Ratings based on 570 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Mentor, OH
Great for the familyPosted Jul 7, 2014
I love the two bedroom setup. Although a bit dated, this hotel works great for our family when visiting the Toledo area. Beds are very comfortable. 2 bed, 2 bath setup is great.
for Familiesby A verified traveler
not to badPosted Jun 30, 2014
Pros: location to the school i went to
Cons: walls and clean
Location: shopping food
nice place but the floors and walls are very thin I could here the kids running up stairs and the kids at the pool yelling but at 10pm everying was quiet. I would stay again. they need to sweep alittle better found a safty pin and a hair pin on the floor.
by A verified traveler from Iowa
Nothing PositivePosted Jun 30, 2014
Cons: EVERYTHING! I do feel sorry for the employees as they are the ones to have to deal with unhappy customers.
I had booked two rooms in the hotel as we were meeting family. When we walked in to our room it smelled like it had just been cleaned with a gallon of bleach. We had to open it up to try and get rid of fumes. My daughter went in to use the restroom and it was all wet. She wiped it off with towel and while using the toilet water was dripping on her from the light fixture and ceiling around it. We called the front desk and they said they would have someone look at it but it would be a day or two. If we had to use the restroom we had to place a towel over our head in order to stay dry. My older daughter and family was in the other room. Their shower curtain was all moldy. The people staying above us were obviously partying all night. A call was made to the front desk however it never was addressed. When I said something to the front desk lady in the morning she said it "wasn't in the log". Felt like she was calling me a liar. I usually book hotels that offer a free breakfast as it does save when you are traveling with a family. Based on the lack of cleanliness we opted not to east the breakfast that was being served at the hotel. I have tried numerous times to contact a manager in order to receive a refund however there never seems to be one available.
by A verified traveler from Ohio
Never again...Posted Jun 27, 2014
Cons: Cleanliness, improved customer service.
The room was filthy. There was residue on the mirror, trash left outside the room door, trash left on the floor in the room and a hair tie laying in the middle of the bathroom floor. The shower curtain was torn and hanging and the linens were pilled. Extremely disappointed as this room was booked due to the Wyndham name. No offer to make things right. Will never stay at another Wyndham again. If you are going to use the name, meet the expectations.
for Everyoneby A verified traveler from Minnesota
Wish we could have stayed longerPosted Jun 27, 2014
We got in late and had to leave early but the accommodations were wonderful!
for Everyoneby Karen from Columbia, LA
Kitchen suite in Toledo, OH areaPosted Jun 18, 2014
Pros: It was reasonably priced and centrally located for our needs.
Cons: My family rented a total of 5 suites and the bathroom vents in all were filthy.
Location: We were located right off of I-475. The Toledo Zoo was nearby and the Hollywood Casino.
Overall, it was ok. We were in town for a family reunion and brought ingredients to make some southern specialties. However, our unit was not equipped with an oven. They told us that the handicapped units did not have ovens, that would have been useful information to have when we booked the room. The pool area was very well kept, but the spa was roped off and empty.
for Everyoneby Sandy from Missouri
Decent hotel for the moneyPosted Jun 17, 2014
Pros: The room was older but spacious.
Cons: It's an older hotel so new carpeting would be nice. Wifi was very spotty and hardly worked at all in our room.
Location: Great location
It was a decent hotel for the money. We were in town for a family reunion so the kitchen was useful for preparing meals and dishes for the reunion. Some staff were helpful and friendly but the front desk person was kind of rude. I asked for two extra towels since we only had two for four people. I was told they had none. I asked if some would be available in the a.m. and was told yes. The next day after returning for the night we found a note from housekeeping that said they were sorry we had no towels and they would bring some later or I could go to the front desk. I went to the front desk again and was told they had none. I had nothing in my room - no bath towels, no hand towels, no wash cloths, etc. The desk person was rude and seemed annoyed again with my request. She did in fact have everything but bath towels so she ended up giving me everything except those and substituted pool towels for those. It was annoying to not have the hotel basics but even more annoying to have staff be rude to you when you ask for it.
by A verified traveler
nice hotel not far from our wedding receptionPosted Jun 10, 2014
Cons: definitely breAKFAST
the breakfast was another story. the room was busy and most tables were full. we took the last table. it had a puddle of orange juice that had been there for awhile. there wasn't a spot on the table that was not sticky. the coffee was cold. the eggs and sausage were luke warm. not a good way to start the day, nor end our time with the hawthorn hotel.
for Everyoneby Hec from Vancouvet
Okay motel, many perksPosted May 27, 2014
Place is a bit run down, "seen better days", however rooms are large, there are kitchen facilities, coin laundry, free parking, great fast WiFi too, hot breakfast included
for Everyoneby A verified traveler
Posted May 20, 2014
It was comfortable but i was Dusty but overall it was nice