Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
5.0 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Spectacular Accomodations in Chiyoda

Posted Apr 12, 2015
My wife and I just returned from our honeymoon. I booked a night at the Palace Hotel Tokyo as the final evening of our journey and could hardly have asked for a better stay. Our room was lovely, with a spectacular view of the Imperial Palace East Garden and the service was top-notch. Palace grounds are a two minute walk away, and the location is otherwise excellent--underground direct access to Otemachi Station (a great hub for Tokyo Metro and Toei Subway lines) and a 10 minute walk or train ride from Toyko Station. While we did not make use of the restaurant, bar, or spa, the facilities all came across as first-rate. My only complaint is that the bed was a bit too firm for my taste, but this is a minor quibble and the linens, pillows, etc were otherwise impeccable. Great luxury alternative to the Mandarin or Saint Regis for half the price. Highly recommended!
5 out of 5
Recommended
for Families
by shigerufrom 福島県

のんびりできましたよ。

Posted Jan 6, 2015 on Hotels.com
今年も正月をパレスホテルで過ごすことができました。落ち着いた雰囲気と共に、室内デザインも気に入っていて、のんびりできました。
3 out of 5
Recommended
for Couples
by yoshibumifrom 静岡

これで台無し

Posted Dec 10, 2014 on Hotels.com
grand kitchin の味がいまいち。ロビーのカフェの値段が高すぎ。
5 out of 5
Recommended
for Families
by A verified traveler

また、宿泊したいです。

Posted Dec 5, 2014 on Hotels.com
とても素敵なホテルでした。娘と宿泊しましたが、皇居が見えるエレガントな部屋で、大満足でした。スタッフの方の対応も、とても感じよかったです。
5 out of 5
Recommended
for Business Travelers
by A verified traveler

good hotel

Posted Dec 3, 2014 on Hotels.com
よかったです
5 out of 5
Recommended
for Families
by A verified traveler

An amazing experience to pamper yourself

Posted Oct 30, 2014 on Hotels.com
Amazing view greets us both in the morning and night with splendid and new interior furnishing
5 out of 5
Recommended
for Families
by Marcofrom Chicago, IL

Great hotel!

Posted Oct 21, 2014 on Hotels.com
Wonderful hotel in a great location!
5 out of 5
Recommended
for Couples
by YUSHIfrom 神奈川県

文句のつけようがないサービスとクオリティ。5つ★。

Posted Oct 9, 2014 on Hotels.com
文句のつけようがないサービスとクオリティでした。 アメニティも上質で、家族サービスで大満足してもらいました。 周りの丸の内もおしゃれで洗練されたお店があり、東京駅もあわせると 十分ショッピングも楽しめます。
5 out of 5
Recommended
for Personal Event
by A verified traveler

海外からの友人にもぜひ薦めたい!

Posted Oct 4, 2014 on Hotels.com
ロビー全体に心地良い香りが漂っていて、いつ訪れても気持ちがよかった。 スタッフの方々の対応も大変良く、とても満足のいく滞在となりました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

Luxury at it's very best

Posted Sep 1, 2014
Pros: Housekeeping and staff attention. Everywhere is so clean and attention to detail. Staff extremely helpful.
Cons: Can't think of anything.
Location: Next to the Imperial Palace, but easy access to subway and restaurant.
We stay in this hotel after a cruise. We arrived early, and the room was not ready. We were able to sit at a quiet corner of the lobby and used the free wifi service to catch up with email etc. the room was ready as promised. Located right in front of the Imperial palace with open space view in every room. A rarity in any big city hotel.