After living in Japan for a couple years and staying nearly 100 different hotels, I'm used to an extremely firm, not so comfortable mattress. This took it to a new level, the bed was super uncomfortable. To add to it, it had an even more uncomfortable pillow. Pretty much a bean bag. Another issue we had with the bed is that the sheets were too small, in the middle of the night it would pull from under the mattress and you'd wake up and be laying on the mattress/mattress protector. On our way in one night, my wife asked for a bigger sheet. I thought the staff would just give us a bigger sheet, instead it turned into a huge ordeal where one of the managers came and checked out bed to see if the sheet was really too small. She came back with another sheet that was the same size and put it on the bed while we awkwardly stood and watched. I did notice while the sheet was off the bed that the mattress protector had a lot of stains on it. Which is quite disgusting. The new more tightly installed sheet didn't work either, it was coming off the bed by the time we woke up.
The rooms feel very worn and pretty dated. Overall, the service was good, location was good, cleanliness was okay, and in an okay part of the city. However, I wouldn't stay here again.