Efficiency, Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Econo Lodge at Wanamaker

2 out of 5
Econo Lodge at Wanamaker
1518 SW Wanamaker Road, Topeka, KS

Reviews

7.4

Good

Rating 10 - Excellent. 163 out of 610 reviews" "
Rating 8 - Good. 218 out of 610 reviews" "
Rating 6 - Okay. 109 out of 610 reviews" "
Rating 4 - Poor. 70 out of 610 reviews" "
Rating 2 - Terrible. 50 out of 610 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Disliked: Staff & service, amenities, property conditions & facilities
The bed sucked. It was like sleeping on plywood. T he bathroom sink didn't work. Had to brush my teeth in the tub
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Scott, We regret to hear that you did not find the bed comfortable and experienced issues with the bathroom sink. Your feedback is important and will be shared with our team for improvement. Thank you for bringing this to our attention.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service
Close to several food options.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Justin,We're glad to hear you found our hotel conveniently located near dining choices. Your feedback is appreciated and we hope to welcome you back for another enjoyable stay.

4/10 Poor

Albert

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything is old and falling apart. Water faucets didn't work (no hot water from bathroom sink), shower and sink handles loose, shower head and pipe pulled out of the wall when trying to adjust.
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Albert, We appreciate you taking the time to provide feedback regarding your recent stay. We apologize for any inconvenience you experienced during your visit. We encourage guests to report any issues to our staff during their stay so that we can address them promptly. We will investigate the maintenance concerns you mentioned to ensure they are promptly resolved. Thank you for bringing this to our attention.

4/10 Poor

Christina

Disliked: Property conditions & facilities, room comfort
Not great
First room had no hot water. Phone to call the front desk had to be held a certain way to hear. Got set up with a different room. Second room, fridge was broken, tv did not work, but did have hot water 🙄, missing shower liner. Cleanliness overall was not great. Would love to have brought all these issues to someone’s attention at check out but stood at the desk for 5 mins and no one showed up
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Christina, Thank you for sharing your recent experience with us. We apologize for the inconveniences you encountered during your stay. We appreciate you bringing these issues to our attention, and we apologize for any lapses in maintenance and cleanliness. Your feedback will be shared with the appropriate teams to ensure improvements are made. We're sorry to hear about your wait at the front desk; please know that we'll address this with our staff to enhance our service. We hope to have another opportunity to better serve you in the future.

8/10 Good

Donnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Donnie,Thank you for taking the time to share your feedback. We value your rating as a guest. We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Greg,Thank you for your exceptional rating! We appreciate your positive feedback and are delighted to know that you had a wonderful stay with us. We strive to consistently exceed our guests' expectations and your kind words serve as a great encouragement for our team. We look forward to welcoming you back in the future for another outstanding experience.

4/10 Poor

Kent

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nothing special. TV wasn’t working! Continental breakfast was very limited.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Kent,Thank you for your feedback. We apologize for any inconvenience you experienced with the TV during your stay. We appreciate your input regarding our continental breakfast and will take it into consideration for future improvements. We strive to provide a satisfactory experience for all our guests and will continue to work towards that goal.

4/10 Poor

Valerie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we opened the door it smelt like dirty feet. The whole room was dirty and half ass cleaned. We had to ask them to clean the bathroom as it was visibly dirty & the house keeper apologized and said they have a new lady who is sick so she doesn’t clean well. Umm ok then why keep her?? Be sure to bring your own conditioner as they only supply one tiny shampoo. This is a Motel 6 quality hotel but your paying double.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Valerie,We apologize for the cleanliness issues you experienced during your stay. We appreciate your feedback and have addressed these concerns with our housekeeping team to ensure this doesn't happen again. We strive to provide a comfortable stay and we value your input.

8/10 Good

Landa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at the Econolodge for 5 days and my experience was beyond awesome. The people at the front desk were professional and willing to do what was needed to make my stay great.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Landa,Thank you for your kind words! We're thrilled to hear that you had an awesome stay at Econolodge. Our friendly front desk staff is always here to make your experience memorable. We hope to welcome you back soon!

8/10 Good

Danyelle

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel was affordable and the bed was comfy, but the shower was kinda gross and the breakfast was really lacking.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Danyelle, Thank you for your feedback. We apologize for any inconvenience caused by the shower and breakfast. Your comments have been forwarded to the respective departments for further improvement.

4/10 Poor

Eileen

Traveled with partner
It needs to be cleaned better and updates would be good. Moldy shower curtain, corners in bathroom were not well cleaned. Sink needed to be thoroughly scrubbed.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Eileen, We apologize for the cleanliness issues you experienced during your stay. Our housekeeping team has been notified and will take immediate action to rectify these issues. Thank you for bringing this to our attention.

2/10 Terrible

Indalecio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Breakfast was really bad
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Indalecio, We apologize for the inconvenience caused by our breakfast. Your feedback will be shared with our team for improvement.

2/10 Terrible

Dan

Stayed 1 night in Sep 2023
Response from Manager on Oct 21, 2023
Hello Dan,We apologize for any inconvenience you experienced during your stay. Please provide details so we can address your concerns and work to improve your next visit.

8/10 Good

Keenan

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Keenan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Charles F

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Charles F,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

William

Liked: Staff & service
Pool and spa closed
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello William,It means so much to have earned your business. We appreciate the feedback regarding our pool. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hi Phillip,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget friendly place to stay
It’s a great budget friendly place with good amenities. Great staff. And the owner is really good and friendly. However, breakfast is not good. I stayed here for a week and did not have any issues. They were accommodating for my accessibility needs as well.
Stayed 7 nights in Aug 2023
Response from Manager on Sep 2, 2023
Dear Guest,Thank you for your valuable opinion regarding our staff and breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Gary,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Jack

Stayed 1 night in Jun 2023
Response from Manager on Sep 9, 2023
Hello Jack,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

BRUCE

Stayed 2 nights in Aug 2023
Response from Manager on Sep 19, 2023
Hello BRUCE, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Lloyd

Liked: Cleanliness
Disliked: Property conditions & facilities
Rough outside, needs updating to up the first impression. Clean inside. It is a 2 star motel.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Lloyd, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hello Catherine,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Ieasha

Liked: Staff & service
Disliked: Cleanliness, room comfort
It’s ok
Bathroom shower curtain had mold n carpets could use a good cleaning
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Ieasha, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Agata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited Breakfast
The facility should work on the breakfast menu or don't list "free breakfast" at all. I do my reservation based on the location and a free breakfast. Here the breakfast is very limited.
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hi Agata,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small /limited. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

4/10 Poor

Ann, leawood

Disliked: Cleanliness, staff & service
Np
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Ann,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Please do consider us again on your next visit to the area.

8/10 Good

MARK

Liked: Staff & service, property conditions & facilities
Outside sign not laminated. Difficult to find hotel after dark. Poor parking lot lighting.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hi Mark,Thank you for taking the time Your feedback. Apologies that you were having a hard time with our hotel's location. We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Good

Donald, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice for what it is. It was kind of a pain to get into due to some road construction around it made for an interesting evening after being on the road. I would stay here again.
Stayed 1 night in Jun 2023
Response from Manager on Jul 27, 2023
Hi Donald,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

6/10 Okay

Tara

Business traveler
Liked: Cleanliness
The place was clean, decent price. The breakfast was a poor offering - when I went down for breakfast, four muffins, bread but no butter or jam, no 1/2 and 1/2 - no syrup for the waffles. Again, the place was clean, and a decent price.
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Tara,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast as well as our price. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Arlen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Arlen,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Laura

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Alot to be desired
The bed was comfortable. The headboard fell off the wall in the middle of the night. Room could have been alot cleaner. The breakfast was very minimal as well as the coffee. Swimming pool was closed for some reason. The halls in hotel stunk!
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hi Laura,Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

6/10 Okay

Debra

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on Jul 10, 2023
Hello Debra,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Candace

Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Candace,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Bret

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as advertised
A smoke-free hotel and smoke-free room SHOULD NOT wreak of cigarettes. Beds were uncomfortable. Breakfast was wiped out an hour into service times. Only positive was they allowed dogs for a fee. I’m afraid I would not recommend this stop for anyone.
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Bret,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast as well as our service. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

CJ

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Manager on Jul 5, 2023
Hello CJ,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Mark, My Washington

Stayed 1 night in Jun 2023
Response from Manager on Jul 11, 2023
Hello Mark,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Jayson

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
We loved it because this hotel does not allow pets. My wife and my kids are allergic to pet hair or their smell. Thank you for that policy.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 20, 2023
Hello Jayson, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

E Dianne

Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hello E Dianne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Adam,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 9, 2023
Hello Sara,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Lynn

Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello Lynn,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your best choice.
Arrived for check-in in the evening. Per the hotels.com site, the room we chose was the last one available at this motel. Desk clerk was perfunctory - stressing the things we couldn't do rather than welcoming us to the facility and saying "thank you" for choosing them. Gave us our keys and returned to his seat. Our room was on the second floor. In his full view, we, a 70 year old woman and a 100 lb 50 year old female came in to go to our room. It was then that we were told there was no elevator. No offer from either employee to help us get our bags upstairs. Finally, two young men who'd just checked in with their families helped us wrangle our bags upstairs. Bathroom was dirty, sheets were threadbare, bedcover was stained. If it weren't so late and we weren't so exhausted, we would've left. There was some mystery chunk of brown ice in the refrigerator freezer compartment. We do NOT recommend.
Stayed 1 night in May 2023
Response from Manager on Jun 7, 2023
Hello Susan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Cathy

Traveled with family
Disliked: Staff & service
The road to the property was horrible! Had to wind your way around huge holes in pavement.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Cathy, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Debra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old can be good but this was a disaster
The young person at the counter was very kind and tried to do the best with what he had. When we got to the room, there was water all over the bathroom flloor and there were not enough towels. There was urine at the base of the toilet. The room was clean but had a musty smell like your grandmas house (maybe not yours). In the morning you can forget about eating breakfast because there was not much to pick from. There was some bread, muffins and a waffel maker and the juice was extremely watered down. With all the different choices of hotels in the area, I would not choose this place again.
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello Debra, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 Poor

Victoria

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
I was in room 129 for 3 nights checked out hoping to be able to head home. But unfortunately things didnt go accordingly to plan and I had to check back in with a new reservation. We ended up with the same room. I paid an extra fee to have my 2 dogs... yet the room wasnt even swept. The pillows still had dog hair on them.....the dead spider in the corner of the room was STILL there. If I would have just checked in that day theres no chance i would be staying in the room until it was actually cleaned. This is disgusting. Staff all seemed very friendly though!
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello Victoria, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Geri

Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Geri,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service
Hotel is dated and breakfast left a lot to be desired.
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Timothy,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Anne

Liked: Cleanliness
Internet connection required constant re-signing in. Very frustrating Minimal breakfast selection Light on only one side of queen bed meant only one person could read a book.
Stayed 2 nights in May 2023
Response from Manager on May 12, 2023
Hi Anne,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small, lighting and that you experienced wifi connectivity issue. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

4/10 Poor

Ashleigh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Ashleigh,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.