Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Newport, MI

Ok for 1 night stay

Posted Jul 20, 2015
Room was old decor, carpet stained. Comfort was ok. Arrived for a 2p chk in, at 4pm and room was not ready. Told they could npt offer any compensation since booked thru expedia. Breakfast was ok. Very small pool area in the shade by time we were able to check in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Deming NM

EXCELLENT SERVICE

Posted Jul 15, 2015
Pros: My mother uses a wheel chair, it was great the hotel have an elevator.
Cons: please no changes.
Location: it was perfect, we have all we needed at hand.
It was the first time we have a night in this hotel and I had a great time. I am sure it not going the last time, next time i need a hotel at Phoenix or another town, for sure it going to be in a Best Western Hotel. thanks for the great services.
2 out of 5
by A verified traveler from Las Vegas

it was ok...

Posted Apr 3, 2015
This hotel could use some TLC. Pros: friendly staff, close to freeway, a short drive from restaurants, comfy bed, quiet at night Cons: curtains didn't close all the way and left a small gap, counter surface was dusty (I actually wiped them down with a damped wash cloth), found blonde hair on the table (my boyfriend and I have black hair), the remote said 'sanitized' but grabbed a wash cloth damped it with soap and water, wiped it and there was dirt residue that rubbed off the remote, shower curtain had a mildew smell to it, pillows were not full size pillows so be sure to bring your own! Carpet felt dirty, bring slippers! Overpriced, I paid over $200 a night.
4 out of 5
Recommended
for Families
by francesco from TUCSON

PHX IN THE SPRING

Posted Mar 31, 2015 on Hotels
SOCCER TOURNAMENTS AND SPRING TRAINING COLLIDED ROOM RATE DOUBLED. STAFF WAS GREAT BREAKFAST WAS WONDERFUL AND ON TIME. FED NUMEROUS PEOPLE NEEDING TO GET UP AND GET OUT EARLY. THIS AREA LOOKS A LITTLE RUN DOWN// HOTEL STAFF MAKE UP FOR IT// YOU ARE CLOSE TO SAM'S CLUB AND COSTCO WITH GREAT FOOD ALL AROUND THE AREA QUICK AND EASY TO NICE RELAXING DINNERS// RIGHT OF THE 10 AND HOP SKIP JUMP TO THE 101
2 out of 5
by A verified traveler

Deposit

Posted Mar 29, 2015
Was not made aware that even after I paid in full in advance, I was asked to pay a $100 "hold" deposit. Also had no towels in our room and our bathtub was dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Our stay with you

Posted Mar 28, 2015
Pros: I think I pretty well covered that in the above statement.
Cons: I can't think of anything at the moment that you could improve. I don't remember if you had express check out, but if not, that would be a plus.
Location: We were there for a family wedding, so our get togethers were all with family at family homes, so we did not do much exploring of the surrounding area
Everything bout our stay with you in Best Western Tolleson-Phoenix Hotel was a wonderful experience from the staff to the room. The room was very comfortable and clean. The bed was firm but not hard. The breakfast was hot and delicious. The staff was very helpful and friendly. Everything one needs when away from home. Especially when you forget little things you suddenly find you need and don't have. Amazing how your staff always seemed to have what was needed.
4 out of 5
Recommended
for Families
by A verified traveler

A great hotel

Posted Mar 24, 2015 on Hotels
Hotel room was bigger than unexpected and comfortable
4 out of 5
Recommended
for Couples
by matthew from benson az

Alan Jackson concert

Posted Mar 3, 2015 on Hotels
Nice place to stay price was a little high and the bed was pretty stiff but a nice place to stay
5 out of 5
Recommended
for Personal Event
by kevlin from california

Great hotel and excellent value

Posted Feb 23, 2015 on Hotels
Hotel in very nice condition. Complimentary breakfast was excellent. Would definitely return again.
5 out of 5
Recommended
for Personal Event
by Lisa from Glendale

Overnight getaway

Posted Feb 17, 2015 on Hotels
the hotel was very clean and comfortable. we stayed for an over night get a way and it was quiet even for a saturday night. definetly recommend it. super comfy bed!!!