Ratings based on 1,217 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from London UK

Which building of Shinagawa Prince?

Posted Aug 12, 2014
Pros: The staff were friendly and helpful. The top floor cafe was cozy with interesting decor. Convenience for Shinkansen Bullet Train transfer.
Cons: The size of rooms. In our twin-bed room, there was no space to open our suitcases on the floor!
Location: Along Shinagawa Station, there was a row of noodle shops and we had the best raamen we ever tried in one of them!
We booked this hotel thinking the main building and new buildings were of the similar quality. However the room we got was in the new building called "K" and it was incredibly small. It was clean and the staff were very polite and friendly, which compensated for the lack of comfort of the room, but I would not stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel close to Shinagawa Station

Posted Aug 12, 2014
Pros: Clean room close to transportation.
Hotel is pleasant and the room (for the price) has a decent amount of space even by Tokyo standards. Room is clean and is fine for a basic stay. Hotel is located near a number of restaurants and stores. It is also across the street from Shinagawa Station, which makes transportation easy. However, be aware, Shinagawa is kind of far from main parts of Tokyo (an hour from NRT airport, and about 20-30 min by train to main tourist attractions).
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

It was next to shinagawa station, so very central

Posted Aug 12, 2014
I stayed for ten days. The hotel was comfortable and relaxing and the staff were excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice Hotel

Posted Aug 10, 2014
Very nice hotel and nice location just in front of Shingawa train station. Also very easy access from/to Airport by shuttle Bus. everything about the hotel was excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Massive place! A good base.

Posted Aug 9, 2014
Pros: Location mainly. And the rooms were good, facilities were really good. Aquarium? Cinema? Bowling alley? not bad for a reasonably priced hotel.
Location: Amongst a shopping centre directly opposite the train station. Lots to fill the day with and very convenient.
I stayed in two different rooms during my time here. Firstly in a single room in the east tower, which was fine. Functional and all you need. Then I joined a tour for the second night so was moved into a twin room in the main hotel. This was really nice - much bigger - more spacious than I expected.
4 out of 5
Recommended
for Everyone
by A verified traveler from Swansea, U.K.

Nice hotel, very convenient for Shinagawa station

Posted Aug 9, 2014
Very conveniently located for Shinagawa Rail Station (Shinkansen and many local lines). Staff were friendly and helpful, which is nice to see in such a large establishment. Rooms are a little on the small side, but not unacceptably so by Tokyo standards. I would definitely recommend this hotel to other visitors to the Tokyo area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel close to JR station

Posted Aug 8, 2014
Have stayed here many times and everything has remained the same. The Annex tower rooms are getting a bit dated.
5 out of 5
Recommended
for Everyone
by A verified traveler from derbyshire

Great location across from Shinagawa Station

Posted Aug 7, 2014
Pros: great location
I have stayed in this part of the Prince complex by Shinagawa Station and the Annex is one of the quieter hotels. The main building is crazy busy, while the lobby of the Annex is rarely full.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
The hotel is quite nice with extremely helpful staff, going above and beyond to accommodate all requests. There are 3 or more different sections all with different front desks. That can be a tad confusing at first but the hotel has many shops and stores embedded within the complex and it's very convenient located across from the main train station for the JR and subway at Shinagawa.
4 out of 5
Recommended
for Everyone
by A verified traveler from lomdon

Clean convenient collosal

Posted Jul 16, 2014
Small room Good location but very busy. Like staying in a shopping mall Annex tower room a bit dated but clean