Banquet hall

Reviews of Palace Hotel Tokyo

5 out of 5
Palace Hotel Tokyo
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to

Reviews

9.8

Exceptional

Rating 10 - Excellent. 893 out of 1004 reviews" "
Rating 8 - Good. 84 out of 1004 reviews" "
Rating 6 - Okay. 15 out of 1004 reviews" "
Rating 4 - Poor. 7 out of 1004 reviews" "
Rating 2 - Terrible. 5 out of 1004 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot internationally for work, and i am not too restricted by my company’s travel budget for international travel, and i can honestly say this is the nicest hotel (for business) from top to bottom that I have ever stayed in the world. If i had to list a complaint, i just dont think I could conjure one.
Stayed 4 nights in Feb 2024

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely exceptional stay! We stayed a week for the Tokyo Marathon and we couldn’t be more happy with the location and hotel it’s self. It is truly 5 stars! Will be returning with the family!
Stayed 6 nights in Feb 2024

10/10 Excellent

James

Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and impeccable cleanliness. Such a lovely place.
Stayed 5 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, outstanding service, and even if I tried, I don't think I could find a single thing to not be happy about. Stayed here 3 nights at the start of our trip and stayed at the Four Seasons Marunouchi for our last night of the trip. If you are trying to decide between the two, I would highly recommend you choose the Palace. Four Seasons was great...The Palace was better.

10/10 Excellent

Hua, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best choice for a short stay in Tokyo
Stayed 2 nights in Feb 2024

10/10 Excellent

JOEL, New York

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay in Palace Hotel Tokyo. Staffs are kind, atmosphere is great and restaurants are wonderful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Nov 2023

10/10 Excellent

joel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulence and Fabulous Service
The best hotel I've ever stayed at by a decent margin. View from 23rd floor over the Palace grounds were fabulous. Everyone there is exceedingly friendly and helpful. The food was world class, the entire experience was magical, can't wait to return someday.
Stayed 6 nights in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time
It was my 5th stay in the past 3 years. I and my family had a wonderful time. Will be there again in January 24.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfect!
Stayed 1 night in Oct 2023

10/10 Excellent

jian

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience !
Stayed 2 nights in Sep 2023

10/10 Excellent

Shakil

Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a couple of nights at the end of our trip before heading home. This is not a budget option but you do get what you pay for here and it is an absolutely superb hotel. Comfort, dining, bars, staff - all at the top end for a hotel of this size. The East Gardens of the Imperial Palace are a five minute walk away and Ginza and Tokyo station are 5-10 on foot. We had one evening meal in the Japanese restaurant (Wadakura) and it was a real highlight in terms of quality and service. Are there cheaper options? Of course. Does it expose you to a more street level, day to day Tokyo? Obviously not. But it does what is says on the tin and if you are looking for a night or two of world class hotel done Japanese style this is a sure thing.

10/10 Excellent

hangpyo, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club lounge staffs were very very very kind
Stayed 2 nights in Sep 2023

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel and room. Service was incredible!
Stayed 2 nights in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at many upscale hotels, but none have matched the service we received at the Palace Hotel. We would definitely stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sheila

Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location near Tokyo train station. Staff are lovely and very willing and able to assist. very clean. Excellent views over palace gardens. 24 hour gym is fantastic. Japanese breakfast in restaurant is a must.
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Tokyo station. Excellent service, beautiful room overlooking palace gardens. Bathroom sensational with bathtub and a view.
Stayed 3 nights in May 2023

10/10 Excellent

veronica

Stayed 2 nights in May 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived in Tokyo for 8 years back in 80s. My offices were a stone throw from Palace Hotel. I spent quite a bit of time having lunches there. I like the ambience there, enjoy the friendliness of the staff and its location. I choose to stay at the Palace Hotel every time I go to Tokyo, if I can afford it. Palace Hotel never disappoint me. The best as far as I am concern.
Stayed 3 nights in Apr 2023

10/10 Excellent

robert

Wonderful room with every amenity
Stayed 1 night in Apr 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Staci

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and courteous staff. Beautiful decor. Well thought out amenities! Beautiful view of the Imperial Palace Gardens!
Stayed 4 nights in Mar 2023

10/10 Excellent

Edward, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Eriko

10/10 Excellent

Meora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Mirsada

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Amazing and attentive staff Had access to club lounge- such a wonderful treat with great food and caring staff. Have stayed at many luxury hotels and this rates among the best for service
Stayed 3 nights in Oct 2022

10/10 Excellent

Murray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel stays we have ever had!
From start to finish, our stay at the Palace Hotel was excellent! The hotel is absolutely beautiful and the service is courteous and impeccable. The location of the hotel is ideal, being across from the Imperial Palace grounds. The room was spacious, clean and very comfortable. The view from our balcony was absolutely beautiful and we enjoyed relaxing there with a cup of tea every evening. We had access to the club lounge and enjoyed the Happy Hour as well as Afternoon tea services. Everything about our stay here was perfect! We only wish we could have stayed longer. We will definitely be making a return visit and would definitely stay at this spectacular hotel again! Thank you to the hotel staff for their absolutely wonderful customer service!
Stayed 3 nights in Aug 2022

10/10 Excellent

Hayden

Stayed 2 nights in Dec 2021

10/10 Excellent

Toru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS are spectacular! It is a combination of a metropolitan and traditional Tokyo, as one can see the Imperial Palace surrounded by an oasis of green. As the restaurants closed early, an in-room dinner was arranged. I had the beef burger, the Chantilly dessert & a huge portion of the caesar salad. A complimentary Laurent Perrier white sparkling champagne was served with the scrumptious dinner. The bath is OUTSTANDING, as it comes with a "massage jet" mode. I had a luxurious bath while sipping the champagne & enjoying the night scenery. The Tokyo night skyline is GLORIOUS! The breakfast was served in the room. I had a Japanese-themed meal, complete with hot tea and coffee. The package came with pressing service. I had three suit pants freshly ironed. The attention to details by all the staff members is absolutely amazing. The quality of products used is superb. The art pieces in the Suite are a feast to the eyes. Heartfelt gratitude to everyone for making this stay exceptional and memorable!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tokyo
Far superior to any other hotel experience in Tokyo. We were greatly surprised and extremely happy!
Stayed 2 nights in Dec 2020

10/10 Excellent

MIZUHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お部屋最高!
初めてのパレス東京 check-inの2時間以上前でしたがお部屋に入れました Grand Deluxe King room with balcony とっても良かったです balconyは広く景色も良くバスタブが窓際にあるので気持ちよく使えます 加湿器やパジャマ、クルクルドライヤーも借りれて気分良く過ごせました 特にUSBポートの電源があるのでアダプター要らずで本当に便利だと感激 すごい久しぶりの日本のホテル 滞在して良かった。。。ですが朝食の時にガラガラなのに場所が選べず、スタッフstationの近く 空いてる時は選びたくない席です 次々と来るグループを隣の席ばかりに座らせるのがとっても不快でした 大きな声で話するグループにはウンザリ コロナ禍で食事中もなるべく控えめになのにと言われているのに テーブルはたくさん空いているから離せばいいのに スタッフの仕事のしやすさ優先がガッカリ 何のために混まない早い時間に行ったのかわからない 何時に行っても変わらないです お部屋は最高ですが次回はよく考えてから決めたい in room dining ならいいかも
Stayed 1 night in Oct 2020

10/10 Excellent

Zaza, Japan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and great service! They did all good job to surprise my birthday man with an excellent team work.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2020

10/10 Excellent

ISABELLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean!! Beautiful location!! Great service!!
Stayed 1 night in Jun 2020

10/10 Excellent

Sarah, Philadelphia

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Heaven in the middle of Tokyo! Excellent location, next to the Imperial Palace and 8 minute walk to Tokyo's main train station. You can walk underground from the main station should it be raining. Metro stop 1/2 block from hotel, so easy to get going. 7-11 in the shops under the hotel should you need something. Club level AMAZING. Breakfast, high tea, and aps served. Tea, coffee, snacks all day. You will not go wrong with this choice. VERY quiet and peaceful. Service impeccable.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and very pleasant. Enjoyed every minute of our stay
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in some magnificent hotels around the world but this one tops them all. Location is perfect, views extraordinary, service impeccable and rooms are unimaginably luxurious.
Stayed 2 nights in Jan 2020

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK YOU, PALACE HOTEL!
Best hotel in the world.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I’ve ever stayed in anywhere in the world.
Stayed 10 nights in Jan 2020

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great location and excellent service.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Chi yuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Marvellous view. Convenient transportation. Great service. Will visit again.
Stayed 4 nights in Dec 2019