Ratings based on 452 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Moscow, Russia
Best hotel in the centre.Posted Nov 16, 2014
Excellent place with wonderful garden inside. Very delicious food in the traditional restaurant in the garden. Nice view from sky bar (40 floor). Kind staff.
by A verified traveler
OverpricedPosted Oct 28, 2014
The hotel looks impressive although the room I stayed in is of a low quality compared to what you would expect considering the price / status of the hotel. The food there is also hugely overpriced.
for Everyoneby A verified traveler
Nice clean and courteous!Posted Oct 20, 2014
I stayed at this hotel for a conference and found that the staff was so attentive and kind that it was unheard of for you to be lacking for something.
for Everyoneby A verified travelerfrom Toronto
Great hotel close to transitPosted Oct 9, 2014
Pros: Within walking distance to shopping area and restaurants. Close to transit
Location: Close to shopping, transit & dining
Large shopping area with numerous dining choices. Great garden view from Garden Lounge buffet
for Familiesby A verified travelerfrom Auckland
Great for family!Posted Oct 1, 2014
Pros: Great space. Close to good restaurants and right across metro station.
Good location. Right across major metro station. 2 minutes walk to variety of local restaurants. Our family enjoyed kobe and matsusaka beef which melts in the mouth. Hotel pool was being renovated and there was construction beside the hotel but we were in a high floor so didn't really bother us. Stayed here for 3 nights with my husband kids (a teenager and a 9 year old) and had a fabulous time! Hotel area is really big.
for Everyoneby A verified traveler
Superb locationPosted Sep 28, 2014
The hotel is situated very close to good subway links, with a beautiful Japanese garden. With many dining possibilities, shopping opportunities and good internet connections, I would recommend this hotel, whether for a personal or business stay
for Everyoneby A verified travelerfrom toronto
Great, classy hotel in good locationPosted Sep 15, 2014
Pros: The hotel is very clean and modern with a very comfortable bed. Although pricey, the multilevel shopping areas and restaurants was very interesting.
Cons: There could be more variety in restaurants for more casual dining.
Location: The hotel is located very close (10 min) walk to 2 transit stations and a great shopping/dining area with a variety of different types/price of food.
Staff is very welcoming beginning with arrival. Staff appear to be sincerely gracious and helpful without any sense of wanting to be rewarded in any way. Concierge was most helpful in advising regarding sightseeing, means of travel etc. Only negative was the high price of the various restaurants in the hotel for mediocre meals (at least in one of the restaurants we tried. although the breakfast buffet with a great garden view was very good.
for Everyoneby A verified travelerfrom Cornwall
Tokyo central hotel with groundsPosted Sep 7, 2014
Pros: Gardens and atmosphere, it has a more individual feel than a lot of chain hotels where you could be anywhere in the world - here you are in Japan.
Cons: Swimming pool. Access was difficult with steps to the pool and you had to pay to use - like a lot of Japanese hotels, but should be free for guests.
Location: Centrally located - underground and train system excellent in Japan. Not as convenient as some hotels to airport or train station.
Great introduction to Tokyo. The hotel has a good atmosphere and concierge was very helpful in getting me tickets to the Theatre at short notice. Swimming pool needs to be upgraded.
for Everyoneby A verified travelerfrom Bangkok
Great location and staffPosted Aug 27, 2014
Pros: Location and staff excellent - garden stunning
Cons: The pool - or rather lack of access and expense for guests
Location: Some great eating places very nearby and children had lots of fun fishing in the lake nearby
Lovely hotel, great location and v pleasant rooms. Only down side was the swimming pool - booked to stay here as knew that a pool would be great to cool down during the hot summer. Didn't realise though that would cost 11,000 Yen for one visit (!) and that most of the time it would be full (!). Great hotel overall but ignore the pool - it's an expensive extra (if you can get in) and was a new experience to have a hotel pool that isn't really a hotel pool!
for Everyoneby A verified travelerfrom Spokane, WA
Very Nice and ProfessionalPosted Aug 22, 2014
Location: Shinjuku-dori Avenue is only a block away, filled with banks, convenience stores, and restaurants.
The New Otani Hotel was a very nice hotel with a very refined atmosphere. My room was always tidied up when I returned in the evening and the staff was always greeting me with cheerful and polite smiles. There was a very good choice of food and drink within the hotel, as well as an in-room massage service and many shops. There were three train stations within a few blocks of either side of the hotel, making travel to and from the New Otani very simple and short. It was also only a couple of blocks from Shinjuku-dori Avenue, making any business I had on Shinjuku-dori Avenue very easy. As far as I could tell, the counter staff knew English, which made for a very easy check-in and check-out.