Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

top notch hotel - excellent service

Posted Apr 10, 2015
Pros: facilities and staff
Cons: my only nit-pick would be about the included breakfast didn't seem to cover much - and this was only made apparent when the bill arrived !!
stayed for 1 night - wish it was longer. Location is good (if a bit dull) but the hotel itself is lovely made even better by the fantastic customer service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Fantastic location near Ginza, Professional Staff

Posted Apr 2, 2015
Pros: Location
Cons: I accidentally hit the button for Emergency which is the panel by the bath. I understand the intention but perhaps it could be elsewhere.
We were little early to check in but they were very accommodating providing personalized service all the way. I stayed in corner king over looking the imperial palace. The room had telescope which was nice touch! I wanted to identify the buildings because from the bedroom, you can see skytree, from the living, the palace and Hibiya park. I wish they would give a diagram/layout so that you can identify. I liked the bathroom with heated floor.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 28, 2015
Pros: 居心地の良さ
子供がいても快適に過ごせるアメニティーが充実している。 クローゼットが広く、女性が快適に過ごせる。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai

Great hotel in great location

Posted Mar 19, 2015
Pros: Staff, Service, Efficiency, Willingness to help, Cleanliness, Location.
Cons: Nothing - all perfect!
Location: Located in the upmarket area of Ginza - opposite the imperial palace. Given its location on a multiline subway you can get to all areas of Tokyo!
During our first trip to Tokyo we got a super deal on this hotel from Expedia - more than 50% cheaper than other 5* hotels in Tokyo, but without any compromise on what you would expect from The Peninsula Hotel brand. This hotel is in the centre of Tokyo, in an area compared to Mayfair in London - brilliant starting point! Your every need is looked after, and they were very helpful in booking me some great Michelin Starred Sushi restaurants in the area. The room itself was incredible, huge bathroom with separate shower and bathtub and the notorious japanese automatic toilet! You also have a large space for your bags and clothes, kind of like a walk in wardrobe - fantastic when on a longer trip. The bedroom section is also very large, overall providing great value for money. There is also a subway station attached to the hotel, making the navigation of the city very easy. Even if you are not familiar with their system, the Japanese people are always willing to help! Finally, the staff are incredible here. From opening doors to delivering bags and room service - they did not accept tips, nor did they wait around to see if you would give one, they just got on with providing their service with a smile! I don't think I would stay anywhere else in Tokyo - and I will definitely be back! P.S The bar at Peter's restaurant has great views, cocktails and incredible staff too!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

One of the best

Posted Mar 9, 2015
Pros: Concierge staff is really unbelievable.
Cons: Check in was handled by a non Japanese staff member. He didn't do anything "wrong" but lacked the finesse typically exhibited by Asian employees.
Location: See above
This is one of the great luxury hotels in the world, located in one of the most convenient and hip areas of Tokyo. Is is conveniently connected to a subway station that 4 different lines run through, making it easy to get anywhere. It is only a block away from world class shopping in Ginza, a couple of metro stops away from Roppongi, across the street from the Imperial Palace, etc. I could go on and on. Of course, being a Peninsula and all you have access to their famous fleet of custom-green vehicles which in Tokyo includes the Phantom Rolls Royce, a couple other Rolls, a Tesla, some BMW's and some Mini Coopers. However, what really sets this location apart from others in the chain, and from other Tokyo hotels in its category is the Concierge desk staff. On this last visit, which was a surprise trip to celebrate my wife's birthday, they got us tables at 3 different Michelin-starred restaurants with less than a week's notice, in addition to offering helpful suggestions on bars, clubs, and other less known (and much more reasonably priced) restaurants. I will definitely be back and will continue to count on the Peninsula's concierge staff to make every visit to Tokyo unforgettable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Geneva, Switzerland

Unforgettable stay in Tokyo!!

Posted Feb 18, 2015
4 nights in Penninsula made our Tokyo visit so wonderful! The service, cleanliness, room confirt were top of the mountain! Staff were trained and provide service in a most effective and efficient manner. We stayed in the highst floor with a beautiful view of tokyo and sky tree. It was just excellent! Defenitely worth to pay such a high price to make your journey unforgettable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay!

Posted Feb 16, 2015
Pros: Staff, rooms.
Cons: I just found a bit weird the first impression you get upon entering the hotel is the restaurant....
Location: Ginza is really near.
The staff are amazing, you have free VOIP international calls from your room which is great. Location is good as well 2 streets from Ginza and you have subway at the hotel.
5 out of 5
Recommended
for Couples
by Sheau Shianfrom Singapore

Best ever

Posted Jan 25, 2015 on Hotels.com
Everything about this hotel is top notch and impeccable. Great area to stay with many train stations stone throw away! I would love to stay at this hotel again!
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful hotel to enjoy the center of Tokyo

Posted Jan 21, 2015 on Hotels.com
Wonderful experience! Perfect location is the most impressive and spacious room is uncomparable. I felt something is missing that there was not enough variety of its room service items to enjoy staying and relaxing at the beautiful room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Convenient location. Very comfortable bedding. Huge room and walk in closet.