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Reviews of Fairfield Inn & Suites by Marriott Toledo North

2.5 out of 5
Fairfield Inn & Suites by Marriott Toledo North
5685 Benore Rd, Toledo, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 313 out of 699 reviews" "
Rating 8 - Good. 232 out of 699 reviews" "
Rating 6 - Okay. 76 out of 699 reviews" "
Rating 4 - Poor. 43 out of 699 reviews" "
Rating 2 - Terrible. 35 out of 699 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Stayed 2 nights in Apr 2023

2/10 Terrible

Philip

Traveled with family
the property had burned and was closed two weeks before our stay was to take place. We were never notified and had to scramble at 10 pm to find a place to stay. was not very convenient to find out after getting there we had no place to stay.

2/10 Terrible

Tammy

Arrived at the hotel to checkin only to find out it was closed down because it had burned 4 days earlier. We received no notification from either the hotel or
Stayed 1 night in Dec 2022

10/10 Excellent

Scott

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice rooms and comfortable bed

6/10 Okay

alan

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly. Pool wasn’t what the web said it would be. It was very cloudy and kinda green. Some thing must be wrong with the pipping our tub was clogged as well so I didn’t shower. Slept well though.
Stayed 1 night in Oct 2022

2/10 Terrible

Jennifer, Island Lake

Stayed 1 night in Oct 2022

2/10 Terrible

Karen, New Berlin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby and dining room floors and carpets were filthy. They were "out" of plastic forks to eat breakfast with. The decor of hotel was hideous...looked like it was last updated in the 70's. Toilet in bathroom was badly stained from age. However, the room was clean, spacious and comfortable.
Stayed 1 night in Oct 2022

6/10 Okay

Gail

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Loud
Stayed 3 nights in Oct 2022

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!!!!!!!!
Our room was dirty. Sheets on inside out. Pubic hair on bathroom floor. Fake nail on the bathroom floor. Dirty napkins in our microwave. No lock on our door. Have tried every day to get ahold of general manager with no luck. Every front desk person I’ve spoken with has been so rude.
Stayed 1 night in Oct 2022

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean I had to replace the room key on the second day a bit annoying.
Stayed 2 nights in Sep 2022

10/10 Excellent

Linda

Stayed 1 night in Oct 2022

8/10 Good

Scott, solon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and courteous. Only downfall was that fire alarm went off a few times during the night due to some insubordinate clients.
Stayed 1 night in Sep 2022

4/10 Poor

Cheri

Traveled with partner
Disliked: Property conditions & facilities
The hotel is very old and the rooms need to be completely renovated. The furnishings in the rooms are very outdated and damaged in areas. (We saw a total of 3 rooms) The garbage cans were completely overflowing on the premises & in the parking lot. We had requested a room in a quiet area and they gave us a room on the backside that is literally 40’ from a huge trucking depot where semi’s load up throughout the night… very loud! Some honked horns; their backup beepers & engines were loud as well. We had checked in early, at 3:30 and requested the other side and they refused us the front side… perhaps because we booked online using Expedia? We were very, very disappointed… I partly blame using Expedia and will refrain from booking online. It’s not worth saving a few dollars.
Stayed 1 night in Sep 2022

6/10 Okay

Mary

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
My room was not vacuumed and sheets were stained. Hot tub under repair without notification or we would have went to another hotel
Stayed 2 nights in Aug 2022

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Sara

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked (two beds) was not available upon arrival… the staff indicated they had rooms that needed maintenance which was why my room was no longer available…. However the hotel parking lot was not full. They did switch me to a single king bed room. When I went to the room, the smell of mildew and mold due to invisible water damage was overwhelming and unbearable. I requested another room and was given a king bed suite. After using the restroom, a fire signal in the bathroom (which was filled with dirty water), started leaking and dripping on the floor. I requested another room, which was granted but upon entering, the mildew smell was present and the window was leaking, very bad as it was raining and the sill and ac unit were soaked with water. In the end, we went back to the second room. I was uncomfortable all evening and wish I would have booked a hotel elsewhere. In addition, the pool water was ice cold and the hot tub was covered and boarded up, unusable.
Stayed 1 night in Aug 2022

6/10 Okay

Anthony

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was so much mild in the bathroom in the ceiling and around the shower walls.
Stayed 1 night in Aug 2022

10/10 Excellent

Mary-Kay

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel, very clean, comfortable and friendly. I was able to check in 45 minutes early and check out an hour later because of my circumstances.
Stayed 1 night in Aug 2022

10/10 Excellent

Nyree

Stayed 1 night in Aug 2022

6/10 Okay

Jamey

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Location was good. Too many broken things including the elevator that made horrible sounds, no ice machine, pool looked like a swamp, and the fire alarm at 1 am with zero explanation of what happened.
Stayed 1 night in Aug 2022

10/10 Excellent

JAMIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
We needed to make last minute reservations close to the hospital so I was not able to do a lot of shopping around and the 1st hotel I tried was already booked full. While it was close to the hospital I felt the price for the condition and location was high. I did like the spaciousness of the rooms, however that is about the only positive of staying there. Thankfully it was a short one night visit. Also, I was trying to call while we were on our way driving there for about an hour and could not get through. They said they had an "incident" at the hotel they were dealing with. They ran out of almost ALL of breakfast early on.
Stayed 1 night in Jul 2022

2/10 Terrible

Betty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotels I have ever stayed at. Facility was dirty and dingy. We didn't have kleenex, toilet paper or wash cloths when we first entered the room. When I picked up the phone to call the front desk, there was no cord on the phone, it was just a prop. Moulding was coming off the wall, wallpaper was peeling. In dining room, duct tape was on the walls to hold things up. There is more but you get the gist. Terrible experience.
Stayed 2 nights in Jul 2022

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible from start to finish. Staff appeared to be anti-social at best. Hotel itself is becoming run down. Cleanliness does not appear to be in its vocabulary. This is one of the worst examples of hospitality that I have seen. Would not recommend to anyone. Would not kennel my dog there.
Stayed 1 night in Jul 2022

2/10 Terrible

Jessica

Disliked: Staff & service
Stay at Your Own Risk
Upon checking in the whole place had a noticeable odor. We weren’t expecting a five star place, so no big deal. The room itself smelled like someone had smoked in there even though it was non smoking. We were in our room for less than an hour when strangers used a key assigned by the front desk to enter our room!!! Both my fiancé and I were having relations and exposed to these people! I have never been so mortified! We immediately went to the front desk to check out because we did not feel safe staying there, or leaving our belongings in the room.
Stayed 3 nights in Jul 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The service here was very friendly and helpful. The room was clean and comfortable. I didn’t see a lot around the hotel to do, but it is close to Toledo and right off the highway for anyone passing through.
Stayed 1 night in Jul 2022

6/10 Okay

Johnathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

2/10 Terrible

Lindsye

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we checked into smelled like smoke. The TV was not working. The pool was not open, the vending machines were empty. I would never stay here again or recommend the property. We were supposed to stay two nights and checked out after the first night. The outside of the hotel was not kept very well. Very disappointing for a Marriott. Do not stay here.
Stayed 2 nights in Jul 2022

4/10 Poor

adrian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
N/a
Stayed 1 night in Jun 2022

6/10 Okay

Judith

Traveled with partner
They seemed to be understaffed. Had trouble getting any issues resolved. Television trouble, room keys had to be reset twice during our stay. Breakfast items were in short supply.
Stayed 2 nights in Jun 2022

2/10 Terrible

Kevin

Stayed 1 night in Jun 2022

6/10 Okay

Ico

Traveled with group
Disliked: Amenities, property conditions & facilities
Ok
Stayed 1 night in May 2022

6/10 Okay

Anand

Traveled with family and small children
Liked: Cleanliness, staff & service
The only morning I was there, the breakfast wasn’t served until 7:15. To me that’s late to start serving breakfast. Also, the rooms don’t have USB outlets. The swimming pool was not clean and had debris at the bottom. Overall, an average hotel to stay in. Will look for other options in the area if I visit next time.
Stayed 1 night in May 2022

2/10 Terrible

Joan

Stayed 1 night in May 2022

6/10 Okay

James

Business traveler, Traveled with partner
breakfast food run out early and no refill.
Stayed 1 night in May 2022

2/10 Terrible

Robin

Stayed 1 night in Apr 2022

4/10 Poor

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Really understaffed and unprepared for a Saturday night. Oversold rooms and did not have the 2 Queen available that we reserved so we had to have a pullout couch, no linens provided in the room. Our room had Fritos on the floor when we first got there. Very thin walls and a loud, rowdy Saturday night in the hotel. Fire Alarm went off at midnight. Breakfast was totally understaffed and unprepared for a busy Sunday morning.
Stayed 1 night in Apr 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
A little crusty but overall fine.
Stayed 1 night in Apr 2022

10/10 Excellent

Ronald

Stayed 1 night in Mar 2022

8/10 Good

Henry, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Price was attractive. Breakfast did not have as many items as we usually see.
Stayed 1 night in Mar 2022

2/10 Terrible

Timea

Stayed 1 night in Mar 2022

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Expensive
We booked the king suite. It was very expensive for the location as we thought for 163 there was a pool in the king suite according to pictures. Also the pool itself was very cold as well as the temp outside. The hot tub wasn't even the slightest bit warm.
Stayed 1 night in Mar 2022

2/10 Terrible

Marie

Business traveler
Disliked: Cleanliness
I reserved a jacuzzi room and did not receive one
Stayed 1 night in Feb 2022

2/10 Terrible

Laura

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Staff wrote down my cc info and my card had 3 fraudulent charges an hour later. When arrived my 2nd night, my key wouldnt work. When i inquirded at the front desk, i was told my room was abandoned and was not let in until convincing them i paid for it.with proof on Expedia.Thankfully my things were still in room. Next morning housekeeping ignored the do not disturb sign and came in the room claiming i shouldn't be in there. I explained the situation, they left, only to return an hour later saying the room should be vacant and i cant be there. I had proof of paying for 2 nights thru Expedia. The manager ignored my attempts of contact. The elevator didn't work and the fire alarms kept going off. Any kind of refund has been refused after talking in circles for the last month. I have stayed at this hotel numerous times and used to recommend it to others. No way after this. Especially after my credit card was compromised. And im getting emails stating thank you for your stay on dates ive never been there. Ive given them opportunities to make this right before writing this review but they must not care.
Stayed 2 nights in Jan 2022

10/10 Excellent

Expedia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2022

4/10 Poor

Keeley

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room that was shown online when booking was not the same room when we arrived and checked in. The front desk did change our room to include the couch, which was dirty, but did not include the big bath tub that had been shown in the picture of the individual room. The room was dirty, the curtains had noticeable spots of something being spilled on them and so did the walls. There was a receipt from December on the floor by the bed and a fork. The girl at the front desk was rather rude. The hot tub didn’t work which was not mentioned on the website. Over all we were very disappointed in the amount of money we spent on something that wasn’t what it was presented to be. Will not be going back.
Stayed 2 nights in Jan 2022
Response from KT on Jan 25, 2022
Dear Guest, I apologize for the inconsistencies you experienced during your stay and would sincerely welcome another chance to change your opinion. Thank you for completing this survey and we hope to see you again soon.

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Lauren M. on Jan 14, 2022
Hey Stephanie! Thank you so much for the review, and I'm happy to hear we could make you feel welcome. Hopefully, we get the chance to be home away from home for you again soon!

10/10 Excellent

Paula

Stayed 1 night in Jan 2022
Response from Lauren Mitten on Jan 13, 2022
Hey Paula! Thanks so much for taking the time to leave us a positive review. We appreciate you and hope to see you again soon! Best, Lauren M.

4/10 Poor

Alexandria

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your money
Felt like I was at a cheap motel. The entire stay was uncomfortable
Stayed 1 night in Dec 2021
Response from Lauren M. on Jan 7, 2022
Hello Alexandria, I am so sorry to hear that your stay was not up to expectation. If there is anymore information you'd like to share with us to make future stays better, please feel free to reach out to us at 419-725-0050.