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Reviews of Holiday Inn Express Hotel & Suites Toluca Zona Aeropuerto, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel & Suites Toluca Zona Aeropuerto, an IHG Hotel
Blvd Miguel Aleman, Esquina Con Paseo Tollocan, Toluca, MEX

Reviews

8.6

Excellent

Rating 10 - Excellent. 252 out of 501 reviews" "
Rating 8 - Good. 167 out of 501 reviews" "
Rating 6 - Okay. 50 out of 501 reviews" "
Rating 4 - Poor. 17 out of 501 reviews" "
Rating 2 - Terrible. 15 out of 501 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
The hotel room was spacious, clean and comfortable. The staff was always very friendly and helpful. It is located next to a shopping center with restaurants, coffee shops, supermarket and movie theaters. I would stay again in the hotel.
Stayed 5 nights in Dec 2023
Response from Andrey Hernández Castañeda on Jan 22, 2024
Dear guest, we greatly appreciate and value the time you took to leave us your comments, we hope to see you soon at this your home Hotel Holiday Inn Express & Suites Toluca. Regards!!

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great area, next to several restaurants, was there only 1 night, needed hotel close to airport
Stayed 1 night in Jan 2024
Response from Andrey Hernández Castañeda on Jan 22, 2024
Dear guest, we greatly appreciate and value the time you took to leave us your comments, we hope to see you soon at this your home Hotel Holiday Inn Express & Suites Toluca. Regards!!!

10/10 Excellent

SERGIO, fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Andrey Hernández Castañeda on Dec 26, 2023
Estimado Sergio, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

4/10 Poor

JORGE

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andrey Hernández Castañeda on Dec 8, 2023
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

8/10 Good

Domingo

Stayed 1 night in Nov 2023
Response from Andrey Hernández Castañeda on Nov 13, 2023
Estimado Domingo, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Alejandro

Stayed 2 nights in Sep 2023
Response from Andrey Hernández Castañeda on Sep 25, 2023
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

6/10 Okay

Ignacio

Traveled with group
Liked: Property conditions & facilities
Lugar viejo, centrico, y no servia el A/C
Stayed 1 night in Aug 2023
Response from Andrey Hernández Castañeda on Sep 4, 2023
Estimado Ignacio, agradecemos el tiempo que se tomó para darnos sus comentarios, se dio retroalimentación al personal de ama de llaves y mantenimiento en conjunto sobre lo ocurrido para dar el seguimiento adecuado, así como la retroalimentación del cuidado exhaustivo en las habitaciones, evitando las molestias ocasionadas, esperamos nos dé la oportunidad de atenderla nuevamente en un futuro en esta su casa Hotel Holiday Inn Express & Suites Toluca. ¡¡Saludos cordiales!!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Andrey Hernández Castañeda on Sep 4, 2023
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

2/10 Terrible

KETUM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Andrey Hernández Castañeda on Jul 5, 2023
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and nice staff
Stayed 1 night in Jun 2023
Response from Andrey Hernández Castañeda on Jun 22, 2023
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

8/10 Good

Juan

Stayed 1 night in Jun 2023
Response from Andrey Hernández Castañeda on Jun 20, 2023
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

8/10 Good

Susana

Business traveler, Traveled with family
Liked: Property conditions & facilities
There’s no ventilation, no way to get fresh air except air conditioning, there’s black mold around window frames. Toilet not very clean upon my arrival, there was a black ring around toilet and sign of not being clean throughly.
Stayed 1 night in May 2023
Response from Andrey Hernández Castañeda on May 27, 2023
Estimada Susana, agradecemos el tiempo que se tomó para darnos sus comentarios, se dio retroalimentación al personal de ama de llaves y mantenimiento en conjunto sobre lo ocurrido para dar el seguimiento adecuado, así como la retroalimentación del cuidado exhaustivo en las habitaciones, evitando las molestias ocasionadas, esperamos nos dé la oportunidad de atenderla nuevamente en un futuro en esta su casa Hotel Holiday Inn Express & Suites Toluca. ¡¡Saludos cordiales

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Andrey Hernández Castañeda on May 11, 2023
Estimada Yesenia, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

8/10 Good

GABRIEL IGOR HERNANDEZ

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
el hotel esta a un costa de una plaza comercial, sobre una avenida muy transitada, fue muy facil llegar. Hubo dos detalles que no me gustaron, cuando hice el checkin tuve que esperar alrededor de 15 minutos porque no habia nadie, la señorita se disculpo pero comento que estaba sola y tuvo que atender un requerimiento de otro cliente. la segunda, es que bajamos a desayunar a las 9.40am, y ya no habia fruta y ya estaban empezando a recoger el desayuno, comimos lo poco que sobraba, me toco ver varios clientes que llegaron a las 9.55-10.05am y ya habian recogido todo, se fueron sin desayunar. En otros hoteles de la misma cadena no habia visto esto, generalmente tiene comida suficiente para todos los que llegan a las 10am que se supone es cuando cierran el desayuno.
Stayed 1 night in Apr 2023
Response from Andrey Hernández Castañeda on May 3, 2023
Estimado Gabriel, lamentamos mucho los inconvenientes por los que paso, se dio retroalimentación al personal de recepción y personal de cocina sobre lo ocurrido para dar el seguimiento adecuado y evitar las molestias que le ocasionamos le ofrecemos una sincera disculpa y esperamos nos brinde una nueva oportunidad para atenderla como se merece, todo el staff ya está informado sobre los puntos que nos comentó, esto con el fin de mejorar nuestras áreas de oportunidad y evitar a futuro este tipo de detalles con nuestros huéspedes. Que tenga una excelente tarde.

10/10 Excellent

Roberto Alfonso

Stayed 2 nights in Mar 2023
Response from Andrey Hernández Castañeda on Mar 25, 2023
Estimado Roberto, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Víctor

Stayed 3 nights in Mar 2023
Response from Andrey Hernández Castañeda on Mar 23, 2023
Estimado Victor, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Old hotel with smelly carpets in the hallways. Breakfast is very bad. People in the front desk is average. Room was not too bad but air conditioning was broken. They kindly changed my room.
Stayed 3 nights in Dec 2022
Response from Andrey Hernández Castañeda on Dec 22, 2022
Dear guest, we appreciate the time you took to give us your comments, feedback was given to the maintenance staff and housekeeper about what happened to give the proper follow-up and avoid the inconvenience we caused you, we hope to have you again in this your home Hotel Holiday Inn Express & Suites Toluca. Best regards!!!

10/10 Excellent

Carolina Tenorio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene la ventana que está en Plaza Sendero, así que tienes todo lo necesario cercs
Stayed 4 nights in Dec 2022
Response from Andrey Hernández Castañeda on Dec 12, 2022
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in and check out
It was cool, fast check in and check out.
Stayed 1 night in Oct 2022
Response from Andrey Hernández Castañeda on Nov 1, 2022
Dear guest, we greatly appreciate and value the time you took to leave us your comments, we look forward to seeing you soon at your home Hotel Holiday Inn Express & Suites Toluca. Regards!!!

8/10 Good

Jonathan

Stayed 2 nights in Aug 2022
Response from Andrey Hernández Castañeda on Aug 31, 2022
Estimado Jonathan, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

6/10 Okay

Juan, Pompano Beach

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Employees are not professionals
Stayed 4 nights in Mar 2022
Response from Andrey Hernández Castañeda on Mar 16, 2022
Estimado Juan, lamentamos mucho los inconvenientes por los que paso, se dio retroalimentación al staff del hotel, para dar el seguimiento adecuado y evitar las molestias que le ocasionamos le ofrecemos una sincera disculpa y esperamos nos brinde una nueva oportunidad para atenderlo como se merece, esto con el fin de mejorar nuestras áreas de oportunidad y evitar a futuro detalles con nuestros huéspedes. Que tenga una excelente día. Saludos

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay
Stayed 1 night in Dec 2021
Response from Andrey Hernández Castañeda on Dec 26, 2021
Estimada Gabriela, Agradecemos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable and clean
Stayed 2 nights in Aug 2021
Response from Andrey Hernández Castañeda on Aug 31, 2021
Estimado Leonardo, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy conveniente y comodo
Stayed 1 night in Feb 2021
Response from Andrey Hernández Castañeda on Mar 11, 2021
Estimado Sr. Carlos, agradecemos mucho sus apreciables comentarios y el tiempo que tomo para responderlos, lo esperamos nuevamente en esta su casa Hotel Holiday Inn Express & Suites Toluca Zona Aeropuerto. Saludos!!!

10/10 Excellent

Edgar

Stayed 3 nights in Dec 2020
Response from Andrey Hernández Castañeda on Jan 27, 2021
Estimado Edgar, agradecemos mucho tus comentarios y el tiempo que tomaste para contestarnos, te esperamos nuevamente en esta tu casa Hotel Holiday Inn Express & Suites Toluca. Saludos!!!

10/10 Excellent

Jennie, new jersey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything and everyone making you happy and enjoy the stay in the hotel thanks to Expedia for getting hoteles like this nice and clean
Stayed 6 nights in Jun 2020
Response from Andrey Hernández Castañeda on Nov 12, 2020
Dear Guest, we appreciate the time you took to give us your opinion and that our hotel has fulfilled your expectations in a warm and pleasant environment, we are waiting for you soon in this your home Hotel Holiday Inn Express & Suites Toluca Airport Area.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2020
Response from Andrey Hernández Castañeda on Nov 12, 2020
Estimado Huésped, agradecemos el tiempo que se tomo para darnos su opinión, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca Zona Aeropuerto.

8/10 Good

NEFTALI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno tirabdole a lo regular
Bueno tirandole a lo regular. El desayuno no es bueno, no tiene sabor
Stayed 1 night in Apr 2020
Response from Andrey Hernández Castañeda on Nov 12, 2020
Estimado Neftali, agradecemos sus apreciables comentarios y el tiempo que se temo para el envío de los mismos, en cuanto al detalle que nos comenta, se le dio el seguimiento adecuado con nuestro personal de cocina, que se encargara de atender y mejorar la calidad en el sabor de los alimentos, esperamos que su próxima estancia con nosotros sea de lo más cómoda y placentera, lo esperamos muy pronto. Saludos.

10/10 Excellent

Yuriy, San Francisco, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, good location, fast internet. Breakfast is so-so
Stayed 3 nights in Mar 2020
Response from Andrey Hernández Castañeda on Nov 12, 2020
Dear Guest, we appreciate the time you took to give us your opinion, we look forward to seeing you soon at this your home Hotel Holiday Inn Express & Suites Toluca Airport Area.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Mar 2020
Response from Andrey Hernández Castañeda on Nov 12, 2020
Estimado Huésped, agradecemos el tiempo que se tomo para darnos su opinión, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca Zona Aeropuerto.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Andrey Hernández Castañeda on Feb 18, 2020
Estimado Huésped, agradecemos el tiempo que se tomo para darnos su opinión, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca Zona Aeropuerto.

8/10 Good

Santiago

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Andrey Hernández Castañeda on Feb 4, 2020
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en el llenado de esta encuesta y darnos su calificación, lo esperamos pronto en esta su casa Hotel Holiday Inn Express & Suites Toluca Zona Aeropuerto.

2/10 Terrible

Jonathan.

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Low
There were bugs in the room. We got some rush on the skin for many days after staying at the hotel. We are very disappointed about the cleanliness. Piojos, pulgas, chinches. Deben ser más limpios y cuidadosos en el aseo y tratamiento de insectos.
Stayed 1 night in Dec 2019
Response from Andrey Hernández Castañeda on Feb 4, 2020
Dear guest, we offer a sincere apology for the inconvenience that happened to us, we really regret this situation, we strive every day to have the quality standards that the brand requires, we are aware of the situation and feedback was given to the equipment so that inconveniences like this never happen. We hope again you can give us a new opportunity to stay with us in this your home Holiday Inn Express Hotel & Suites Toluca

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Andrey Hernández Castañeda on Dec 13, 2019
Estimado Huésped, apreciamos el tiempo que se tomó para darnos sus comentarios, lo esperamos de vuelta en esta su casa Hotel Holiday Inn Express & Suites Toluca.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Andrey Hernández Castañeda on Oct 20, 2019
Estimado huésped, apreciamos y valoramos mucho el tiempo que tomo en dejarnos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Expres & Suites Toluca. Saludos!!!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Andrey Hernández Castañeda on Oct 20, 2019
Sr. Carlos, Agradecemos sus comentarios, lo esperamos pronto en esta su casa Hotel Holiday Inn Expres & Suites Toluca. Saludos!!!

8/10 Good

Gus, Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very comfortable and quiet. Es muy confortable y tranquilo.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and convienent for shopping at the Mall next door.
Stayed 3 nights in Aug 2019
Response from Andrey Hernández Castañeda on Oct 15, 2019
Dear guest, we welcome your comments and look forward to your next visit to serve you as you deserve in this house, Holiday Inn Express Hotel & Suites, we wish you an excellent afternoon. Regards.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back.
Nice place to stay for business or leisure. Good eats within walkable distance. Quiet.
Stayed 1 night in Jul 2019

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

JuanPablo

Liked: Cleanliness, staff & service, room comfort
Stay in Toluca
It was good because everything was clean, quiet and they have nice beds, the only thing the Hotel was a little outdated. Anyway, in overall my stay was good.
Stayed 2 nights in Jun 2019
Response from GGE on Jul 16, 2019
Thanks you for your comments, we are starting a remodeling in both rooms and public areas, we hope to visit us soon

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
need coffee in the lobby need refrigerator and microwave in the room.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location, but does not worth the prices
Good: Quick check in and out. Night surveillance in the parking lot. Bad: breakfast incomplete. Not enough elevators, there is not extractor in the bathroom. The curtains cannot move to close so the lights outside difficult to sleep. Coffee ☕️ service in the room hasn’t sugar or cream.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special comparing to other hotels but comfortable
Stayed 1 night in Apr 2019

8/10 Good

aaron n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel with a great bed
Stayed 1 night in Apr 2019

8/10 Good

DANIELA ITZEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Stayed 1 night in Mar 2019

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place
The hotel is conveniently located off the interstate next to a big mall
Stayed 1 night in Mar 2019

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Susana

Liked: Cleanliness, staff & service, room comfort
Good location
The hotel decor could be updated but it was very clean and service was friendly. Breakfast was good.
Stayed 11 nights in Jan 2019