Ratings based on 2,979 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom new york

stay away from east tower

Posted May 18, 2015
room stated renovated but actually is very old and smelly. had to turn on air conditioning high to rid of smell. tiniest room size ever stayed in Japan.
3 out of 5
for Everyone
by A verified travelerfrom Singapore

This is for the EAST tower. Shinagawa Prince

Posted May 15, 2015
Pros: Friendly staff; who speak many languages. The brunch is excellent, both western and Japanese.
Cons: Hallway carpets are a bit grungey. Many of the hotels in the area are showing their age.
Location: The hotel is across from Shinagawa station for easy access through Tokyo, and Shinkansen to elsewhere in Japan. There are lots of restaurants.
This is for the east tower. The Shinagawa Prince is really four separate hotels. The location is very convenient to the Shinagawa station. The East tower is 100% small single rooms. Clean, everything works, except for the ice machines. The rooms are about a suitcase wider than the bed. Generally, well soundproofed. I was there during a small typhoon and did not hear anything. The windows are about six inches wide. Small desk, in room ethernet, plus WiFi, small refrigerator, hair dryer in the room, not the bathroom, no kettle, but a thermos is provided, with boiling water down the hall. There are only two outlets (2 blade) in the rooms. The closet has an electronic lock on it. Room slippers and robe are provided. Show, with a small bathtub, with complimentary shampoo, conditioner and body wash, with comb, toothbrush, razor and shower cap provided. There are vending machine for drinks on each floor. There is no ice in the East tower. There is a 7-11 in the hotel complex for amenities, along with a wrap around mall that is part of the Wing mall that has a branch on the Shinagawa station side. The main hotel and Annex have nicer rooms that I think are equivalent to the KeiKyu Executive (GOOS) across the street. The Prince Takanawa up the hill is a step up in quality. For the price, I think it is a good value.
4 out of 5
for Everyone
by A verified traveler

Posted May 15, 2015
very close to shinagawas station, and also got 7-11 and a small supermarket close by. N Tower also has free breakfast at the business lounge. no line up when check-in and check-out!!!
3 out of 5
by A verified travelerfrom v


Posted May 14, 2015
5 out of 5
for Everyone
by A verified travelerfrom cairns

Great location

Posted May 12, 2015
Cons: Rooms could be bigger
Location: Too many to list great eating all arround
Perfect place close to shops & transport every we needed right there
5 out of 5
for Everyone
by A verified travelerfrom Sacramento, CA

Nice hotel - close and convenient

Posted May 8, 2015
Pros: Location
Cons: Room size could be bigger.
Location: ???????????
We have friends that live nearby so this hotel was perfect for us. The JR station is across the street and there's plenty of food options nearby too.
5 out of 5
for Everyone
by A verified travelerfrom Atlanta

Perfect as a home base

Posted May 2, 2015
Immediate access to Shinagawa station means easy access to the rest of Tokyo. Lots of activities and amenities in the hotel if you don't feel like venturing out.
5 out of 5
for Everyone
by A verified travelerfrom Orange County, CA

Lush Garden Oasis in Tokyo

Posted May 1, 2015
Pros: The location of this hotel just can't be beat. It's quiet, has a wonderful view, and it's completely surrounded by an enormous Japanese garden.
Cons: I like this hotel just as it is.
Location: There's an awesome Ramen shop just across the station. Kinokuniya is great for osembe. Miyako is good for breakfast.
This hotel makes you feel like you're coming back home to rest and recharge after a busy and fun day sightseeing. It's clean and spacious. Even though it's a large hotel, it feels welcoming. The staff is courteous and efficient. Shinagawa is a terrific home base to anywhere you'd like to go throughout Tokyo. You can either walk or take the hotel shuttle up the very short hill to the hotel. There are so many eateries and shops open until very late at night. No end to the amusements.
3 out of 5
by A verified travelerfrom Fellbach

You get what you pay for.....

Posted Apr 29, 2015
Pros: Shinagawa Bahnhof direkt gegenüber, damit schnell im U-Bahn-System Tokios. Direktverbindung zum NEX (Zug zum Flughafen) Supermärkte in der Nähe
Cons: Vielleicht die Standardausstattungen der einzelnen Towers des Hotels genauer angeben. Der Unterschied zwischen Main und Eastern Tower sind gewaltig.
Location: Hotel ist in Shinagawa mit gutem U-Bahnanschluß Restaurants im Hotel und in der Nähe Viele Einkaufsmöglichkeiten in der Nähe (Supermärkte, Kaufhaus)
Das Hotel teilt sich in vier Teilen auf: Main Tower, Annex Tower, N Tower und Eastern Tower. Main und Annex Tower scheinen etwas luxuriöser zu sein, während der Eastern Tower eher ein low budget Hotel ist (ich war im Eastern Tower. Zum N Tower kann ich leider nichts sagen). Wenn man nur ein 08/15 Zimmer braucht, sind die Zimmer im Eastern Tower ausreichend: ziemlich klein, keine englischsprachigen TV-Kanäle, Bad super klein. Das Hotelpersonal war zwar super nett, enttäuschend fand ich jedoch, dass kaum ein Angestellter richtig englisch sprach. Englischkenntnisse sollte man in einem guten Hotel in einer Weltstadt wie Tokio erwarten. Die Fragen nach einem Stomadapter und wo man sein Gepäck am Abreisetag für ein paar Stunden deponieren kann konnten nur mit Hilfe von viel Gestik beantwortet werden :-( Vor Buchung eines Zimmers in diesem Hotel sollte man nachfragen, in welchem Tower man unterkommt, falls man auf Zimmerluxus Wert legt.
5 out of 5
for Everyone
by A verified travelerfrom Scottsdale, AZ

Great value and convenient location

Posted Apr 29, 2015
Pros: Cleanliness and view
Location: Excellent to access many different public transportation, including to/from Haneda and Narita airports, railways and subway connections.
Simply excellent! Great staffs, main tower is the tower to stay (not in any other towers).