Reception
Check availability

Reviews of Sotetsu Fresa Inn Tokyo Toyocho

3 out of 5
Sotetsu Fresa Inn Tokyo Toyocho
4-4-3 Toyo Koto-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 1001 reviews" "
Rating 8 - Good. 412 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erwin, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the station. The staff are very friendly. The room is clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Thitima, Bangrak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Amenities are more than expected such as hair iron, hair curler, nail clipper, luggage scale. Next to subway station and convenience store.
Stayed 4 nights in Mar 2024

6/10 Okay

Jake

Liked: Cleanliness, staff & service
Stayed 13 nights in Jan 2024

10/10 Excellent

Nathan

Close to train station, good eats around hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Toni

Stayed 6 nights in Dec 2023

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality all the way clean efficient had a wonderfully time
Stayed 6 nights in Oct 2023
Response from Front Staff on Oct 23, 2023
Thank you very much for your review.We will continue to work hard every day to satisfy our customers.If you come to Japan again, we hope you will use our hotel again.

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for public transport
Stayed 4 nights in Oct 2023
Response from front staff on Oct 21, 2023
Thank you very much for your review.We will continue to work hard every day to satisfy our customers.If you come to Japan again, we hope you will use our hotel again.

10/10 Excellent

joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
We stayed here for 1 night before flying home from our trip to Japan. Check in and check out we’re both very easy, staff were very helpful. The local area has a station right outside for convenient access to the city Center, and restaurants close by as well. The room was clean and comfortable with a large table and TV. Amenities were available at reception, as well as being able to borrow things like phone chargers - whilst we didn’t take advantage of this I’m sure it would be brilliant if you’d forgotten yours. The choice of extremely thick duvets in the summer was a little odd, combined with the AC not being quite as powerful as we would’ve liked. Overall Cannot really fault the hotel, would recommend to anyone coming to Tokyo!
Stayed 1 night in Aug 2023
Response from Front clerk on Aug 22, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Marissa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay but I do feel as though the pictures are a little misleading when it comes to the size of the room. When using a wide lense it makes the rooms appear bigger than they actually are. So when me & my husband would have to hop on the bed to let the other pass by it was a little disappointing.
Stayed 4 nights in Jun 2023
Response from reception on Jun 26, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Saeko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023
Response from フロント　並木 on Jun 21, 2023
この度は数あるホテルの中から当ホテルをご予約いただき誠にありがとうございます。高評価いただきスタッフ一同嬉しく思います。これかも精進して参りますので、またのご利用をおまちしております。

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in May 2023
Response from Front Staff on May 30, 2023
Thank you for choosing our hotel.We hope you enjoyed your stay in Japan.We look forward to seeing you again!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a little far from a lot of tourist attractions, around 30 mins way for most of them but it's right at a train station so it's still convenient. Hotel is super clean and the amenities are amazing. They even have stuff like bath salts and face masks which is pretty great.
Stayed 7 nights in Apr 2023
Response from front staff on Apr 16, 2023
Thank you for using our hotel.Thank you for your review. We are looking forward to seeing you again.

8/10 Good

Paulo

Traveled with family
Liked: Property conditions & facilities, room comfort
Tokyo trip
Hotel is ok for a 3 star. Nothing special. Good for short stays.
Stayed 4 nights in Apr 2023
Response from Front Desk on Apr 9, 2023
Thank you for using Sotetsu Fresa Inn Tokyo Toyocho Station this time. We will continue to strive to improve our services, so if you have another chance, please use our hotel again.

10/10 Excellent

Chayene Mae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and affordable hotel and 1 min walk from the station.
Stayed 7 nights in Mar 2023
Response from FRONT on Apr 4, 2023
hank you for your valuable opinion!If you ever come to Tokyo, please come again.

10/10 Excellent

Melodie

Stayed 1 night in Jan 2023
Response from フロント on Feb 8, 2023
お客様へこの度は相鉄フレッサイン東京東陽町駅前店をご利用頂き、誠にありがとうございます。高評価を頂きスタッフ一同大変嬉しく存じております。今後ともお客様に1番に選ばれるホテルを目指し、日々精進して参ります。お忙しい中口コミをご投稿頂き重ねて御礼申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from staff on Nov 7, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. Location is excellent. Room was small but comfortable. Would stay there again.
Stayed 2 nights in Jul 2022
Response from Sotetsu Fresa Inn Tokyo-Toyocho Front Desk on Aug 6, 2022
Thank you for using our Sotetsu Fresa Inn Tokyo-Toyocho. We're glad to hear your warm words about our service. It becomes our energy for daily work. We'll study harder and brush up the skill not to make you disappointed. We're looking forward to your coming back again and hope to be your first option in choosing the hotels. Sotetsu Fresa Inn Tokyo-Toyocho Front Desk

6/10 Okay

ERIC

Traveled with family and small children
simple
Stayed 1 night in Apr 2022

8/10 Good

Marie Girlie

Liked: Staff & service, property conditions & facilities
Close to station and restaurant
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay
Stayed 25 nights in Oct 2021

4/10 Poor

Mozhdeh

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 6 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very well pleased with stay.
Stayed 11 nights in Jun 2020
Response from Front desk: Adachi on Jul 10, 2020
Thank you very much for having stayed at Sotetsu Fresa Inn Tokyo Toyocho, and taking the time to write a review about your recent stay. Your favorable comments has warmed our hearts and we will strive for excellence in our service. Also thank you for mentioning about the housekeeping service! We are trying to keep the room always clean and comfortable for our guests! Hoping to see you again!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has good location- just next to metro station so access to all Tokyo attractions is very easy. A lot of shops around to get food (you can heat it in microwave at the hotel). Room was quiet and staff very friendly
Stayed 1 night in Mar 2020
Response from Front desk: hasegawa on Mar 28, 2020
Thank you for your comment! As you mentioned, Toyocho is a quite convenient station when you go to the central Tokyo area. Also it takes only 30 min from Tokyo Disney land. And,there are many good restaurant around us! Also thank you for mentioning about the housekeeping service! We are trying to keep the room always clean and comfortable for our guests!Hoping to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location- being just next to metro station gave easy access to all attractions in Tokyo.
Stayed 7 nights in Mar 2020
Response from Front desk: hasegawa on Mar 28, 2020
Thank you for your comment! As you mentioned, Toyocho is a quite convenient station when you go to the central Tokyo area. Hope you enjoyed the time you spent here and come back and see us!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late, staff were helpful with the check-in. My stayed was for five nights and I'm highly impressed the cleanliness and the room service that I received.The hotel is close to the metro stations, convenience stores, and walking distance to iconic locations. My overall experience is a plus with my stay and I would recommend to all who is planning to stay in Tokyo for a reasonable price.
Stayed 5 nights in Feb 2020
Response from Front desk: Nishida on Feb 19, 2020
Thank you very much for having stayed at Sotetsu Fresa Inn Tokyo Toyocho, and taking the time to write a review about your recent stay. Your favorable comments has warmed our hearts and we will strive for excellence in our service. Also thank you for mentioning about the housekeeping service! We are trying to keep the room always clean and comfortable for our guests! Hoping to see you again! Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Ok for the price. The main thing is that it is close to public transportation and isn’t as expensive.
Stayed 3 nights in Feb 2020
Response from Front desk: Nishida on Feb 15, 2020
Thank you for sharing your experience with other travelers! Since we are located in a convenient area as you mentioned, it is easy to access to the central area of Tokyo and even Tokyo Disney land ! We also have some metro map and time table for bus to get there so you may ask us if you need. Thank you again and we hope to see you soon! Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location near a subway station. Convenience stores and some restaurants nearby. Coffe and tea bags have to collect from reception. Good room maintenance.
Stayed 3 nights in Aug 2019
Response from Front desk:Adachi on Feb 13, 2020
Thank you for your comment! As you mentioned, Toyocho is a quite convenient station when you go to the central Tokyo area. Also it takes only 30 min from Tokyo Disney land. And,there are many good restaurant around us! Also thank you for mentioning about the housekeeping service! We are trying to keep the room always clean and comfortable for our guests! Hoping to see you again!

8/10 Good

Siwi, Sydney, Australia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Three of us stayed 4 nights in the family room which had two double beds and a bunk bed. The size of room was quite small as we had to shuffle the table around to open our luggage. Other than that, the service was impeccable and staff were really helpful and prompt to respond to emails prior to our arrival. The location is also very handy as it is right outside Toyocho station which is a main station for the Tozi line. There are lots of restaurants and convenience stores outside and it’s only stop away from a local department store.
Stayed 4 nights in Jan 2020
Response from Front desk Adachi on Jan 15, 2020
Thank you for sharing your experience from your stay! As you know we are located in an office district which means there are many good restaurant around us! You can try some of these next time!! As for transportation, like you mentioned, it takes only 1 min to get our hotel from the station. What's more, Tokyo Metro Tozai-line has very easy access to the central Tokyo area so you can get to Ginza for shopping or Otemachi for Tokyo imperial palace in 10-20 min! (Also it only takes 30 min to get to Tokyo Disney land in Chiba!) Your favorable comments has warmed our hearts and we will strive for excellence in our service. However, we apologize for any inconvenience regarding the smallness of the room. Again, thank you very much for the feedback! Hope you see you again!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great service. Would definitely book it again
Stayed 2 nights in Nov 2019
Response from 相鉄フレッサイン東京東陽町駅前店 張 on Dec 11, 2019
Thank you for sharing your experience with other travelers! Since we are located in a convenient area as you mentioned, every guest can get easy access to the central area of Tokyo and even Disney land ! We also have some metro map and time table for bus so guests won't get lost. Thank you again and we hope you to choose us again for next trip in Japan!

10/10 Excellent

SJ, Seoul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels i’ve ever been at. The faculty was super nice and kind. They were willing to help me with anything. The room was clean and spacious for two. I really loved the stay and will stay again when i visit Tokyo next time.
Stayed 2 nights in Nov 2019
Response from Front desk Adachi on Dec 11, 2019
Thank you very much for having stayed at Sotetsu Fresa Inn Tokyo Toyocho, and taking the time to write a review about your recent stay. Your favorable comments has warmed our hearts and we will strive for excellence in our service. Also thank you for mentioning about the room size and housekeeping service! We are trying to keep the room always clean and comfortable for our guests! Hoping to see you again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice.. The hotel was very accesible in the subway. They always change everything in our room and its very clean
Stayed 6 nights in Nov 2019
Response from Reception　Shigenobu on Nov 29, 2019
Thank you for sharing your experience with other travelers! Since we are located in a convenient area as you mentioned, every guest can get easy access to the central area of Tokyo and even Disney land ! We also have some metro map and time table for bus so guests won't get lost. Thank you again and we hope to see you soon!

10/10 Excellent

HKhan, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. They put us (2 adults and 2 kids) in a huge room with 4 separate beds. Service was good and check in was trouble free. Location is a bit far out of central Tokyo, but since the hotel is right next to a train station exit, it’s not much of an issue. Will recommend.
Stayed 3 nights in Nov 2019
Response from Reception Shigenobu on Nov 29, 2019
Thanks　for your awesome feedback!! As you mentioned, we are located so close from the subway station, it's hard to get lost!! Please come and stay with us again for your next visit to Tokyo!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm went off at 6am one morning and we had to evacuate. It was a false alarm and was a massive inconvenience
Stayed 3 nights in Nov 2019
Response from Reception Shigenobu on Nov 29, 2019
My sincerest apologies for the false alarm and disturbing your morning. We will enforce more inspection to prevent the false alarm. Once again, We are deeply sorry for the trouble.

10/10 Excellent

Will, San Francisco, CA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Japan before and the hotels that we stayed at previously were sort of small yet cozy, but this one was much more spacious and I like how there was a couch in the room as well to make it more roomy and inviting!
Stayed 8 nights in Oct 2019
Response from Reception Shigenobu on Nov 9, 2019
Thank you very much for your feedback!! We have different varieties of the room types for every guests needs. Please visit us again for your next visit to Japan!! Reception Shigenobu

8/10 Good

Jackson

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The location is not bad , ground floor of hotel have a japanese restaurant , bar and a nice cafe . Around hotel also easy can get 24houe mart , and easy can get restaurant aroud . Subway station is very close to hotel, nice. Cleanliness of toilet in room can be improve to better.
Stayed 6 nights in Oct 2019
Response from Front desk Adachi on Nov 7, 2019
Thank you very much for your feed back! We are pleased that you liked the location of our hotel. As you know we are located in an office district which means there are many good restaurant around us! As for transportation, like you mentioned, it takes only 1 min to get our hotel from the station. What's more, Tokyo Metro Tozai-line has very easy access to the central Tokyo area so you can get to Ginza for shopping or Otemachi for Tokyo imperial palace in 10-20 min! (Also it only takes 30 min to get to Tokyo Disney land in Chiba!) However, we are sorry to hear there were some issues with our housekeeping service. Please rest assured we have addressed this with the team to ensure we improve on this. Thank you again for sharing your experience with other travelers and we hope you to choose us again for the next trip in Japan.

8/10 Good

PC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deluxe triple room is big and clean. Closed to Subway and convenience stores and restaurants.
Stayed 3 nights in Oct 2019
Response from Front desk Adachi on Nov 7, 2019
Thank you for sharing your experience with other travelers! We are happy to hear that you liked the room and our location! As you know we are located in an office district which means there are many good restaurant around us! You can try some of these next time!! Also thank you for mentioning about the room size and housekeeping service! We are trying to keep the room always clean and comfortable for our guests! Hope you see you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No parking. Stay 2 peoples but prepare only 1 personal item.
Stayed 2 nights in Oct 2019
Response from Front desk: Adachi on Nov 7, 2019
Thank you for staying with us and for sharing your experience with other travelers. Since there is no parking lot at this hotel, we will guide you to the nearby coin parking. Thank you again for your review and we hope to see you again !!!! Regards

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities
This hotel is a pretty bare bones facility, really only good for a place to rest your head at night. The rooms and beds are very small, so if you're traveling with another person, be prepared to feel cramped. The hotel has no lounge or resting area, which normally wouldn't be an issue, but as we were stuck in our tiny rooms taking shelter from a Typhoon, something like a lounge would've been greatly appreciated. They didn't have a great selection of entertainment or VOD, as most of the films were in Japanese, and the selection of those that weren't were very limited. Their rates are also a bit high, as I was able to stay in a much nicer hotel earlier in the week in Kinshicho for an average of about $30 less per night. This might be an okay hotel for locals, but if you're an international visitor and are looking for more comfort and amenities in your hotel, look some place else.
Stayed 2 nights in Oct 2019
Response from Front desk Adachi on Nov 7, 2019
Thank you for staying with us and for sharing your experience with other travelers. We are sorry that I cannot meet the customer's expectations. We will use the valuable opinions for future reference. Thank you very much for the feedback and hope to see you again.

10/10 Excellent

Rein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to subway station. Room is small but it’s typical to Japanese hotels we have been to. Staff was helpful, room is clean, they have coin laundry.
Stayed 6 nights in Oct 2019
Response from Front desk Adachi on Oct 9, 2019
Thank you so much for sharing your experience ! Every guest mentioned about our location. Since we are close by Toyocho station (take Exit 1 to take elevator instead of stairs) , you do not have to walk much especially after a long-flight and enjoy taking shower quickly! Also thank you for mentioning about the room size and housekeeping service! We are trying to keep the room always clean and comfortable for our guests! Hope you see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room little small.
Stayed 2 nights in Sep 2019
Response from Front desk Adachi on Sep 16, 2019
Thank you for sharing your experience from your stay! We do recommend every guest to check the room size shown on each room page before you book it. As an example, Standard twin room is adequate for long stay with over 2 suitcases and hope you choose it next time! Thank you very much for the feedback and hope to see you again!

6/10 Okay

QQ, New Jersey

Traveled with family
Liked: Staff & service, amenities
The hotel is next to Toyocho station, nothing else is around except tons of local eateries. It is hidden next to a coffee shop. The hotel staff were very friendly and helpful. We booked the room with 2 double beds and a bunk bed which was exactly as pictured, but there is no room to put our luggage. The bathroom STINKS like urine. It’s hard to breath if shower with the door closed. Room is very hot, can’t set the room temp below 23C. Can’t leave the window opened either with night temp stayed at 30C. We were sweating all night long. Will not stay here again.
Stayed 1 night in Aug 2019
Response from Front desk Adachi on Aug 27, 2019
Thank you very much for your feed back. We are sorry to hear that you did not like the size of the room. To avoid such problem, we do recommend every guest to check the room size shown on each room page before you book it. We are sorry to hear there were some issues with our housekeeping service and . Please rest assured we have addressed this with the team to ensure we improve on this. Again, thank you very much for the feed back!

10/10 Excellent

Yo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2019

8/10 Good

Anonymous

Traveled with family
Subway station right next door. Restaurants, convenience stores and McDonalds surround hotel. Room was large and practical, however the bathroom smelt like urine and appeared unclean. I don’t believe the room was cleaned properly before we checked in. There were two toilet roll holders, one had an empty toilet roll on it and the other had only a quarter of a roll left. I had to ask front desk to bring some up to room, which they gladly did right away. Also, the bed I slept in still had an imprint of somebody else’s body in the linen and it felt itchy and unwashed. But apart from this small disappointment, the hotel was conveniently located and good for what we paid for it.
Stayed 3 nights in Jul 2019
Response from Front desk: Ashida on Jul 17, 2019
Thank you very much for your feed back! We are pleased that you liked the size of the room and the location of our hotel. However, we are sorry to hear there were some issues with our housekeeping service. Please rest assured we have addressed this with the team to ensure we improve on this. Thank you again for sharing your experience with other travelers and we hope you to choose us again for the next trip in Japan!

8/10 Good

Mark, Iowa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Tozai line Toyocho station. The staff were as helpful as they could be, though some had limited command of English. The room is small. At 6'6" the bed is too small and the toilet is very difficult to duck through the door and use.
Stayed 6 nights in Jun 2019
Response from Front desk: sakamaki on Jul 18, 2019
Thank you for sharing your experience from your stay! We do recommend every guest to check the room size shown on each room page before you book it. As an example, Standard twin room is adequate for long stay with over 2 suitcases and hope you choose it next time! Thank you very much for the feedback and hope to see you again! Regards