokyo. The hotel has a good atmosphere and concierge was very helpful in getting me tickets to the Theatre at short notice. Swimming pool needs to be upgraded.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Great location and staff

Posted Aug 27, 2014
Pros: Location and staff excellent - garden stunning
Cons: The pool - or rather lack of access and expense for guests
Location: Some great eating places very nearby and children had lots of fun fishing in the lake nearby
Lovely hotel, great location and v pleasant rooms. Only down side was the swimming pool - booked to stay here as knew that a pool would be great to cool down during the hot summer. Didn't realise though that would cost 11,000 Yen for one visit (!) and that most of the time it would be full (!). Great hotel overall but ignore the pool - it's an expensive extra (if you can get in) and was a new experience to have a hotel pool that isn't really a hotel pool!
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

Very Nice and Professional

Posted Aug 22, 2014
Location: Shinjuku-dori Avenue is only a block away, filled with banks, convenience stores, and restaurants.
The New Otani Hotel was a very nice hotel with a very refined atmosphere. My room was always tidied up when I returned in the evening and the staff was always greeting me with cheerful and polite smiles. There was a very good choice of food and drink within the hotel, as well as an in-room massage service and many shops. There were three train stations within a few blocks of either side of the hotel, making travel to and from the New Otani very simple and short. It was also only a couple of blocks from Shinjuku-dori Avenue, making any business I had on Shinjuku-dori Avenue very easy. As far as I could tell, the counter staff knew English, which made for a very easy check-in and check-out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, CA

Old-World Charm, Convenient Location

Posted Aug 15, 2014
Pros: Location, old-world charm, beautiful grounds. English speaking and very helpful and attentive staff.
Cons: Room decor is a little dated. More explanation of pool protocol would be nice. re-evaluate pricing of meals at restaurants.
Location: Close by to a lot of restaurants and shops, I recommend honolulu coffee for breakfast and itamae sushi for dinner.
When pricing out hotels for our stay (2 adults and 2 kids), the majority of hotels in Japan charged extra if you had more people stay in the room. Hotel New Otani Tokyo was not one of them and it was the only one where we could get 3 beds in the room. We had hoped it would be 2 singles and a double but it turned out to be 3 single beds in a 2 room suite. The outer "living" room had a couch and chair, a desk/chair, media cabinet with refrigerator. The bedroom had 3 single beds, TV. Although the room decor was a little dated the room was clean and very comfortable for our family. The hotel grounds were really, really nice with a large Japanese garden with waterfall. I can see why a lot of weddings are held here. Restaurants were good but really pricey so I would recommend going off grounds for meals. Make sure you sign up for the New Otani Club so you can get free wi-fi and pool use. Otherwise I think it's $15/day for wi-fi and $20-30/day per person for the pool. Going to pool is like going to a country club. It has it's own entrance to check-in, where you get a locker, robe and towel. You then need to go through locker room to get to pool. Despite some flaws, would not hesitate to stay here again.