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Was a Great stay besides hearing the staff complain in the morning outside our door that we put the do not disturb sign out. We felt very rushed during our stay to check out it felt. Otherwise a good hotel and location.
Jeffrey
Stayed 2 nights in Feb 2024
Response from Jacki on Mar 8, 2024
I'm very sorry that you heard my staff complain about you putting your do not disturb sign out and that you felt rushed to check out. I have talked to my staff about this and let them know it is unacceptable on their part.
Wonderful property. Close to I80 (somewhat noisy), easy location to get to, wonderful shopping and restaurant (brewery) close by. Beautiful views of the mountains from our room!
Becky
Stayed 1 night in Feb 2024
Response from Jacki on Mar 8, 2024
we are glad that you enjoyed your stay, we want to thank you for staying with us and we hope to see you again soon.
10/10 Excellent
grace
Feb 17, 2024
grace
Stayed 1 night in Feb 2024
6/10 Okay
chad
Jan 28, 2024
Liked: Property conditions & facilities
chad
Stayed 20 nights in Jan 2024
Response from Jacki on Mar 8, 2024
Chad we are sorry that your stay was not a pleasant one but we hope you give us another chance to make your next stay with us better.
8/10 Good
Phil
Jan 19, 2024
Phil
Stayed 1 night in Jan 2024
Response from Jacki on Mar 8, 2024
Phil thank you for staying with us and we hope to see you again soon.
Staff, rooms, and facilities were great. However for such a small operation and its location I believe the price was a little high.
Shawn
Stayed 1 night in Oct 2023
Response from Yvonne. on Nov 28, 2023
Hi Shawn, thanks for the feedback. We do keep our prices close to other hotels in our market. We are closer to downtown, restaurants and shopping. Thank you for staying.
This is a really nice hotel. Pleasant staff, full breakfast, and daily service for the room. We appreciate hotels that have returned to pre COVID service.
Evelyn
Stayed 2 nights in Sep 2023
8/10 Good
Lucille
Jul 30, 2023
Lucille
Stayed 3 nights in Jul 2023
10/10 Excellent
Margaret
Jul 4, 2023
Margaret
Stayed 1 night in Jul 2023
Response from Jacki on Jul 24, 2023
Margaret thank you for staying with us, we are glad you enjoyed your stay we look forward to seeing you on your next visit with us.
The staff and the property were great!! So nice so helpful and so patient with me as Hotels.com was unable to get my reservation to them. We canceled the first and she booked us directly and saved us a substantial amount.
Amanda
Stayed 1 night in Jun 2023
Response from Jacki on Jul 24, 2023
Amanda we are so glad that you enjoyed your stay, and we are so glad that we could help you with your reservation.
10/10 Excellent
Aimee
Jun 5, 2023
Aimee
Stayed 2 nights in Jun 2023
Response from Jacki on Jun 6, 2023
We just want to thank you for staying with us and we are so glad you enjoyed your stay.
Convenient for through travel; dining options nearby and close to Highway. Staff was accommodating, efficient and friendly. Breakfast was fast with ample choices.
Anthony
Stayed 1 night in Apr 2023
Response from Yvonne on Apr 18, 2023
Thanks Anthony for your positive feedback. We appreciate your review.
Awesome Carri. I am so glad you had a great stay with us! Come back and see us soon.
4/10 Poor
Verified traveler
Mar 11, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice bathroom
The hotel room seemed pretty clean. The bathroom was very nice and updated. The shower head was lovely. The rest of the hotel room was disappointing. The sofa, chair, and bed were less than comfortable.
Verified traveler
Stayed 1 night in Mar 2023
Response from Yvonne on Mar 22, 2023
I am so sorry to hear this. The good news is, we are getting remodeled! I know this doesn't help you out, but hopefully you will come back and see us again.
We stayed at this location for two nights.
We were able to get some good sleep each night.
There were a few choices of pillows to use and the mattresses were fine.
There were plenty of breakfast options, enough that if you go hungry you might just have a special diet you need to stick to.
The staff was very friendly.
Thanks!
Shaun
Response from Yvonne on Jan 12, 2023
Shaun, thanks for the great review. We truly appreciate your feed-back and we look forward to seeing you again!
6/10 Okay
Lewis
Dec 27, 2022
Liked: Cleanliness, staff & service
Key cards to room never worked properly although reset and elevator was down.
Lewis
Response from Jacki on Dec 28, 2022
Dear Mr. Lewis,I want to apologize for the experience you had with your room keys. As for the elevator issue that was out of our control and in order to fix it we had to place the elevator out of order until our tech could come and fix it again I do apologize for the issues you experienced.
Great staff. I left my personal pillow there. I called the next day and they traced it down and even washed the pillow case for me.
Jared
Response from Jacki on Dec 28, 2022
Dear Jared,we are so glad that you enjoyed your stay with us and that we were able find your pillow for you and return it to you. We look forward to seeing you on your next visit.
10/10 Excellent
Amber
Nov 30, 2022
Amber
10/10 Excellent
Dawn
Nov 28, 2022
Dawn
Stayed 2 nights in Nov 2022
Response from Jacki on Dec 28, 2022
Dawn,Thank you for staying with us and we are so glad that you enjoyed your stay with us. We look forward to seeing you on your next visit.
We had a lovely stay at this property. Welcomed by front desk staff, very clean room with nice amenities, very comfy bed, and the full breakfast was excellent. Highly recommended!
Pauline
Stayed 1 night in Oct 2022
Response from Jacki on Nov 3, 2022
Dear Pauline,We our so glad that you enjoyed your stay with us and we can't wait to see you on your next visit.
Clean, easy access, friendly staff.
Windows & doors could use a bit of attention
Dawn
Stayed 2 nights in Jun 2022
Response from Jacki Kendall on Jun 9, 2022
We want to thank you for staying at the Holiday Inn Express in Tooele, we are so glad that you enjoyed your stay and we hope to see you on your next stay with us.
The staff was nice
The hotel is near my son so convenient for me
It was run down
the fan in the bathroom didn't work
no hooks in the bathroom
the shower head was rusty
the doorlock didn't always work on the first try
Paul
Stayed 3 nights in May 2022
Response from Jacki Kendall on Jul 5, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tooele. Please know that your feedback is valuable to us, and we use feedback such as yours, to make changes so we can improve our guests experience, so thank you for letting us know about the fan and shower head in the bathroom as well as the door lock. We hope to see you on your next visit.