Meeting facility

Reviews of Radisson Hotel & Convention Center Toluca

4 out of 5
Radisson Hotel & Convention Center Toluca
Carretera Mexico - Toluca km 63.5, Colonia Santa Ana Tlapaltitlan, Toluca, MEX

Reviews

8.2

Very Good

Rating 10 - Excellent. 186 out of 443 reviews" "
Rating 8 - Good. 157 out of 443 reviews" "
Rating 6 - Okay. 60 out of 443 reviews" "
Rating 4 - Poor. 29 out of 443 reviews" "
Rating 2 - Terrible. 11 out of 443 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

rodrigo

Stayed 3 nights in Sep 2023

4/10 Poor

María Isabel Toledo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La caja fuerte no servía, llame a recepción para que enviara a mantenimiento y me ignoró. Por lo demás bien, pero sin apoyo por parte del personal de recepción.
Stayed 2 nights in Aug 2023
Response from L on Sep 5, 2023
Gracias por hospedarse con nosotros, lamentamos el inconveniente y le ofrecemos disculpas por lo sucedido, agradecemos sus comentarios ya que son muy importantes para nosotros y nos ayudan a mejorar, trabajaremos en lo que nos menciona para que no suceda esto nuevamente en un futuro.

4/10 Poor

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The good: Staff helpful, fast and convenient check in, very clean areas everywhere The very bad: no remote for heater or tv available until I requested it, terrible Bed, lot of noise (renovations taking place since very early in the morning), terrible lighting, very dark room and bathroom. When I checked out a day earlier no question was asked by receptionist Would not stay here again
Response from L on Dec 25, 2022
Gracias por hospedarse con nosotros, lamentamos que su estancia no haya sido placentera, Le ofrecemos disculpas por los inconvenientes y agradecemos sus comentarios ya que estos nos ayudan a mejorar, trabajaremos en lo que nos menciona para poder brindar un mejor servicio.

2/10 Terrible

Julieta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Room wasn’t clean and it was ugly,
Response from Cordialmente: Luis Colin Reyes on Dec 20, 2022
Buenas noches Julieta. En nombre del Hotel Radisson del Rey le ofrecemos nuestras mas sinceras disculpas por los inconvenientes que nos menciona y lamentamos que su estancia no haya sido placentera. Agradecemos sus comentarios ya que estos nos ayudan a mejorar y le aseguramos que trabajaremos en todo para que esta situación no se repita en un futuro, reiteramos nuestras disculpas y estamos a sus ordenes.

10/10 Excellent

Jose J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one thing, it take to long to get hot water, is a waste of water in order to get hot water in the shower.
Stayed 1 night in Aug 2022

2/10 Terrible

Jorge Antonio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La entrada no es visible, no hay señalamientos, no hay iluminación, no hay personal recibiendo a los huéspedes. Los interiores están pobremente señalizados y prácticamente no hay luz en los pasillos. El baño está en malas condiciones. Las toallas están viejas, rotas y percudidas. No había agua caliente ni por la noche ni por la mañana. Muy mala experiencia en este hotel. En la zona hay por lo menos otros 5 ó 6 hoteles de precio similar, que con seguridad probaría antes de regresar a este establecimiento.
Stayed 1 night in Apr 2022

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dark at night
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, not crowded, pool open, free parking
Rooms have air conditioning. Pool is open, relatively clean, ~4 feet at the deepest. Entrance a little difficult to find easily missed. Quiet, not crowded. A good stay.
Stayed 2 nights in May 2021
Response from SALES on Jun 14, 2021
Dear guest, we appreciate your comments which are very valuable to us, we hope to see you again in this home !!!

6/10 Okay

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Ventas on Jan 26, 2021
Estimado Carlos, nis hubiera ayudado mucho el saber el motivo de la calificación , ya que eso nos da la oportunidad de identificar áreas de mejora y poder hacer los cambios necesarios para asegurar que su estancía sea placentera !! nos reiteramos a sus órdenes , y esperamos poder verlo pronto nuevamente por esta su casa !! RADISSON CONVENTION CENTER TOLUCA

8/10 Good

Diego

Business traveler
Liked: Cleanliness, staff & service, room comfort
It was a good rate and the room was clean. Fast check in and out experience. The pool and games area were superb but the gym was in really poor shape. The restaurant lacked food options.
Stayed 4 nights in Oct 2020
Response from Radisson Hotel & Convention Center Toluca on Oct 14, 2020
Good afternoon Mr. Diego, We appreciate your comments, we are pleased that your stay was pleasant. We will work in the areas of opportunity that you mention so we can provide an excellent service on your next visit. :)

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
The hotel is under remodeling and it wasn't advertised when I reserve. Noisy, and the swimming pool was not available for a couple of days
Stayed 8 nights in Dec 2019

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Alejandro Jiménez, Gerente de Servicio a Huésped on Dec 26, 2019
Estimado huésped, Muchas Gracias por el tiempo que dedico para hacernos llegar su comentario, esperamos verlos pronto en esta su casa nuevamente, será un placer recibirle nuevamente. Saludos Cordiales Alejandro Jiménez Ruiz Gerente de Servicio a Huésped

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2019
Response from Alejandro Jiménez, Gerente de Servicio a Huésped on Dec 13, 2019
Estimado Huesped, Gracias por el tiempo que dedico para hacernos llegar su comentario que nos ayuda a seguir mejorando en el día a día, de antemano le ofrecemos disculpas en el servicio y/o calidad de instalaciones estaremos trabajando en para que nuestro hotel este remodelado en su totalidad lo antes posible. Por permitanos continuar siendo los anfitriones de sus estancias en la ciudad de Toluca. Saludos Cordiales

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
The propriety was under construction , missing coffee maker or iron
Stayed 1 night in Dec 2019
Response from Alejandro Jiménez, Gerente de Servicio a Huésped on Dec 13, 2019
Estimado Huésped, De antemano le ofrecemos una disculpa por las incomodidades que tenemos por la remodelación, estamos trabajando arduamente para terminar lo antes posible y poder ofrecerle más y mejores servicios. Por favor permitanos continuar siendo los anfitriones de sus visitas a la ciudad de Toluca

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clan, quiet place, easy access and everything was close by
Stayed 3 nights in Sep 2019
Response from Alejandro Jimenez / Guest Service manager on Oct 10, 2019
Dear guest, Thanks for your comments, we hope to see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Alejandro Jiménez /Gerente de Servicio a Hsp on Oct 11, 2019
Estimado Huésped, Nos da gusto saber que disfruto de su pasada estancia en esta su casa, a nombre de los asociados le agradecemos por el tiempo que dedico para hacernos llegar su comentario. Por favor reciba un cordial saludo y la invitación a regresar muy pronto a esta su casa. Alejandro Jiménez Gerente de Servicio a Huésped

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Alejandro Jimenez, GSH on Sep 9, 2019
Estimado Huésped, Nos da gusto saber que disfruto de su pasada estancia en esta su casa Hotel Radisson del Rey Toluca, a nombre del equipo de trabajo le damos las gracias por el tiempo que dedico para hacernos llegar su comentario. Saludos cordiales Alejandro Jiménez Ruiz Gerente de Servicio a huésped

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The personnel were very helpful and the room was spacious and clean.
Stayed 5 nights in Jul 2019
Response from Alejandro Jiménez, GSH on Jul 23, 2019
Dear guest, Thank you for your comment, it helps us a lot to improve. We hope to see you soon, it will be a pleasure to assist you again. Best regards Alejando Jiménez Gerente de Servicio a Huésped

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from Gustavo Cabrera, Gerente General on Jun 21, 2019
Estimado Huésped, Muchas gracias por el tiempo que dedico para hacernos llegar su comentario, el equipo de trabajo le invita a regresar muy pronto a esta su casa Hotel Radisson del Rey Toluca. Gustavo Cabrera Gerente general

8/10 Good

Arturo J

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable option w/ beautiful surrounding area!
The hotel grounds are beautiful with indoor manicured gardens, sculptures and beautiful decors and space. My room was an executive suit and was ok, but could take an update. Overall was clean, practical and comfortable.
Stayed 1 night in Dec 2018
Response from Yosahandy Urquidi. Supervisora de Recepción. on Dec 15, 2018
Estimado Arturo, Agradecemos su visita, nos da mucho gusto que el hotel haya sido de su completo agrado. Esperamos su regreso muy pronto para seguirle atendiendo como se merece. Felices fiestas!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel personnel is very nice and responsive. The on site restaurant staff are very polite. The food is good.
Stayed 5 nights in Aug 2018
Response from Yosahandy Urquidi. Supervisora de Recepción. on Aug 27, 2018
We are pleased to know that you enjoyed your stay with us, it is a pleasure to serve you. We appreciate your visit, waiting for you to return soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, pretty comfortable. There is a Hacienda feel to this place. The staff were all very helpful and friendly. The front desk even helped us to find a reputable Taxi driver for our trip back to the Mexico City airport.
Stayed 4 nights in Jul 2018
Response from Yosahandy Urquidi. Front desk Supervisor. on Aug 15, 2018
We are pleased to know that you enjoyed your stay with us, it is a pleasure to serve you. We appreciate your visit, waiting for you to return soon.

10/10 Excellent

Mayra, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Yosahandy Urquidi. Supervisora de Recepción. on Dec 11, 2018
Agradecemos su estadía con nosotros. Esperamos que vuelva pronto.

8/10 Good

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GLD
Response from Yosahandy Urquidi. Supervisora de Recepción. on Apr 13, 2018
Agradecemos su visita, esperamos que regrese pronto.

10/10 Excellent

Karl, Ottawa, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel in Toluca
We chose this hotel for an overnight stay because of its good reputation and the fact that it is just a short taxi ride away from the bus station. When we arrived the hotel, we found it was even nicer than expected. It is a well maintained property and the rooms are spacious and very clean. We had dinner at their onsite restaurant and found the food to be well prepared and tasty. (We chose Mexican specialties.). The service in both the restaurant and bar, and also at the front desk, was friendly and very professional. I would not hesitate to recommend this hotel.
Stayed 1 night in Feb 2018
Response from Yosahandy Urquidi. Front desk Supervisor. on Feb 22, 2018
Mr. Karl, We are glad to know that you enjoy your stay with us, that the facilities and the service provided have been pleasant to you. We hope you return to this your house very soon, to continue serving you with the quality you deserve.

10/10 Excellent

Saul Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel staff was very friendly and service orienyed
Stayed 8 nights in Dec 2017
Response from Yosahandy Urquidi. Front desk Supervisor. on Jan 7, 2018
Mr. Saul, We appreciate your comments. We also appreciate that you have chosen for your stay, expecting you to return very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance. Friendly staff and memorable place.
Stayed 1 night in Dec 2017
Response from Yosahandy Urquidi. Front desk Supervisor. on Dec 10, 2017
Good afternoon, We appreciate your comments, it is a pleasure to have been your hosts, we hope you will return to your second home soon.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The rooms air conditioning did not work correctly AND the hotel is extremely humid and warm as there is not enough ventilation. The rooms are modern and clean but most of the hotel feels like a sauna because it is poorly ventilated.
Stayed 2 nights in Aug 2017
We regret the inconvenience, we will consider your comment to work on it and improve our quality. We invite you to return with us to provide you a better service. Yosahandy Urquidi Front desk

8/10 Good

GABRIEL, MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONFORTABLE BEDS AND PILLOWS
ITS A NICE HOTEL, AND YOU CAN REST VERY WELL AFTER A WORKING DAY.

6/10 Okay

Gina, Chicago, Illinois

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great located hotel.
The hotel is under construction work, very dusty, the pool area smells bad, at night one window was making a lot of noise making impossible sleep.

10/10 Excellent

CARIS, HOUSTON , TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and very clean rooms
The Hotel is close by every interest place in Toluca 5 min driving from down town and 5 min driving from Galerias Metepec
Response from Radisson del Rey Toluca on Sep 25, 2016
Hi dear Caris, Im so grateful for your comments, it is a pleasure know than we fulfill expectations, we will wait your next arrival, here at your home. Best regrads. Miguel Gutierrez / Supervisor de Recepcion.

8/10 Good

Sylvia, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing hotel conveniently located.
Staff was always very attentive. Beautiful hotel with lovely gardens, excellent cafe and restaurant and wonderful service. Enjoyed the hotel amenities, especially the pool and gym. Highly recommend this hotel.
Response from Radisson del Rey Toluca on Sep 25, 2016
Hi dear Sylvia, It is a pleasure for me read your words, i want to let you know than I am going to extend this text to all my colleagues, for everyday provide a fantastic service. Thanks so much for your visit, and we will waiting you again! Best Regards

8/10 Good

Leonardo, Toronto, Ontario

Liked: Cleanliness, property conditions & facilities, room comfort
very good it is located in a good place
the customer service was not good the person who attended me was not friendly

8/10 Good

Chris, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to the galleria
Pretty good all around, they should fix the bullet holes in the outside windows. Pretty centralized location to main roads and the galleria.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and convenient location
Stayed here with my family and two toddlers, was a great stay, delicious breakfast and beautiful hotel grounds. I wish we'd had had time to use the swimming pool.

6/10 Okay

Mauricio, Windsor, ON

Disliked: Cleanliness, property conditions & facilities
Fair price with great breakfast
The hotel needs renovation. Bathroom doesn't look clean, the walls need paint. I had issues to open the main door lock with the card key, and the staff didn't attempt to repair it. The room doesn't have good noise isolatation, so it is hard to get rest in there (music from the bar stopped passed 11:00PM). The breakfast buffet was excellent. The staff is very friendly.

4/10 Poor

Dennis, Midway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It needs improvement
The hotel was cold and dingy. It needs improvement.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

10/10 Excellent

Andres, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
The best part is the breakfast!!

8/10 Good

Tom, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Toluca
Toluca does have a "Historical Center" - which is the area of a Mexican city that interests me. However, the hotels are mostly some distance from it.

10/10 Excellent

David M, San Diego

Liked: Cleanliness
Disliked: Staff & service
cold shower, colder reception, but good hot breakfast
The staff was not friendly. They were obviously not happy to see me arrive at the property on a bicycle. The only thing they could say to welcome me was that bicycles are not allowed in the rooms. The bike is actually a pretty expensive and after a discussion with the manager, they reluctantly allowed me to take it in. I've been traveling all through Mexico on the bike. No other places I stayed at had an issue with me putting the bike in the room. The rooms at this Hotel were nicer than average but nothing special to give justification against bicyclist. The other thing was the shower. There were 4 knobs and not one of them supplied hot water. After fussing with it for 30 minutes I settled for a tolerably cold and abbreviated shower. On a positive note, the breakfast buffet included with the room was very nice. They served several hot dishes, fruit juices and eggs cooked to order. But they were not fully set up until a half hour after they opened. Anyone needing to get an early start (before 8am) should probably skip the breakfast. Also, the wifi in the room worked very well. In summary though, I almost certainly would seek out a different hotel for my next visit to Toluca.

6/10 Okay

Cesar

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Marcos

Stayed 1 night in Feb 2024

10/10 Excellent

Lilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito hotel , limpio , tranquilo y el desayuno excelente 👌
Stayed 2 nights in Jan 2024

10/10 Excellent

Svetlana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mauricio

Traveled with partner
Liked: Amenities
Felicidades
Stayed 1 night in Jan 2024

8/10 Good

Cristina

Stayed 1 night in Dec 2023

10/10 Excellent

Grizzu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023