All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 179 out of 516 reviews" "
10 - Excellent
179
Rating 8 - Good. 190 out of 516 reviews" "
8 - Good
190
Rating 6 - Okay. 75 out of 516 reviews" "
6 - Okay
75
Rating 4 - Poor. 39 out of 516 reviews" "
4 - Poor
39
Rating 2 - Terrible. 33 out of 516 reviews" "
2 - Terrible
33
8.0/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Good
David
Traveled with group
Mar 24, 2024
Liked: Cleanliness, staff & service
Old property but was a good stay
David
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 25, 2024
Thank you for your feedback and for staying with us.
Room where we were originally booked was dirty, shower had mold without shower curtain and toilet was clogged with a plunger on top of it. Staff promptly changed us rooms. Staff member was nice. 2nd room was better but shower wasn’t functioning properly.
Ashley
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 4, 2024
Thank you for your feedback and for staying with us. I will look into this .
Place is easy to get to with plenty of close restaurants. Room was very clean. Only issue is the room and hallways smell like cigarettes and weed really bad. The whole hallway is labeled nonsmoking but every room you pass you can smell it. We had to get air freshener and open the window in order to stand it. Otherwise it’s nice and cozy.
Cindi
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 4, 2024
Thank you for staying with us. I am very sorry about the smoking that should not be going on. We will do our best to make sure this does not happen.
Great price and convenient location for our road trip
Mark
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 25, 2023
Thank you so much for your kind review. We hope to have you back again soon.
8/10 Good
Melissa
Sep 22, 2023
Liked: Cleanliness, staff & service, room comfort
Quick cozy stay
Carla at the front desk was amazing.
Melissa
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 25, 2023
Thank you for staying with us and for your feedback. We hope to have you back again.
10/10 Excellent
Lauren
Sep 16, 2023
Lauren
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Oct 9, 2023
Thank you for staying with us.
10/10 Excellent
Elizabeth
Sep 16, 2023
Liked: Staff & service
Elizabeth
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 18, 2023
THANK YOU FOR THE REVIEW
6/10 Okay
Debra
Sep 15, 2023
This hotel is billed as "pet friendly," but they should be described as "pet tolerant." They have only four rooms in which an animal is permitted and, when I walked through the lobby with my leashed bichon frise/shiz-tzu mix the front desk clerk asked suspiciously if I had told the clerk that checked us in that we had a dog. (We had.) We had an okay stay--one night to break up a long drive. Nothing charming or surprisingly pleasant about this hotel. Servicable.
Debra
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 15, 2023
We appreciate your feedback.I'm sorry the stay was not up to your standards. We do apologize and hope you would stay with us again.
The staff was very helpful and courteous. However, I would say that the carpets need cleaning or replacing, and the air conditioner filters need changing. It was kind of musty in our room. Other than that, all was good.
Cheryl
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 12, 2023
Thank you for the review. we use this feedback to insure a better stay.Hope to see you again!
Nice hotel. My only complaint is that you have to go through heavy doors to reach the elevator. It was tricky getting luggage through this narrow opening.
Thomas
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 11, 2023
Thank you for your feedback and for staying with us. We are working on getting those doors fixed with fire safety closing magnets .We hope to have you back.
Thank you kindly ! We would love to have you back soon.
4/10 Poor
Matthew
Traveled with family
Aug 8, 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a great check in!
Unfortunately, when we arrived at 11pm there was no one working at the desk and other customers were there with no way to check in. After contacting the police and corporate, they were able to find someone to check us in.
I still got a call at 11:05 about checking out on time. No kidding we overslept! I was already completely exhausted and didn't get into my room until corporate figured it out. No offer of compensation or even a sorry.
Matthew
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 9, 2023
We are very sorry our desk clerk was not readily available. This was a very rare circumstance.I would be happy to talk to you about this .Please call the hotel and ask for Michele.Thank you for your feedback.
6/10 Okay
Lin
Traveled with family
Aug 6, 2023
Liked: Staff & service, amenities
The room smells bad. Swimming pool was shut down. Breakfast is limited, no fruit. The price is high, which doesn't match the quality. The information on the booking sites is confusing and misleading.
Lin
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 7, 2023
I'm sorry you did not enjoy your stay. Thank you for your feed back.
Response from ROBERT — FRONT DESK AGENT on Jul 31, 2023
Hello Robert,You got that right! We are the best hotel in our area and that can be reflected through some of the amazingly good reviews we get from the guests who have stayed here in the past and future, we work hard to provide guests with Choice Hotels Standard of Excellence and we are just humbled that you guys take the time out of your day to recognize the hard work of all of our staff here at the Comfort Inn East Oregon. We hope you come back and see us more often, we know we'd love to have you!Kind Regards,
Response from ROBERT — FRONT DESK AGENT on Jul 31, 2023
HELLO DAVE,Thank you so much for the kind hearted review, it's amazing whenever we get a good review from our guests because we work hard to provide a comfortable place for our guests to enjoy time away from home or after a long day at work. All of our guests reviews are greatly appreciated because the help us improve on the overall quality of our hotel and lets other future guests know this is the right hotel for them. If you ever need another place to stay in the future we'd love to have you!Kind Regards,
10/10 Excellent
Tina
Jul 27, 2023
Liked: Amenities
Great breakfast
Tina
Stayed 1 night in Jul 2023
Response from Comfort Inn East on Jul 27, 2023
Thank you for staying with us and for the great review.
Thank you for staying with us. We hope to have you back .
4/10 Poor
Verified traveler
Jun 2, 2023
Disliked: Staff & service
Verified traveler
Stayed 1 night in May 2023
Response from Comfort Inn East on Jun 5, 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
Second time staying here. Much better than the first time in 2021. Didn’t spend much time in the hotel. Front desk staff was excellent the entire time. Carla did a great job making a connection over sports and family. Would stay here again.
Greg
Stayed 3 nights in May 2023
Response from Comfort Inn East on May 22, 2023
22.Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Carla know that she made an impact during your stay. We hope to welcome you back to the hotel soon!
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel
8/10 Good
Carla
May 19, 2023
Liked: Staff & service
Carla
Stayed 1 night in May 2023
Response from Comfort Inn East on May 19, 2023
Thank you for staying with us. We would love to have you back soon.
This hotel is great value with nice rooms at a competitive price. There is a well equipped exercise room & eating area for morning breakfast. No reservations recommending this hotel.
ken
Stayed 1 night in May 2023
Response from Comfort Inn East on May 19, 2023
Thank you so much for staying with us and for your kind words.
6/10 Okay
Tom
Traveled with family
May 15, 2023
Liked: Staff & service
Tom
Stayed 2 nights in May 2023
Response from Comfort Inn East on May 15, 2023
Thank you so much for staying with us. We would love to have you back soon.
The staff here was wonderful! The safe in our room wouldn't open. (Not sure if we didn't remember the code correctly or it was a problem with the safe) First Robert tried, but couldn't get it open. Then the Susan tried and was successful. Both of their attitudes and persistence with the problem were so positive and helpful. Even the breakfast lady was so helpful and willing to serve. So nice to have such nice people to help us. And the beds were really comfy! Lots of food options really close, too. I give this 5 stars for service! : )
Sandra
Stayed 2 nights in May 2023
Response from Comfort Inn East on May 15, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience.I am grateful we were able to get your belongs back to you safely and in a timely manner. We are always pleased to be your second home when you're at the area.