Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from 서울

편리한 위치, 친절한 서비스

Posted Jul 1, 2015
일본에서 보기 드물게 객실내부도 컸고, 깨끗하며, 서비스 상태가 훌륭했어요. 다만, 아침 식사가 좀 부족하단 느낌입니다. 좀더 미국식 뷔페를 준비하거나 일식도 좀 다양했으면 싶네요.
5 out of 5
Recommended
for Everyone
by A verified traveler from Frankfurt am Main

Das Hotel ist exzellent!

Posted Jun 21, 2015
Pros: Exzellentes Hotel, das beste, das ich je hatte.
Cons: Nein.
Location: Das Hotel befindet sich im Stadtteil Shinjuku und man kann von dort aus alles unternehmen, gute Anbindung an Tokyo Station.
Tokio ist eine tolle Stadt, es gibt viel zu sehen und man kommt auch gut zurecht, die Japaner sind sehr gastfreundlich und helfen immer gerne weiter.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

A must for a few days in Tokyo

Posted Jun 17, 2015
We had a fantastic time at the Park Hyatt Tokyo. It was a fantastic hotel and a great place to stay to end our honeymoon and time in Japan.
5 out of 5
Recommended
for Everyone
by A verified traveler from YAM

服务很好,沟通顺畅。提供Shuttle service

Posted Jun 12, 2015
员工培训很好,有礼貌。英文沟通完全没有问题。房间相当整洁,风景极佳,用品丰富。酒店地址闹中取静,适合商务休闲。楼上有出名的New York Bar,值得一去
5 out of 5
Recommended
for Everyone
by A verified traveler from Bath UK

best hotel we've stayed at

Posted Jun 2, 2015
We decided to splash out on this hotel for a week as we love the film lost in translation and wanted to see where it was filmed. The experience was out of this world. The staff were amazing and made you feel welcome everytime you saw them. The New York bar has breathtaking views and is such a cool place. Can't wait to return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2015
great service and good environment. It provides a very good stay in Tokyo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted May 19, 2015
First class hotel with amazing views and impeccable service. We travel light and without too many fancy outfits and thus at times felt under-dressed, but still had a great time. After this experience it will be hard to slum it in an 4-star hotel.
5 out of 5
Recommended
for Other
by A verified traveler from Montreal, QC

Real luxury hotel

Posted Apr 28, 2015
Pros: The views are great and the facilities are great looking, not old fashion.
Cons: Shower door was seriously leaking at the bottom. Plenty of water on the floor. More electrical outlets would be nice in this era of electronic devices
Location: Location is not as good as the Tokyo Hilton or Hyatt Regency but a 10-15 minute walk to where the action is.
This is a great hotel, in a class different that most other luxury hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel but can get better value for money

Posted Apr 15, 2015
Really nice hotel but you would expect that for the price. The staff are a little bit stuck up and the service is unbelievably slow in the restaurants. We also stayed at the Hilton and much prefer it there the staff are amazing and the atmosphere is a lot more friendly.
5 out of 5
Recommended
for Families
by A verified traveler from Toronto, Ontario

Yes, It's as good as you hope it might be ....

Posted Apr 8, 2015
Absolutely sensational experience from check-in to departure. Family of four including 13 and 8 year old children. Pristine room. Special room preparation on arrival. Kids allowed to enjoy the pool ---- unlike most other hotels on our Japanese vacation. Nearby park was hosting an outdoor adventure festival while at the hotel. New York bar ... Staff VERY attentive and accommodating. It's all in the details.