Ratings based on 650 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from 부산

가족여행 숙소로 적합한 호텔..

Posted Jul 30, 2015
Pros: 조용한 환경, 여유있는 방 크기...
신주쿠역에서 셔틀버스를 타야하는 약간의 불편함이 있지만, 가족여행 숙소로는 좋은거 같다. 방 크기도 여유있고, 조용하고, 도쿄도청이 바로 앞이라 야경보기에도 너무 좋다. 다음에도 신주쿠에 가게되면 하얏트 리젠시에 예약을 할 것 같다.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saitama, Japan

Great location, great view, high price!

Posted Jul 21, 2015
Pros: Well-located for Tokyo activities, good transport between hotel and Shinjuku Station. Views are superb -- actual entertainment in and of themselves.
Cons: Pool can be used only if you pay or have a hotel membership -- wish that had been noted on the webpage so we would've known not to bring swim gear!
Location: Besides the hotel's own nice breakfast buffet, you can go across the street for other eats, reasonable (Royal Host, for example) and otherwise.
We could afford to stay here only thanks to a big-discount coupon -- special treat! The lobby is spartan and not inviting, but with the spectacular views from the rooms, who cares? Those overlooking Tokyo Metropolitan Government Bldg. (Tōkyō Tochō), are especially pleasing. That building has two observation towers that are free and one is open into the evening for the night views.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bilbao

impecable en todos los sentidos.

Posted Jul 18, 2015
Pros: todo
Cons: Por decir algo, que la piscina fuera gratis y que tuvieran alguna cerveza Belga o similar...
Location: Perfecta ubicación de Tokyo, centro neurálgico para moverte a cualquier sitio y zonas cercanas con miles de restaurantes, tiendas, etc...
muy bien situado, en el centro de Shinjuku. Servicio gratuito de bus cada 20 minutos. Habitación amplia y cómoda. Limpieza impecable, como no podría ser de otra manera en Japón. Personal amable y muy servicial. Wifi gratis en la habitación.... etc.
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, Canada

excellent location

Posted Jul 17, 2015
Pros: 7 eleven in the complex and access to tochomae stn as well as shuttle to shinjuku stn
Cons: nothing!!
very professional and courteous staff, true japanese efficiency and excellence
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

No Hyatt Gold Passport Points

Posted Jul 13, 2015
We were advised on check-in that the hotel does not offer Hyatt Gold Passport points for bookings made through travel agents, including Expedia. This was particularly disappointing because, before our trip, we had registered for a special offer from Hyatt to receive 3,000 bonus points for our next stay at a Hyatt and this influenced our decision to stay here. When we booked, we chose the “pay at the hotel” option and had no reason to believe that our booking would be any different from a booking made directly with Hyatt.
4 out of 5
Recommended
for Everyone
by A verified traveler

有接駁車到新宿西口 好逛街的飯店

Posted Jul 13, 2015
飯店提供的接駁車 讓我們可以很方便地到新宿的市中心逛街 最近的一個地鐵站 - 都廳前站 - 可以連接三個方向的地鐵 很喜歡這裡的地理位置 飯店很乾淨 三人房的房間 (一個特大床 加 一張小床) 對我們來說一點也不窄 就連三個大行李箱放在床前 還是有足夠的空間能讓我們走動 總之 非常高興這次選擇了東京凱悅
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

convenience location

Posted Jul 7, 2015
Pros: Clean with good management
Cons: young staff lack of many information education, so can't provide right help
Location: good location to have sight seeing or shopping, Quiet area but safety and very good to walking around to the park
Hotel is good but staff need more training, overall is good!
5 out of 5
Recommended
for Everyone
by A verified traveler from Beijing, China

Family friendly Tokyo hotel

Posted Jul 6, 2015
Centrally located in Tokyo Excellent selection of tax-free shops within walking distance Great on-site facilities
5 out of 5
Recommended
for Everyone
by A verified traveler from Stavanger Norway

it is really central to the popular parts of Tokyo

Posted Jul 2, 2015
Pros: Its clean and good service, you get two bottles of water each day.
if you dont mind walking all over the place, Shinjuku is a great place to stay. 4 km to Nakano and Shibuya and 8 km to Akihabara and Roppongi. there are lots to see along the way and wending machines if you get thirsty. the Shinjuku station is a km away that makes it easy to travel to other parts of Tokyo. the station is big and can be overwhelming for those who are not used to it, however, the information staff are good at english.
4 out of 5
Recommended
for Everyone
by A verified traveler from shanghai

Nice experience

Posted Jun 24, 2015
The staff all speaks English, this help us a lot. They are all nice and polite. The room is clean and comfortable, just a little bit small, but in Japan is reasonable. The shuttle bus service is excellent. Only the lobby layout is a little bit mess.