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Reviews of Sakura Fleur Aoyama

3 out of 5
Sakura Fleur Aoyama
2-14-15 Shibuya, Shibuya-Ku, Tokyo, Tokyo-to

Reviews

8.4

Very Good

Rating 10 - Excellent. 288 out of 807 reviews" "
Rating 8 - Good. 387 out of 807 reviews" "
Rating 6 - Okay. 112 out of 807 reviews" "
Rating 4 - Poor. 16 out of 807 reviews" "
Rating 2 - Terrible. 4 out of 807 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what you pay for and more. For the location and service you receive , it's a great value. As expected the room was small but still great for the cost and location. We did have one problem and it was that any time we took a shower it would fog up the whole room and leave it muggy. We called the front desk and they instantly resolved the issue by giving us the window key to air out the room. Overall the staff was very hospitable, the location is amazing (close to a few great subways lines and Shibuya), and there were many small amenities that felt very welcoming.
Stayed 5 nights in Mar 2024

10/10 Excellent

Damaris

Traveled with family
Liked: Amenities
This hotel is within walking distance to all points of interest such as Shibuya Crossing, Harajuku, trains stations that take you anywhere in Tokyo. Staff is one of the most nicest folks I have ever encountered. They will go above and beyond to meet your needs. Rooms are standard, feels like a studio/bedroom. It has a home vibe. If you are looking for a place where you can just crash after enjoying a whole day in the city, this is the hotel you need to book!
Stayed 3 nights in Mar 2024

6/10 Okay

Teruo

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2022

8/10 Good

Takuro

Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location! Would recommend staying here.
Stayed 4 nights in Jan 2020

6/10 Okay

Ha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location in Shibuya.
Great central location - a short walk from the Shibuya Scramble and close to Shibuya Station. Friendly, professional service and a clean, well equipped, quiet room, if a little tired in terms of decor and fittings. I would stay here again and would recommend this hotel to others.
Stayed 2 nights in Dec 2019

8/10 Good

Werner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with great service
Great Japanese hospitality, we arrived early and was able to check by 1pm. The place was clean and they gave us extra pillows on request. Terrific location to Shibuya Station, crossing and many restaurants. We would choose this place again.
Stayed 1 night in Dec 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shibuya stay
Booked hotel at last minute and found it to be clean and comfortable. Older than most hotels that I normally stay in but all the amenities were in working order including the free WiFi. We would definitely stay here again.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

jong

Liked: Staff & service
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Very convienent location
Stayed 5 nights in Jun 2019

10/10 Excellent

girija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotwl
Great location. Quaint and charming hotel. Good value for the money. Very close to the Kyoto station and shopping. Quiet place in the heart of Kyoto.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and spoke good English. Easy access to Shibuya Station.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was in a nice, kind of Victorian style.
Stayed 9 nights in Apr 2019

8/10 Good

Paulina

Liked: Staff & service, room comfort
Great location but a bit dated
Great location - close to the Shibuya station, famous Shibuya crossing and Hachiko statue. We had a nice view on Shibuya skyscrappers from our room. The service was great - very nice staff. Room was in a good condition, but a bit dated. Bathroom was quite small and there were some mould marks. A/C wasn't working even though it was quite cold - the staff explained that it's centrally operated and heating was turned off.
Stayed 3 nights in Mar 2019

6/10 Okay

Lisa, New Zealand

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had room 718, a corner room and stayed for 6 nights. We found the room abit on the smaller size, but it is Tokyo and it is in Shibuya. Had a window but no view. Facilities were all good, everything worked well and staff were helpful. We asked where we could find natto for breakfast and staff were helpful in making recommendations. They had some complimentary shower stuff at front reception which was useful. Only real downside was the lighting in the room, it was not bright enough, which made it difficult at night when trying to find /do things. And understand the theme of the hotel was kind of antique in style but think it could be improved with a bit of a makeover.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s a very old, Victoria-esq themed hotel. There is only one old traditional physical key to the room and you have to hand it back to the front staff every time you leave the hotel to go out for dinner, smoke, etc. The hotel is centrally located in shinbuya and walking distance to the infamous Shibuya Crossing intersection, apparently the busiest intersection in Japan (and the world). Staff are friendly and they give you complementary bottled water as long as you’re a guest. Once checked out a minute later, you’re out of luck, no more bottled water for you. That’s disappointing.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location. We loved the cute decor and the friendly staff gave us the best experience.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great location. Was the perfect base to explore Shibuya-Ku. Would definitely recommend this hotel!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, very friendly staff that knew a lot of English, clean room, everything about Sakura Fleur was great!
Stayed 12 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and provided everything you would need for a comfortable stay. The staff was so nice and very helpful. also, it is in a great location. I highly recommend!
Stayed 5 nights in Feb 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Attentive staff Clean room Good shower
Stayed 4 nights in Jan 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sakura Fleur is very close to Shibuya crossing and the staff were extremely friendly and spoke English really well. They will also hold your luggage the day of your arrival before check in and the day of check out after you have checked out. The room is very cute and well put together. However, the bathroom was a step up to get into for the room we were in. This would make it difficult for people with leg/knee problems. Overall, I would stay at this hotel again! Excellent service and location!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and would happily stay here again. Room has enough space to put two luggages on the floor. Staff are very friendly.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a great location! The staff are friendly and the room is as expected.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room. Nice location!
Stayed 2 nights in Nov 2018

10/10 Excellent

Kim Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Nov 2018

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tokyo
Stayed 5 nights in Nov 2018

10/10 Excellent

joe, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff. Very convenient area close to train & bus station, Shibuya crossing, Yoyogi Park, shopping and restaurants. You do need to use the stairs at the overpass right outside the hotel to get to the main attractions.
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, convenient and clean
It's a great place to stay if you plan the trip near Shibuya or Shinjuku area. The location is good and allowing me to access restaurants, coffee shops and convenient stores within 3 min walking distance. ~7 mins walks to Shibuya JR station, good enough. Room is clean with fair space for business trip. Service is also nice. I was used to choose chain business hotel such as Toyoko-inn. However, I don't think I will do that again. I will choose this hotel again when I visit Tokyo next year. It is a nice experience to stay in this hotel.
Stayed 2 nights in Sep 2018

8/10 Good

Alexander

spacious vintage hotel
positives: was better than expected, pictures made it appear more quaint but it had charm in person. The room was very spacious and had good view. Hotel gave water in the lobby which was a plus as well. Cons: Was uphill hike from Shibuya station but still close enough to the action.
Stayed 3 nights in Aug 2018

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Good location and the staff are extremely helpful!
Stayed 4 nights in Aug 2018

8/10 Good

Nissim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

David, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, okay rooms for the price
Great staff made this hotel stand out, location is 10 mins walk to Shibuya station, albeit with a couple flights of stairs if you have heavy baggage and a little to close to taxi if you decided you didn’t want to walk. Room was okay, only one very thin pillow with the room was the biggest downside I could find, we never had a chance to enquiry if they had more as we kept forgetting each morning and it was late each night when we got back. Staff kept our luggage before and after our stay so we could explore unhindered.
Stayed 3 nights in Aug 2018

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place. Great location away from the crowds of the lake area, and carefully restored with fresh carpentry by the owner who is clearly a talented designer.
Stayed 3 nights in Jul 2018

8/10 Good

RS, Asia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel staff! location is quite good.
The most impressive thing about the hotel is the staff. They are kind and helpful and polite. The location is quite good, especially if you walk there by Hikarie. The best way to go there from Shibuya is from the Hachiko exit or through Hikarie. The Shibuya station is undergoing some works now so it can be a bit confusing. You will have to cross an overhead bridge so if you are unable to do that with a luggage that might be a problem. There is a 7-11 at the next building. For the price, I am happy with this hotel! But if I had more money to spare, I would opt for a better hotel that is even nearer to the station and has better bed and pillows,
Stayed 8 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in good location with excellent service.
Stayed 4 nights in May 2018

10/10 Excellent

Kristie Joy, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
We stayed in this hotel for 11 days and we loved it! Pros: -Wonderful, helpful, english-speaking staff! They even help me with luggage service -Great amenities (they even provide bath puff for you at the desk) -Daily bottled water -Less than 10min walk from Shibuya station Cons: -From the Shibuya station, you have to cross an overpass to get to the hotel (which means stairs!!) I would definitely recommend this hotel!
Stayed 11 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to amenities attentive staff , excellent cleaning of room.
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fuss stay for the week
Value for money property. Staff were friendly, and the hotel had basic amenities.

6/10 Okay

Mike, UK

Liked: Cleanliness, staff & service
Boutique hotel
Comfortable room but decor rather dated. Toilet/shower room module rather awkward to enter and exit due to different levels/step.
Stayed 1 night in Apr 2018

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location
Sakura Fleur is in an excellent location near Shibuya station. Many restaurants and coffee shops are within a short walk. Staff were lovely and very helpful.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend :-) Kawaii
Felt very safe as a solo female traveler in this area. Staff was very kind and prompt. Even offered a complimentary water bottle each time I returned- greatly appreciated. And let's not forget how adorable those French style rooms are! :-D only negative was the beds were a little firmer than I am used to, but still a good night's sleep for sure.
Stayed 2 nights in Mar 2018