Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
3.6 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
by Jayne from Arkansas, USA
Disappointed.Posted Mar 28, 2012
Pros: Quiet location.
Location: Difficult to find.
The hotel was impossible to find even with a Garmin. When we finally arrived there was no one to help with our luggage and we had to park our car in a parking garage down the one way street which meant driving completely around town again. Our room was clean but needed some TLC and lacked the amenities expected at a 5* hotel. Several times as we passed the front desk there was no one there and it seemed as if there was only one person working there most of the time. The phone in our room didn't seem to work and calling the front desk was impossible (they probably did that on purpose as there was no one there to answer it anyway!). We did enjoy the breakfast however although the waiter was a bit frosty. It just seemed overall that the staff were not trained very well in how to treat guests who were expecting a 5* hotel. We stayed at several other 5* hotels on our trip and all were excellent but this one was kind of a disappointment. It was at best A 3* hotel and as such would not disappoint guests expecting a 3* hotel.
by A verified traveler from Toronto, ON
Fontecruz ToledoPosted Jun 22, 2011 on Hotels.com
We made a last minute reservation and arrived at the hotel less than an hour later. It is rated 5 star so we expected some services like a valet and an english desk services. The check-in was in broken english but good enough. No valets are available, just a self-serve cart. We were shown our room which was nice, but it was a smoking room. When asked for non-smoking we were shown a very small, dark, hot room with a small window above eye level. We explained that a five star hotel should not even offer this kind of room. More like a 4 star. They showed a non-smoking suite instead but at a huge premium. It was already 8 p.m. so we thought the hotel manager (who did speak english fluently) may be more accommodating. Unfortunately she was rigid. The hotel decor is old fashioned and showing signs of wear and tear. It should be ranked as 4 star so that the expectation isn't so high.
for Couplesby Kristen from Hoboken, NJ
Was THRILLED with our choice!Posted Jun 9, 2011
When we pulled up to the Fonetcruz in Toledo, we were estatic about the location ...it was in a more quiet area of Toledo and just off the main tourist area (a rare joy in this very tiny city). It is literally steps away from the Cathedral in the middle of the city - and close to anything you'd want to see. The hotel itself is gorgeous and very well maintained. We absolutely would reccomend this hotel -- a gem of Toledo!
Recommendedby A verified traveler from vienna, va
charming hotel in toledoPosted Jul 21, 2007
beautiful hotel, charming room. big tiled bathroom, superb served breakfast. we would certainly recommend this hotel highly. tucked away in tricky location to find, but close to cathedral and restaurants
Recommendedby A verified traveler from London
Simply stunning interior...Posted Jun 15, 2007
+ Fantastically decorated rooms. + Quiet rooms. + Parking is very close - but you have to leave your key with the garage! + Spa facilities (Pool, Turkish Bath, Sauna, Powerjets) were excellent. + Free wireless access in your room.