Ratings based on 291 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Hawaii
Posted Sep 12, 2014
My flight arrived late at night and the staff was very accommodating. I suffer from very bad asthma and often have difficulties with hotel rooms because most hotels outside of the U.S. allow smoking. But Hotel Nikko was clean with no traces of smoking In the rooms. The location was beautiful and very relaxing after a very long flight. Will definitely stay at the Hotel Nikko whenever I am in Tokyo.
for Everyoneby A verified traveler
stay nicePosted Jul 27, 2014
went to room and it was stinking smelly..manager did change our rooms to better and gave us tickets for comp breakfast
for Everyoneby A verified traveler from Australia
The most amazing (English speaking) staff!Posted Jul 18, 2014
Last day of trip, felt like crap & so glad we were there!! Amazing staff, luxurious room & felt so much better by morning!! Not speaking the language and getting sick was best place to be!
by A verified traveler
opened water bottlesPosted Jul 2, 2014
Pros: Nice view from the room (ocean view), good spa facilities (additional charge)
Cons: Carpet cleaning, attention to details (water bottles-ensure they are new for customers)
Location: a lot of shopping malls and entertainment centres, good for shopping & tourists, 20-30mins from Tokyo stn with the train
2 complimentary water bottles in our room were opened and half empty upon our arrival (even though with the sign of "complimentary for you during your stay" sign around the bottle neck. Spoke to the front desk, they apologized but didnt seem too surprised about this and replaced with 4 new bottles. Carpets in the room need to be cleaned or renew, a bit dirty and old. Spa was great and good facilities.
for Everyoneby A verified traveler from Ma, USA
Great locationPosted Jul 1, 2014
Pros: Great location and staff.
Great location. Have been staying here when going to show's at the Tokyo BigSite since 2004. Wonderful staff.
for Everyoneby Businetraveller from Asia
Comfortable rooms, staff service could be betterPosted Jun 24, 2014
Several of us arrived early at the hotel due to international flight schedule. There was a long queue of guests checking out. I asked a crowd controller if I should queue in the same lane for checkin and was snubbed with, "check in starts at 3pm". While I understand there are hotel policies and standard checkin times and challenges faced when staff are busy, they are lame excuses for rudeness.
for Everyoneby Jocelin from Singapore
Love this Hotel Nikko TokyoPosted Jun 13, 2014
Pros: Big room with nice view ( ocean-view rooms ).
We are very Happy and our room with very nice view ( ocean-view rooms ). Only thing is the location, but we still Love this Hotel.
for Everyoneby Elaine from Singapore
Perfect view of Rainbow Bridge and Tokyo Tower!Posted Jun 8, 2014
Very good hotel for families with children as hotel is near to Legoland, Toys R Us and Disney store etc. Hotel provides free shuttle bus to Disneyland. The Spazen is very good for adults to relax. Must stay!
for Familiesby A verified traveler from Australia
Great hotelPosted Jun 7, 2014 on Hotels.com
Excellent hotel but unfortunately none of the staff members is totally fluent in English and it makes it difficult to get them to understand what you want. We went on a cruise and it is too far away from the port
for Business Travelersby Callum from London
Location, Facilities and room top qualityPosted May 31, 2014
Pros: Free high speed internet worked perfectly, the sea view and balcony were unexpected and rival Victoria harbour.
Booked for location to trade show venue but turned out to be a great choice because the room, staff and facilities were excellent. Located next to a shopping mall (with loads of food choices) and metro station it made getting around easy. There is also a direct 'limousine' bus service from Narita and Heneda airports saving a lot of Taxi cost and very comfortable/convenient. At the front there is a park with 'beach' and ideal for a short or long walk/jog/run. The room was large, air con quiet, bed comfortable and there was sufficient lighting. Bathroom supplies were high quality and room service was fast. The panoramic window provided massive light during the day and city view at night. Would highly recommend and stay there again myself.