Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Perfekt beläget hotell

Posted May 19, 2015
Närhet till subway och tågstation. Perfekt shuttle finns men annars gångavstånd till det mesta.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

hôtel de grande classe et assez bien situé

Posted May 18, 2015
Pros: - l'accueil - l'amabilité du personnel en général - le lobby et la possibilité de diner jusqu'à 23h30 - le jardin
Cons: - impossible de cirer ou faire cirer les chaussures ! ! ! - tout le personnel d'accueil devrait être bilingue japonais/anglais - l'horaire du restau
Comme indiqué ci-dessous, il y a quelques points à améliorer Par ailleurs la rédaction de ce message est difficile et je n'ai pu mettre toutes les critiques dans les points à améliorer, en particulier que j'ai été refusé à 21 h 10 au restaurant chinois alors qu'à la réception on m'avait indiqué 21 h 30 comme heure limite ! mais dans l'ensemble je suis content avec ma famille d'avoir choisi cet hôtel.
2 out of 5
by A verified travelerfrom Australia

What 5 star hotel charges to use the Swimming Pool

Posted May 16, 2015
Pros: The courtesy bus, however it was a necessity as there was limited shops, restaurants, etc in the area.
Cons: 1. Management. 2. No charge for the use of the pool (i.e. costs inclusive in tariffs). 3. No restriction in terms of age to use the hotel pool.
Please be warned that anyone wishing to use the swimming pool will be charged in addition to their paid accommodation cost. For an adult it is 1,684 yen (approx. $19.81 Australian Dollars) and for a child it is 834 yen (approx. $9.81 Australian Dollars). They even charge if you don't wish to swim and as a parent wish to watch your family by just sitting on the pool deck (the charge for sitting on the pool deck to watch is 1,684 yen (approx. $19.81 Australian Dollars). So for a family of 4 (2 adults and 2 children) you are talking about an additional cost of $59.24 Australian Dollars - 5,036 yen) to use the hotel pool. In addition, children below the age of 6 years are not allowed to use the pool. So for our 4 year old child who can swim, it took some strong negotiating to get this rule varied. When the Duty Manager was asked as to the purpose of the age restriction rule, he was unable to provide a response other then "Its a rule and as an employee of Sheraton I have to ensure the hotels rules are complied with". As a '5 star hotel', the use of the hotel pool should not be an additional charge and a child under 6 who is accompanied by a responsible adult should be allowed access to the pool.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 静岡

選んでよかった

Posted May 6, 2015
さすがです!快適な一日を過ごすことができました。ビジネスホテルとは次元が違う空間に満足度200%でした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Midland, TX

Very Nice Hotel!

Posted May 4, 2015
Pros: Beautiful hotel with helpful staff.
Cons: Nothing!
Location: Great location with drug stores and lovely restaurant nearby, Jonathan's. There is a subway outlet nearby as well.
Our room was beautiful and clean. The views were spectacular at night. The grounds were gorgeous and the lobby is very inviting. The staff is very helpful and we were able to easily get a shuttle to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

都心の中にありながらあれだけ静かで、緑のあるホテル

Posted May 4, 2015
エントランスからあいさつを交し、チェックアウトまで親切な対応で気持ちがよく快適な時間を過ごすことができた。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom phils

Great stay!!

Posted May 2, 2015
Everyone in the hotel from from desk to concierge are very friendly helpful and made our stay extra special..
1 out of 5
by A verified travelerfrom new york

Not close to anything and no english

Posted Apr 27, 2015
This is just bad place not close to anything even subway - staff doesn't speak english and they didn't even credit points claiming wxpedia booking doesn't count. Strongly recommend against it- overpriced and bad value
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Schönes Hotel mit einladend großen Zimmern. Super Aussicht auf den Tokyo Tower. Leider nur sehr teure Restaurants im Hotel selber, aber diverse Möglichkeiten ausserhalb zu essen. Würde dort wieder reservieren.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
景観も良く、快適に過ごせるお部屋。 ただ水周りに古さを感じました。 ドライヤーも今どきこれ!?と、びっくりしました。 あとお部屋に入った時に強烈な香水の匂いが充満しており、そこは不快でした。