Lobby sitting area

Reviews of Sotetsu Fresa Inn Tokyo Tamachi

3 out of 5
Sotetsu Fresa Inn Tokyo Tamachi
3-14-21 Shibaura Minato-ku, Tokyo, Tokyo-to

Reviews

8.2

Very Good

Rating 10 - Excellent. 316 out of 1002 reviews" "
Rating 8 - Good. 501 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great a little small but no cramped. It had several restaurants stretched out around the blocks so you’re gonna have to walk to check them all out. A nearby laundry place a block away and the station is not to far nor are the buses.
Stayed 5 nights in Apr 2024
Response from フロント on Apr 21, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.Our hotel is conveniently located just a 5-minute walk from the station and has been well received by many of our guests for its location.We will do our best to provide you with a comfortable space and make your stay with us a meaningful one. We look forward to seeing you again.Thank you very much.Front Desk

10/10 Excellent

Yu Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated
Stayed 7 nights in Mar 2024
Response from 相鉄フレッサイン東京田町 フロント on Mar 23, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback. We hope you had a pleasant stay with us. We sincerely look forward to having you stay with us again when the opportunity arises.Thank you very much.Front Desk

10/10 Excellent

Thao, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Bathroom smelled bad but room was pretty clean.
Stayed 3 nights in Mar 2024
Response from Front on Mar 14, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback. We are very pleased to receive your kind words of praise. We are very sorry to hear that the "sound of water" you pointed out was an obstacle to your comfort during your stay. We will examine the room you stayed in and make improvements where we can, and we will continue to provide you with a comfortable space and make every effort to ensure that your stay with us will be a meaningful one.Thank you very much for your kind attention.Sotetsu Fresa Inn Tokyo Tamachi Front Desk

10/10 Excellent

Julie Lynn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The number one selling point of this hotel is its easy walk to the train station. The location was perfect. The rooms are small as expected yet clean. Nice amenities lying around. Staying at the Amex is a separate building that is secure and nice. No problems there. We did have adjoining rooms which was a pleasant surprise. We did not try the breakfast there. It looked minimal and we had kids who favored American eggs and bacon over noodles for breakfast.
Stayed 5 nights in Feb 2024
Response from Front on Mar 6, 2024
Dear GuestThank you very much for staying with us.Our team works hard to make sure our guests have a comfortable stay and good experiences.We are looking forward to seeing you again in the future.Best regards

6/10 Okay

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and needs update.
Stayed 2 nights in Feb 2024
Response from Front on Mar 4, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you for your valuable feedback.All of our staff members are always aware of our management philosophy of Best Smiles For You'' when interacting with our customers. We are very happy to hear that you had a good time with us.If you have the opportunity, we look forward to using your service again.thank you very much.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from フロント on Jan 9, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We look forward to welcoming you again on another occasion.Thank you very much.Front desk

8/10 Good

Mick

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Convenient, relatively clean, close to transport.
Stayed 5 nights in Dec 2023
Response from 相鉄フレッサイン東京田町 フロント on Jan 8, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you for your valuable feedback.Our hotel is conveniently located, about a 5-minute walk from the station, and as our customers have said, there are plenty of convenience stores and restaurants in the vicinity, making our hotel popular with many customers for its location.In addition, our front desk staff is waiting for your arrival 24 hours a day, and in the middle of the night, we also use a system to unlock the entrance door using the card key provided to you, providing a safe and comfortable space for our guests. Doing.All of our staff will continue to work harder to become a hotel that is loved by our customers for both its services and facilities.If you have the opportunity, we look forward to using your service again.thank you very much.front desk

8/10 Good

Cameron Dean Aamir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in Dec 2023
Response from Front desk on Dec 29, 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback. All of us at Sotetsu Fresa Inn Tokyo Tamachi are always conscious of our hotel's management philosophy, "Best Smiles For You", and we are very pleased to hear that you had a pleasant stay thanks to the location of our hotel as well as our staff's service. We are very happy to hear that our location as well as our staff have made your stay a pleasant one. We look forward to welcoming you back again. Thank you very much. Front desk

6/10 Okay

ADAM

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very small room but clean and tidy with good facilities
Stayed 1 night in Dec 2023
Response from 相鉄フレッサイン東京田町 フロント on Dec 20, 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.We are very sorry to hear that the room size you pointed out was an obstacle to your comfort during your stay.However, due to a structural problem, we are unable to take immediate action to address this issue, but we would like to take this valuable feedback into consideration when renovating our facilities in the future.We will do our best to provide you with a comfortable space and make your stay with us more meaningful.Thank you very much.

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved! very short walk to Tamachi station for the Yamanote Line to go to all the hot spots of the city. self check in/out but staff are around to help with check in. very small room but perfect for a solo traveller so i didn’t mind it, only when i wanted to open my luggage but you can use the hallway! very happy with this if you want the quietness and convenience.
Response from 相鉄フレッサイン東京田町 フロント on Feb 12, 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.Our hotel is only a 5-minute walk from the station, and as you mentioned, there are many convenience stores and restaurants in the neighbourhood, which has been well received by many guests for its location.The staff will continue to make further efforts to make the hotel loved by guests for both its services and facilities.We look forward to welcoming you back again.Thank you very much for your kind attention.Front desk

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, room comfort
Lost in translation
everything was great but reading the discription there was some misunderstanding. yes I would stay again.
Stayed 1 night in Oct 2023
Response from 相鉄フレッサイン東京田町 フロント on Nov 1, 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.We are very pleased to hear your compliments about our hotel.One of our management policies is "to be a hotel that is loved by our guests by providing them with a safe and comfortable space". Therefore, we are very happy that you had a pleasant stay with us.We sincerely look forward to having you stay with us again when the opportunity arises.Thank you very much.Front Desk

10/10 Excellent

Carl Edmond John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, and very convient to the station for travel
Stayed 15 nights in Oct 2023
Response from Sotetsu Fresa Inn Tokyo Tamachi Front Desk on Oct 26, 2023
Thank you for choosing Sotetsu Fresa Inn Tokyo Tamachi.We are very glad to hear that you had a pleasant stay at our hotel and that we received your compliments about our location.As you mentioned, we are located within a 5-minute walk from JR Tamachi Station, and there are supermarkets, convenience stores, and a variety of restaurants around the hotel.Thank you very much for your valuable feedback.All of our employees look forward to welcoming you next time.

10/10 Excellent

Paul

Traveled with partner
Liked: Amenities
Nice convenient location not far from Tokyo Station, friendly staff, nice and clean hotel, room a bit small but acceptable
Stayed 4 nights in Oct 2023
Response from 相鉄フレッサイン東京田町 フロント on Oct 25, 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you for your valuable feedback.Our hotel is conveniently located, about a 5-minute walk from the station, and as our customers have said, there are plenty of convenience stores and restaurants in the vicinity, making our hotel popular with many customers for its location.In addition, all of our staff will do their best to provide a comfortable space for our customers and make their stay a meaningful one.We hope that you will be able to use our hotel again on another occasion. We look forward from the bottom of my heart.thank you very much.front

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from フロント・デスク on Apr 4, 2023
この度は相鉄フレッサイン東京田町をご利用いただき誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from 相鉄フレッサイン東京田町 フロント on Jan 31, 2023
この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございました。ご機会がございましたら、またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Shin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from フロント・デスク on Jan 17, 2023
この度は沿おう哲フレッサイン東京田町をご利用いただきまして誠にありがとうございました。スタッフ一同お客様の快適なご滞在を提供すべくサービスの向上に努めております為、ご好評いただき嬉しく存じます。また機会がございましたら当館をご利用くださいませ。ありがとうございました。

10/10 Excellent

Raymond

Stayed 1 night in Jan 2023
Response from フロント・デスク on Jan 8, 2023
この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございました。さて、ハイスコアの評価をしていただきまして大変嬉しく存じます。今後も一層の努力を惜しまず、ゲストの皆々様に快適で安全な空間をご提供して、一番に愛されるホテルを目指して参りますので、またの機会がございましたら、ご利用いただけますこと心よりお待ちしております。ありがとうございました。

8/10 Good

takako

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from フロント・デスク 山田 on Feb 15, 2020
この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございました。また、貴重なご意見を賜りまして重ねて御礼申し上げます。 ご機会がございましたら、またのご利用を心よりお待ち申し上げております。 ありがとうございました。

6/10 Okay

Verified traveler

Bathroom is super small. Breakfast was good. They make copies of your passport at this location. It caught me off guard. Some places only take a look at my passport.
Stayed 1 night in Jan 2020
Response from Front Ogihara on Jan 18, 2020
Thank you for choosing at our hotel. About passport, we are required to make copies by low. I would appreciate your understanding. We have some types of room. If you have a chance coming to our hotel again, you can stay another room that big one.

10/10 Excellent

Mohd Eqkhmal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Desk,Yamada on Dec 26, 2019
Thank you very much for having stay at Sotetsu Fressa-inn Tokyo-Tamachi and we've greatly appreciated your review. We are truly glad to hear that you spent comfortable staying with us. We look forward to serving you again. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel!
5mins walk from the nearest train station. Room was very clean and staffs were friendly. This chain is good in providing the basic essentials which are displayed at the front desk. Love it
Stayed 2 nights in Oct 2019
Response from Front Desk, Yamada on Nov 18, 2019
Thank you very much for having stay at our hotel and we've greatly appreciated your review. We are truly glad to hear that you spent comfortable staying with us. We look forward to serving you again. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from 相鉄フレッサイン東京田町 フロント on Oct 28, 2019
ご利用ありがとうございました。 またのご利用をお待ちしております。

8/10 Good

ching chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from フロント・デスク 山田 on Oct 3, 2019
この度はご宿泊いただき誠にありがとうございました。 また、口コミをご投稿いただき重ねて御礼申し上げます。 またのご利用をお待ちしております。

10/10 Excellent

Soumyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from Front Desk, Yamada on Sep 22, 2019
Thank you very much for having stay at Sotetsu Fresa-inn Tokyo Tamachi. We are looking forward to see you again if you have a chance to come us.

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from フロント・デスク 山田 on Aug 26, 2019
この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございます。 ご機会がございましたら、またのご利用を心よりお待ち申し上げております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay very much
Stayed 1 night in Aug 2019
Response from Front Desk Yamada on Aug 15, 2019
Thank you very much for having stay at Sotetsu Fresa-inn Tokyo Tamachi and we've greatly appreciated your review. We are glad to hear that you had fun with your staying at our hotel. We are looking forward to see you again if you have a chance to come us. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from フロント・デスク 山田 on Aug 19, 2019
この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございます。 ご機会がございましたら、またのご利用を心よりお待ち申し上げております。 ありがとうございました。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
I like how clean it is. I don’t like the breakfast
Stayed 8 nights in Jul 2019
Response from Front staff on Jul 10, 2019
Dear Guest Thank you for taking time to share your experience with us. I am so glad our team made you an enjoyable stay. And we always try to do the best to make everyone has a good experience. we value your input and will share your concern with our team. Thank you very much for your valuable opinion about the breakfast. We will try our best to improve the quality of the breakfast in the future. We are looking forward to serving you again. Sincerely

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Area easily accessible to food and transport
Stayed 2 nights in Jun 2019
Response from RIsa Ogihara on Jul 4, 2019
Dear Guest Thank you for staying with us. We do really pride in our location and our team tries to create a comfortable stay for all of our guests and We look forward to serving you again. Sincerely

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
This is what’s referred to as a business hotel with your typical small room and equally small bathroom with a deep tub and shower. It’s location is easily accessed from either Mita underground station of Tamachi JR line, both a few minutes from each other and about 5 minutes or so from the hotel. The staff are very friendly and helpful with varying degrees in command of English. Various amenities are freely available at reception as is the free coffee and tea or crushed ice. On the 8th floor is a small room with washing machines and dryers. Also a drinks vending machine and a microwave and another ice machine which gives you large chunks of the stuff. 300 yen for the washer and 100 for 30 minutes for the dryer. Detergent is automatically dispensed with the washing machine. Chinese style buffet breakfast is available at 800 yen (cash) per person. Nice it was too. With the room, if you choose the eco option as to how your room is made up (fix the sheets not change but fresh towels) then they’ll leave you a bottle of water. Oh and the do not disturb, eco card and make my room up cards are all magnetic and stuck to the outside of your door. All in all, a pleasant place to stay. Recommended.
Stayed 4 nights in Jun 2019
Response from Hirofumi Tanaka on Jun 27, 2019
Dear Guest Thank you for taking time to share your experience with us. I am so glad our team made you an enjoyable stay. And we always try to do the best to make everyone has a good experience. we value your input and will share your concern with our team. We are looking forward to serving you again. Sincerely

10/10 Excellent

Queena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been recently refurbished and in very good way.
Stayed 4 nights in Jan 2019

10/10 Excellent

J, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. And near the train station. Rooms are cleam and staff are friendly
Stayed 3 nights in Dec 2018

6/10 Okay

Mark

Crazy small bathroom. Others are fine.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. Being a vegetarian, I would have liked a bit more selection of vegetarian options for breakfast.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and service...
Stayed 1 night in Aug 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the train station. Nice, helpful front desk staff. Clean & comfortable.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good hotel. It's within walking distance from Tamachi station, in a nice neighbourhood that had a lot of convenience stores and restaurants. The staff were kind enough to let us leave our luggage with them even after we checked out so we could explore the city a little more before our flight.
Stayed 1 night in Jul 2017

6/10 Okay

Chiho

Stayed 1 night in Jun 2017

8/10 Good

Lans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable business hotel
I needed a place to stay for the night, this one was reasonably priced, and it worked really well. I paid I think it was five or six extra dollars for the breakfast, and it was good... dim sum, eggs, salad, soup, fish, coffee... very reasonable breakfast.

8/10 Good

Mano-ura, Tahiti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hôtel with a good situation.
À nice hotel with a great location. Small room but clean and modern.

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very nice hotel and staff are very friendly. Very good location in Tokyo. Will book again in future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price with clean room.
Easy walk from JR station. Clean.

8/10 Good

Jackcapix, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay
Very nice place to stay if you plan to stay around Yamanote line. It was pleasant stay, room was very comfortable, clean, and less than 5 minutes walk to Tamachi station. surrounded by 24hr convenience stores, restaurants etc.