Lobby

Reviews of Comfort Inn East

2.5 out of 5
Comfort Inn East
2930 Navarre Ave, Oregon, OH

Reviews

7.8

Good

Rating 10 - Excellent. 179 out of 516 reviews" "
Rating 8 - Good. 190 out of 516 reviews" "
Rating 6 - Okay. 75 out of 516 reviews" "
Rating 4 - Poor. 39 out of 516 reviews" "
Rating 2 - Terrible. 33 out of 516 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service
Old property but was a good stay
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 25, 2024
Thank you for your feedback and for staying with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 7, 2024
Thank you so much for staying with us. We hope to see you again soon!

4/10 Poor

Ashley, Columbus

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room where we were originally booked was dirty, shower had mold without shower curtain and toilet was clogged with a plunger on top of it. Staff promptly changed us rooms. Staff member was nice. 2nd room was better but shower wasn’t functioning properly.
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 4, 2024
Thank you for your feedback and for staying with us. I will look into this .

10/10 Excellent

Cindi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is easy to get to with plenty of close restaurants. Room was very clean. Only issue is the room and hallways smell like cigarettes and weed really bad. The whole hallway is labeled nonsmoking but every room you pass you can smell it. We had to get air freshener and open the window in order to stand it. Otherwise it’s nice and cozy.
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 4, 2024
Thank you for staying with us. I am very sorry about the smoking that should not be going on. We will do our best to make sure this does not happen.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and clean best hotel by far i have stayed in in my time in toledo
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 19, 2024
Thank you so much for the kind review. We really appreciate your business and hope to have you back again soon.

8/10 Good

shnitra

Traveled with family and small children
Great stay
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 14, 2024
Thank you for staying here at the Comfort Inn East. We do appreciate your business .

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee that checked me in did a great job. The hotel was quiet so was able to sleep well
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 12, 2024
We appreciate your kind words.Thank you for staying with us.

10/10 Excellent

Aaron

Great, friendly staff and near a bunch of places to eat. Plus there is a Big Lots next door, so nuff said!
Stayed 1 night in Jan 2024
Response from Comfort Inn East on Jan 15, 2024
Thank you for the great feedback. We can't wait to have you back again.

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2024
Response from Comfort Inn East on Jan 15, 2024
Thank you for staying with us.

6/10 Okay

Jerome

Liked: Cleanliness, property conditions & facilities, room comfort
A ok
It was ok. Lots of restaurants in the area
Stayed 3 nights in Dec 2023
Response from Comfort Inn East on Dec 28, 2023
Thank you for staying with us.

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Comfort Inn East on Dec 13, 2023
Thank you for your kind review and for staying with us. We hope to have you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Robert and the staff were very nice and accommodating. The property is a bit older, but it’s a good location.
Stayed 2 nights in Nov 2023
Response from Comfort Inn East on Nov 6, 2023
Thank you for staying with us. We hope to have you back.

10/10 Excellent

angela

Stayed 1 night in Oct 2023
Response from Comfort Inn East on Nov 13, 2023
Thank you for staying with us .

10/10 Excellent

Shana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from FRONT DESK AGENT on Oct 3, 2023
THANK YOU FOR THE REVIEW

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 28, 2023
THANK YOU FOR THE REVIEW.

6/10 Okay

Stephanie

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 27, 2023
Thank you for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Great price and convenient location for our road trip
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 25, 2023
Thank you so much for your kind review. We hope to have you back again soon.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Quick cozy stay
Carla at the front desk was amazing.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 25, 2023
Thank you for staying with us and for your feedback. We hope to have you back again.

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023
Response from Comfort Inn East on Oct 9, 2023
Thank you for staying with us.

10/10 Excellent

Elizabeth

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 18, 2023
THANK YOU FOR THE REVIEW

6/10 Okay

Debra

This hotel is billed as "pet friendly," but they should be described as "pet tolerant." They have only four rooms in which an animal is permitted and, when I walked through the lobby with my leashed bichon frise/shiz-tzu mix the front desk clerk asked suspiciously if I had told the clerk that checked us in that we had a dog. (We had.) We had an okay stay--one night to break up a long drive. Nothing charming or surprisingly pleasant about this hotel. Servicable.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 15, 2023
We appreciate your feedback.I'm sorry the stay was not up to your standards. We do apologize and hope you would stay with us again.

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in area convenient for work. Would stay again. Didn't get breakfast-had to leave too early.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 14, 2023
Thank you for staying with us. We hope to have you back again!

6/10 Okay

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sept review
The staff was very helpful and courteous. However, I would say that the carpets need cleaning or replacing, and the air conditioner filters need changing. It was kind of musty in our room. Other than that, all was good.
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 12, 2023
Thank you for the review. we use this feedback to insure a better stay.Hope to see you again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, with one exception.
Nice hotel. My only complaint is that you have to go through heavy doors to reach the elevator. It was tricky getting luggage through this narrow opening.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 11, 2023
Thank you for your feedback and for staying with us. We are working on getting those doors fixed with fire safety closing magnets .We hope to have you back.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and recently priced
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 28, 2023
Thank you so much for the good review and for staying with us .

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find.
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 17, 2023
Thank you for staying with us.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 17, 2023
Thank you kindly ! We would love to have you back soon.

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a great check in!
Unfortunately, when we arrived at 11pm there was no one working at the desk and other customers were there with no way to check in. After contacting the police and corporate, they were able to find someone to check us in. I still got a call at 11:05 about checking out on time. No kidding we overslept! I was already completely exhausted and didn't get into my room until corporate figured it out. No offer of compensation or even a sorry.
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 9, 2023
We are very sorry our desk clerk was not readily available. This was a very rare circumstance.I would be happy to talk to you about this .Please call the hotel and ask for Michele.Thank you for your feedback.

6/10 Okay

Lin

Traveled with family
Liked: Staff & service, amenities
The room smells bad. Swimming pool was shut down. Breakfast is limited, no fruit. The price is high, which doesn't match the quality. The information on the booking sites is confusing and misleading.
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 7, 2023
I'm sorry you did not enjoy your stay. Thank you for your feed back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first choice.
My first choice whenever I go home to Toledo.
Stayed 5 nights in Jul 2023
Response from ROBERT — FRONT DESK AGENT on Jul 31, 2023
Hello Robert,You got that right! We are the best hotel in our area and that can be reflected through some of the amazingly good reviews we get from the guests who have stayed here in the past and future, we work hard to provide guests with Choice Hotels Standard of Excellence and we are just humbled that you guys take the time out of your day to recognize the hard work of all of our staff here at the Comfort Inn East Oregon. We hope you come back and see us more often, we know we'd love to have you!Kind Regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good choice
Stayed 2 nights in Jul 2023
Response from ROBERT — FRONT DESK AGENT on Jul 31, 2023
HELLO DAVE,Thank you so much for the kind hearted review, it's amazing whenever we get a good review from our guests because we work hard to provide a comfortable place for our guests to enjoy time away from home or after a long day at work. All of our guests reviews are greatly appreciated because the help us improve on the overall quality of our hotel and lets other future guests know this is the right hotel for them. If you ever need another place to stay in the future we'd love to have you!Kind Regards,

10/10 Excellent

Tina

Liked: Amenities
Great breakfast
Stayed 1 night in Jul 2023
Response from Comfort Inn East on Jul 27, 2023
Thank you for staying with us and for the great review.

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great,friendly staff, comfortable beds, And nice and quiet.
Response from Comfort Inn East on Jul 25, 2023
Thank you for your kind review and for staying with us.

8/10 Good

Chad

Stayed 1 night in Jul 2023
Response from Comfort Inn East on Aug 9, 2023
Thank you for staying with us.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Comfort Inn East on Jul 20, 2023
Thank you so much for staying with us and for the great review.

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Comfort Inn East on Jul 5, 2023
Thank you for staying with us.

2/10 Terrible

Kristin

Stayed 1 night in Jun 2023
Response from Comfort Inn East on Jul 10, 2023
Sorry you did not enjoy your stay. Would you like to tell me why?

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Comfort Inn East on Jun 12, 2023
Thank you for staying with us. We hope to have you back .

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Comfort Inn East on Jun 5, 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
Stayed 1 night in May 2023
Response from Comfort Inn East on May 30, 2023
Thank you for the great review. We hope to have you back again soon.

10/10 Excellent

jose

Stayed 1 night in May 2023
Response from Comfort Inn on Jun 16, 2023
Thank you for staying with us.We hope to have you back again soon.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Second time staying here. Much better than the first time in 2021. Didn’t spend much time in the hotel. Front desk staff was excellent the entire time. Carla did a great job making a connection over sports and family. Would stay here again.
Stayed 3 nights in May 2023
Response from Comfort Inn East on May 22, 2023
22.Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Carla know that she made an impact during your stay. We hope to welcome you back to the hotel soon!

8/10 Good

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Comfort Inn East on May 22, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Good

Carla

Liked: Staff & service
Stayed 1 night in May 2023
Response from Comfort Inn East on May 19, 2023
Thank you for staying with us. We would love to have you back soon.

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
This hotel is great value with nice rooms at a competitive price. There is a well equipped exercise room & eating area for morning breakfast. No reservations recommending this hotel.
Stayed 1 night in May 2023
Response from Comfort Inn East on May 19, 2023
Thank you so much for staying with us and for your kind words.

6/10 Okay

Tom

Traveled with family
Liked: Staff & service
Stayed 2 nights in May 2023
Response from Comfort Inn East on May 15, 2023
Thank you so much for staying with us. We would love to have you back soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Comfort Inn East on May 15, 2023
Thank you for staying with us.

10/10 Excellent

Sandra, Fort Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was wonderful! The safe in our room wouldn't open. (Not sure if we didn't remember the code correctly or it was a problem with the safe) First Robert tried, but couldn't get it open. Then the Susan tried and was successful. Both of their attitudes and persistence with the problem were so positive and helpful. Even the breakfast lady was so helpful and willing to serve. So nice to have such nice people to help us. And the beds were really comfy! Lots of food options really close, too. I give this 5 stars for service! : )
Stayed 2 nights in May 2023
Response from Comfort Inn East on May 15, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience.I am grateful we were able to get your belongs back to you safely and in a timely manner. We are always pleased to be your second home when you're at the area.

8/10 Good

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked clean room with coffee maker, comfortable beds
Stayed 2 nights in May 2023
Response from Comfort Inn East on May 10, 2023
Thank you for staying with us and thank you for your kind words. We would love to have you back again.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No indoor pool , but other than that it was awesome.
Stayed 3 nights in Mar 2023
Response from Comfort Inn East on Apr 10, 2023
Thank you for your review. We hope to have you back again soon!