Ratings based on 1,381 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great Tokyo hotel

Posted Jun 26, 2015
We stayed in 2 rooms over the course of 5 days. The staff were extremely attentive and helpful. The rooms (on the Panoramic level) were large, bright, clean, and comfortable. Free Wi-Fi was blazing fast. There were many restaurant options, some a bit overpriced and others very fairly priced. Speaking of price, our Expedia rate was a terrific value. The location was terrific- we flew into Haneda and used the free hotel shuttle from Hamamatsucho. Subway station Akabanebashi was within 5 minutes, and Shiba Koen station just a little further. A walk to the JR Yamanote line's Hamamatsucho station (also Daimon subway and Haneda monorail) was more like 15 minutes. We would absolutely stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location

Posted Jun 26, 2015
Easy access to two subway stations. Next to the beautiful Shiba Park. The hotel staffs were very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Taiwan

Great service

Posted Jun 25, 2015
Very Polite staff & the location was also great to move to any other location in the city
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Posted Jun 24, 2015
Highly recommend this hotel. Great location, helpful staff, and wonderful facilities. Great view of Tokyo from the rooms too!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent & Unforgettable Holiday

Posted Jun 22, 2015
Pros: Its cleanliness, location, organized, attentive & helpful staff.
Location: Can visit the "Eiffel Tower of Tokyo" (Tokyo Tower), the Sub-way Trains about 5 minutes walk
The hotel offers good location near Sub-way Trains, parks and the "Eiffel Tower of Tokyo" (Tokyo Tower) with attentive & helpful staff; comfortable & clean hotel...
5 out of 5
Recommended
for Everyone
by A verified traveler from Koblenz

Top Hotel in Top Lage!!!

Posted Jun 20, 2015
Das Hotel ist im Herzen von Tokyo gelegen...ist wirklich sehr sehr schön...hat die 5 Sterne wirklich verdient!!! Zwar ist hier alles relativ teuer wenn man aus Europa kommt was aber für Tokyo im Verhältnis noch recht gut ist zumal die Qualität stimmt und vor allem dürfen nicht vergessen dass es ein 5sterne Haus ist... Ich habe pro Nacht 145€ gezahlt für 2Pers Standard Zimmer ohne Verpflegung... Finde das super
4 out of 5
Recommended
for Everyone
by A verified traveler from JAPAN

スタッフの対応の素晴らしいホテル

Posted Jun 19, 2015
どんな場面であってもホテルのスタッフの対応は親切で心地よかった。気軽にくつろげるようにロビーがもう少し充実してると良かった。
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great hotel next to the Tokyo Tower

Posted Jun 17, 2015
Pros: The hotel is next to the Tokyo Tower which is a taller beacon in the city.
Cons: Nothing
Location: You have everything you need within walking distance. It's a great location.
The hotel is beautiful inside and I was amazed on how clean. We were met at the entrance by a staff member and escorted to the check in desk by two other staff members. Everyone is bowing and we were a little overwhelmed at first. Within minutes we felt right at home. The hotel staff go out of their way to make each guest happy and comfortable. During our second day at the hotel we became sick from what we thought was bronchitis. I called the front desk and ask where could we go for medical treatment. The staff set us up with an appointment, gave us a map for the directions to the clinic, walked out of the hotel to tell the cab driver where we wanted to go and we were off. With 10 minutes we were at the clinic and a nurse met us at the door saying "the hotel called us and we have been waiting for you". This all took place within 45 minutes, I was very impressed. We did have bronchitis, The hotel has everything you would be looking for: Surrounded by a park, a walking path to a Temple through a garden of flowers, across the street from the Tokyo Tower. We felt very safe and comfortable at this hotel. Yes it is a 5 Star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great ambience and attentive staff

Posted Jun 14, 2015
Pros: Clean, spacious with a massive bed. Great bathroom facilities. A very comfortable stay. We were on the 20th floor so magnificent view.
Cons: Nothing I can think of.
Location: Great location near a number of stations. Walking distance to Tokyo tower and a number of shrines.
Enjoyed our stay. Lovely hotel and very convenient location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

First time in Tokyo

Posted Jun 13, 2015
Excellent location and view of the park, direct Tokyo tower view outside window.