Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Toronto

Close to downtown but not well kept.

Posted Jul 7, 2015
Pool was very unclean, no towels all were wet and used. Left behind food containers, empty water bottles and discard shirts were all around the pool. In the room the tub would not drain . Not the best hotel I have stayed in .
4 out of 5
Recommended
for Everyone
by A verified traveler

Still a pretty good hotel..

Posted Jul 6, 2015
Stayed here for the 4th festivities... didnt even have to leave the room to see the fireworks... could see the riverfront from our window... friendly and professional staff. Clean room... if any cons its that the rooms could use sound insulation cause hallway noise is definiitely there... but as far as room and staff... both get a thumbs up..
2 out of 5
by A verified traveler from Clearwater, FL

Disppointing Hotel Staff

Posted Jun 29, 2015
Pros: Rooms were clean
Cons: Hotel staff could be more friendly and helpful.
Location: Casino was close. that is the only nearby thing we enjoyed.
All hotel staff was rude from check-in to valet to shuttle drivers to manager that checked us out. When checking in, there was a conference being held at the same time, There were 8 people in line with only one person to assist. Valet was disrepectful and seemed agitated if we needed our vehicle. Shuttle driver procedded to text and use cell phone while passengers were in vehicle and night manager had us wait 15-20 minutes before we coule check out because his "system was in an audit." Very disappointed and I will make sure my family stays elsewhere.
1 out of 5
by A verified traveler from Michigan

Dissapointment

Posted Jun 8, 2015
Cons: The hotel is in desperate need of rennovations.
The hotel was filthy. Outside the room were dirty sheets, towels, and old food for the entire length of the stay. Unfortunately, this is the nicest hotel within walking distance of the Fifth Third stadium. Next time we will drive home instead of paying for such a dirty hotel. The room was damp, had a horrible smell, and the pool was dirty and small. Huge disappointment.
1 out of 5
by A verified traveler from chicago

No stay

Posted May 31, 2015
Waste of money. Poor service. No restaurant No room service.
3 out of 5
by A verified traveler from chicago

Convenient location; has seen better days

Posted May 29, 2015
Pros: Rates are good and location is very convenient to downtown. Not sure what is a better option in Toledo
Cons: Needs overall updating
Location: On the river and downtown. Convenient to everything
Great location in downtown and the river. But desperately needs updating. Very 1980s feel and a bit run down. No real activity in lobby; very empty. I got stuck with a handicapped room and I am six foot five. Hanging my cloths and taking a shower were challenges. The TV was old and many channels didn't work.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Pros: The hotel staff.
Cons: Perhaps the doors could be replaced to reduce noise.
Location: N/A.
Everything was fine except for noise from other rooms and the hallway coming through the door.
3 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

No mini-fridge?

Posted May 18, 2015
Cons: Let guests know that there will not be a fridge in the room. No outlet anywhere near the coffeemaker. Valets were pleasant but park system was poor.
View was nice but the room was just ok. Nothing special about it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Quiet nice hotel

Posted May 13, 2015
This was a convenient place to stay for a quick business trip. No surprises good or bad. Good value for what you pay. The room service through Cafe del Sol was better than I expected
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Clean Spacious

Posted May 13, 2015
Location: Toledo Maritime Museum
Among the Best, very large room, very comfortable, 7-floor view