Ratings based on 441 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom København

Dejligt hotel godt beliggende

Posted Feb 24, 2015
Pros: Store værelser med gode faciliteter
Cons:
Location: Hotellet ligger lige med direkte adgang til Tochomae Metro stationen som gør det meget let at komme rundt til resten af Tokyo via metro.
Hotellet lever op til de krav man kan stille til et 4 stjernet luksushotel.God service og et alsidigt udbud af restauranter med forskellige typer mad.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice!

Posted Feb 17, 2015
Pros: Staff spoke plenty of english and were very helpful.
Location: within walking distance to shinjuku station. can get to a lot of areas from there, and there's lots to see at the station itself
stayed a couple nights here in mid February and was very impressed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland, uk

Excellent hotel - could not fault it.

Posted Feb 16, 2015
Pros: - Close to main rail station and also 5 min. walk to metro. Very luxurious rooms/reception/foyer area. Free bottled water in rooms.
Cons: - Free wifi, proper coffee in rooms,
Location: - Just opposite Tokyo metropolitan centre - can take a lift to top to viewing platform - for free!!
Staff very helpful and polite. Rooms very spacious with lovely bathroom and great views. Good location. Cafe and pastry shop on ground floor.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Good location in happening part of Tokyo

Posted Feb 3, 2015
Pros: Location, facilities
Cons: No free wifi and additional charges for gym and pool - I would have thought this should have been included given the price.
We had 2 King rooms for 2 adults and 4 children. The staff immediately brought up additional beds to accommodate us which was much appreciated. Rooms were easily large enough.
5 out of 5
Recommended
for Everyone
by A verified traveler

Japan adventure

Posted Feb 1, 2015
Didn't understand the dateline thing very well and booked a night we were actually still in Maui. While Expedia would not allow us to cancel nor adjust, the hotel on its own just moved our days forward. Very kind of them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Busan

교통이 편리하고 서비스 훌륭함

Posted Jan 29, 2015
Pros: 교통, 서비스, 음식
Cons: 주변 지도 안내
Location: 신주쿠 중심가 쇼핑등
도쿄 도청과 마주보고 있어 어느곳이든 움직이기 편리합니다. 공항 리무진 이용가능하며, 예약과 서비도 훌륭합니다. 특히 일본식 아침 정식은 정갈하고 맛있습니다. 다만, 지하철과 연결로, 주변 도보 지도 표지판 등이 미흡합니다.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Copenhagen

Værelse størrelse

Posted Jan 19, 2015
Rejste sammen med kollega. 2 værelser bestilt og samme beløb betalt. Kollega fik dobbelt værelse og jeg selv enkeltværelse. Meget stor forskel på de 2 værelsestyper. Forskelsbehandingen var skuffende.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Lovely Room, but WiFi Additional Charge

Posted Jan 14, 2015
We were greeted by very polite staff on arrival. Easy check in and we were upgraded to a room with a view. Amazing view and very spacious room. Great shower, comfy bed and lovely sheets. Only downside was having to order WiFi and pay for it. Minimal charge but should be inclusive. Otherwise, highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jan 13, 2015
perfect service perfect room It was a pity because the pool can not be used because of it was in maintenance
4 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

不錯的酒店

Posted Jan 5, 2015
地方足夠寛舒適,清潔。酒店的服務都很滿意。。。需不近地鐵站購物區,但酒店提供接駁巴士,所以都很方便。。。