Exterior

Reviews of Baymont by Wyndham Topeka

2.5 out of 5
Baymont by Wyndham Topeka
1401 Sw Ashworth Pl, Topeka, KS

Reviews

7.0

Good

Rating 10 - Excellent. 214 out of 950 reviews" "
Rating 8 - Good. 294 out of 950 reviews" "
Rating 6 - Okay. 223 out of 950 reviews" "
Rating 4 - Poor. 119 out of 950 reviews" "
Rating 2 - Terrible. 100 out of 950 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Aaron,We are sad to see this 1-star rating. Our team never wants our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Angelina, Topeka

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Angelina,Thank you for staying with us. Guest satisfaction is our number one objective so we appreciate the input regarding our cleanroom. We hope to see you again to deliver you a better experience.

2/10 Terrible

stacy

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mice droppings in the shower, dirty towels, toilet didn’t flush and I got bit by a spider. Worst stay ever.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Stacy,We sincerely apologize for the unacceptable experience you had during your stay. Your comfort and safety are our top priorities, and we deeply regret that we fell short of meeting your expectations. We take issues like cleanliness and maintenance very seriously, and we will address them immediately to prevent any recurrence. Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We truly appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I liked outside access to my r
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Joseph,We're glad to hear that you enjoyed the convenience of having outside access to your room! Providing easy access for our guests is one of our priorities. Thank you for your feedback, and we hope to welcome you back for another comfortable stay in the future!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Everything especially the manager
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 10, 2024
Hi Steve,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 3, 2024
Hi Thomas,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 3, 2024
Hi Michael,We're pleased to hear that you found everything clean during your stay. Maintaining cleanliness is a top priority for us, and we're glad we met your expectations in this regard. Thank you for choosing our hotel, and we hope to welcome you back again soon!

6/10 Okay

Chuck

Traveled with family
Liked: Cleanliness, staff & service, amenities
No hot water. Heater blew cold air. Food was cold.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 24, 2024
Hi Chuck,Thanks for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.

4/10 Poor

Deb

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 24, 2024
Hi Deb,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

6/10 Okay

Jean

Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Jean,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodatng staff
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 4, 2024
Hi Jason,We're glad to hear that you found our staff accommodating. Your comfort and satisfaction are our priorities, and we appreciate your positive feedback. We look forward to serving you again during your future visits. Thank you!

4/10 Poor

Craig

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in the past but this place has fallen off a cliff. Gtounds and lobby were unkempt Deal breaker was the heater/ac unit was creating noise that measured greater than 73Db Cant work with that and staff wouldnt/couldnt work with me.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Hi Craig,We value your loyalty and apologize for the recent issues you encountered. Our team is actively addressing concerns with the grounds and lobby for a better atmosphere. We regret the disruption from the noisy heater/AC unit and acknowledge our staff's need for improvement in resolving such issues promptly. Your feedback is crucial, and we are dedicated to making necessary improvements to enhance your future stays. Thank you for bringing this to our attention.

6/10 Okay

Erik

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great service at the front desk. Had 4 rooms and 1 was fine 2 were ok 4th was disgusting went and booked another hotel. Smelled like smoke sheets werent clean. Toilet leaked. Smoke alarm batterys dead.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Hi Erik,Appreciate your positive feedback on our front desk service. However, we sincerely apologize for the subpar experience in some of the rooms. This falls below our standards, and we are addressing the cleanliness and maintenance issues immediately. Your comfort is important, and we regret any inconvenience caused. We value your insights and hope to have the opportunity to provide a more satisfactory experience in the future.

8/10 Good

Jason

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Hi Jason,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

4/10 Poor

Corey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Oct 27, 2023
Hi Corey,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

4/10 Poor

Marvin

Disliked: Staff & service, property conditions & facilities
It was close to the highway which was convenient. The rooms door didn’t close at the bottom & the tv had to be reset twice by the staff to work. The first night there was a couple of drunks fighting noisily in the parking lot at 2:30am . All told the stay at the hotel was not a good experience.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Hi Marvin,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Our team takes your concerns seriously and will address the room door issue and TV reset problems promptly. We also apologize for the disruptive incident in the parking lot and will work to prevent such occurrences in the future. Your comfort is important to us, and we hope to have the opportunity to provide you with a better experience on your next visit. Thank you for sharing your thoughts with us.

4/10 Poor

Kenneth

Disliked: Cleanliness, property conditions & facilities
The water pressure in the sink and shower was very low. No hot water. No chair to sit down at desk. No coffee maker in room as advertised. Coffee at breakfast very weak and cold. Entry door would not close properly. Toilet would not flush properly. All towels were damp. Old food in refrigerator. No luggage rack.. Suit cases had to be put on the floor. No hair dryer. Swimming pool was disgusting. DO NOT STAY HERE!!!
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Hi Kenneth,We deeply apologize for the numerous issues you faced during your stay. Your feedback is taken seriously, and we are committed to addressing and resolving these problems promptly. We understand that this falls short of our service standards and will ensure improvements are made in all the areas you mentioned, including room amenities, maintenance, and pool conditions. Your satisfaction is our priority, and we hope you'll give us another opportunity to provide a much better experience in the future. Thank you for bringing these matters to our attention.

6/10 Okay

Kathryn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 20, 2023
Hi Kathryn,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain!
The room was newly remodeled and very clean. Comfortable bed. The exterior needs a little updating but it was a great room with friendly staff.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 18, 2023
Hi Joe,Thank you for your positive feedback! We're pleased to hear that you enjoyed your newly remodeled and clean room with a comfortable bed. We appreciate your understanding about the exterior and your kind words about our friendly staff. Your satisfaction is important to us, and we hope to welcome you back for another great stay in the future.

6/10 Okay

Ron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty Fingerprints all over door. Closet doors were dislodged and laying against the wall. Breakfast was good.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 15, 2023
Hi Ron,We regret the inconveniences you experienced during your stay, such as the dirty fingerprints on the door and dislodged closet doors. This falls short of our usual standards, and we value your feedback. While we're pleased you enjoyed breakfast, please know we're actively addressing these issues to enhance overall guest satisfaction. Your comments are crucial for our improvement, and we look forward to the opportunity to provide you with a better experience on your next visit. Thank you for your understanding and patience.

6/10 Okay

Dolores

Traveled with partner
Office person was overwhelmed and was not available at front desk for customers for over 30 minutes.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 11, 2023
Hi Dolores,We're sorry for the inconvenience caused by the front desk being unattended for over 30 minutes. Your feedback is valuable, and we will address this issue to ensure better customer service in the future. Thank you for bringing this to our attention, and we hope to provide you with a more efficient experience on your next visit.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 12, 2023
Hi Jason,We are glad you had a nice stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Give the a shot
The price was right but the showere had nothing but hot water and they were unable to change rooms because of being full
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 6, 2023
Dear Guest,Thank you for bringing this to our attention. We appreciate your feedback and apologize for the inconvenience you experienced with the hot water issue in your shower. We understand the frustration of not being able to change rooms due to full occupancy. Your comfort is important to us, and we will strive to address such issues more effectively in the future. Hope to have the opportunity to better serve you on your next visit.

4/10 Poor

Marlos

Disliked: Property conditions & facilities
The room door looked as it had been kicked in did not feel safe!
Stayed 3 nights in Aug 2023
Response from Sophia CSR on Sep 4, 2023
Hi Marlos,We apologize for any concerns regarding the condition of your room door. Guest safety is paramount, and we take these matters seriously. We will investigate this issue promptly and take necessary measures to ensure all doors are secure and provide a safe environment for our guests. Thank you for bringing this to our attention, and we appreciate your feedback.

6/10 Okay

RoseAnn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Barely passable
This place was…interesting. We made the reservation through Hotels.com. On the night of our stay, we got several phone calls from the property. They were overbooked and checking to see who was checking in and who didn’t need their room. Thankfully we were right across the street and able to quickly claim the last available room. The room was clean enough but we weren’t able to get the deadbolt to engage. The air conditioner in the room was functional but SO loud. Every time it switched on it sounded like a helicopter was in the parking lot. The location also had a lot of other noise. There were a number of parties that came in after we’d gone to bed. Since the rooms face the parking lot, all of that noise carried very well into our room.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 4, 2023
Hi RoseAnn,It's disappointing to hear about the overbooking issue and the disturbances you encountered. Guest comfort and security are important to us, and we will investigate and address the deadbolt and noise issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay on a future visit.

6/10 Okay

Jan

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 11, 2023
Hi Jan,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 Poor

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 21, 2023
Hi Allen,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 9, 2023
Hi Paul,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

richard l

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 21, 2023
Hi Richard,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team looks forward to serving you again here.

4/10 Poor

Roberta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, not very impressed with the hotel but it did provide nice beds, friendly staff, and a safe place to stay for the night. When we arrived at the desk, the manager told us the room she was giving us was next to a room they were working on fixing the water for so our water would need to be shut off for a bit as well. We decided to swim for a bit to pass the time while they did this. The pool was very dirty with things floating on top and slimy things on the bottom. The water was turned back on so some of the family could shower after swimming but then the water was shut off again and some people had to wait to shower. Even when the water was on, the sink was just a trickle of water to wash our hands with. After showering, my daughter tried to hang up her towel on the rack and it fell out of the wall. Basically, an older hotel with lots needing to be fixed. The breakfast was ok but mostly consisted of bread items, waffles and cereal.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 21, 2023
Hi Roberta,Appreciate your detailed feedback regarding your recent stay. While we're pleased to have provided comfortable beds and friendly service, we apologize for the inconvenience you encountered. Your observations about the pool's cleanliness and maintenance matters are noted and will be addressed immediately. We're committed to improving your experience and hope to have the opportunity to welcome you back with a more enjoyable stay.

8/10 Good

jeffry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only problem we had was we had to wait about 30 minutes after checking in for our room. Other than that everything was good. thank you will stay again.
Stayed 3 nights in Aug 2023
Response from Sophia CSR on Aug 16, 2023
Hi Jeffry,We're grateful for your feedback and your understanding regarding the wait time upon check-in. We're glad to hear that you had an overall positive experience and that you're planning to stay with us again. Your patience is appreciated, and we're committed to ensuring a smoother experience next time. Thank you for your support, and we look forward to your next visit.

2/10 Terrible

LaRon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 16, 2023
Hi LaRon,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

4/10 Poor

Michelle

Traveled with family
Disliked: Property conditions & facilities
Toilet seat had 1 screw holding it down, so the seat slid when using. The toilet paper holder was completely detached from the wall. No water pressure at the sink such that the water didn’t even drop from the faucet into the sink, it poured out onto the counter. At least a 1/4” gap on the door. We woke to several crickets in the room and something crawling out of the sink drain. All carbs at breakfast (waffles, bagels, toast, cereal, juice). Woke to a dog barking above us when it’s a pet-free property. Towels and sheets were white and fluffy and clean 😊
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 14, 2023
Hi Michelle,We deeply apologize for the multiple issues you faced during your stay. Your feedback is crucial, and we're sorry these problems affected your experience. Rest assured, we're taking immediate steps to rectify these issues to enhance our guests' comfort. We appreciate your acknowledgment of our clean linens and towels. We're committed to delivering a better stay and hope to regain your trust in the future.

8/10 Good

Emily

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 1, 2023
Hi Emily,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

4/10 Poor

Heidi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 8, 2023
Hi Heidi,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Sophia CSR on Aug 6, 2023
Hi Darrell,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Kimbal

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 3, 2023
Hi Kimbal,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

2/10 Terrible

Tracy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
never go back!
could not get them to clean are room! Lots of bugs.
Stayed 6 nights in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hi Tracy,Thank you for bringing these concerns to our attention. On behalf of my entire team, we apologize for the inconvenience you faced during your stay. We take cleanliness and pest control seriously, and we're disappointed to hear that we fell short of your expectations. Our team will address these issues immediately to improve our services. Hope you'll consider giving us another opportunity to provide you with a better experience on your next visit.

4/10 Poor

Melita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a bad smell. This is a non smoking room and there were cigarette hole burns on the comforter. The beds were very hard and uncomfortable. The stains in the shower we are hoping were rust. The room card didnt work after & we had to go back to the office to get that corrected. We would not stay here again. We actually had booked 2 nights and left after the first night. We didnt even care that we lost the money for the 2nd night it was better to just drive the rest of the way home early.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hi Melita,Our team apologizes for the multiple issues you encountered during your stay. The bad smell, cigarette burns, uncomfortable beds, shower stains, and malfunctioning room cards are not reflective of the high standards we strive to maintain. Your feedback is valuable, and we will investigate and address each concern to ensure a better experience for future guests. We're sorry for any inconvenience caused and hope you'll consider giving us another chance to provide you with a more pleasant stay in the future.

2/10 Terrible

THOMAS

Disliked: Staff & service, property conditions & facilities
THE FIRST ROOM 204 DID NOT HAVE A WORKING TV AND NOT CHAIR AT THE DESK. MAINTENANCE COULD NOT GET THE TV WORKING. SECOND ROOM 206 DID NOT HAVE A GOOD DOOR SEAL AND FREEWAY NIOSE WAS LOUD AND OTHER GUESS WERE SMOKING WEED AND CIGARETTS WHICH BLOW-IN THE ROOM. MANAGER NOT RESEPTIVE. EXPEDIA SHOULD REMOVE THEM FROM THE LIST OF HOTELS. THIS IS THE THIRD TIME I HAVE STAYED HERE IN RESENT WEEKS AND THE TV HAS BEEN THE MAIN ISSUE OR LACK OF TOLETREIES (SOAP AND CLEAN BATHROOM.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hi Thomas,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the TV, desk chair, door seal, and noise disturbance from other guests. We take your feedback seriously and will address these concerns promptly. Your satisfaction is essential to us, and we hope you'll give us another chance to provide you with a better experience in the future.

2/10 Terrible

Ryan

Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 21, 2023
Hi Ryan,We are sad to see this 1- star rating. Our team never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

John

Stayed 3 nights in Jul 2023
Response from Sophia CSR on Aug 16, 2023
Hi John,We are sad to see this 2-star rating. Our team never wants our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. Hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Joseph

Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 16, 2023
Hi Joseph,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 23, 2023
Hi Mark,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

erle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 23, 2023
Hi Erle,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was wet
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 23, 2023
Hi Daniel,We apologize for the inconvenience caused by the wet carpet. Our team is addressing the issue to ensure a more comfortable and enjoyable experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on your next visit.

6/10 Okay

Thomas

Liked: Cleanliness
could have been cleaner. Tv did not work when getting to room. chair was missing roller wheel.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 18, 2023
Hi Thomas,We apologize for the inconvenience you faced with the cleanliness and amenities in your room. Our team will address these issues immediately to ensure a higher standard of cleanliness and room functionality. Your feedback is valuable, and we hope to have the opportunity to provide you with a more satisfying and improved experience on your next visit.

6/10 Okay

Shirley

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clerk was friendly and easy to work with. The rooms need serious cleaning and updating. We had corner room on ground floor, you could hear loudly the people above as well as kids running around outside., they weren't a problem, the noise was, the room walls are really thin. Wasnt expecting room like the old time
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 18, 2023
Hi Shirley,Thank you for recognizing our friendly and accommodating staff. We apologize for the inconvenience caused by the noise and cleanliness issues in your room. We appreciate your feedback, and we're committed to making improvements to enhance our guests' experience. Our team will address these concerns promptly to ensure a more comfortable stay for future visits. We hope to have the opportunity to welcome you back with updated and improved rooms.

4/10 Poor

janet

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 18, 2023
Hi Janet,Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

2/10 Terrible

william

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 18, 2023
Hi William,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.