Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, Mo

College orientation

Posted Jun 13, 2015
Pros: Location, staff and price
The Staff was wonderful and extremely friendly. We were close to shopping and the college all with 5 min. The Heartland staff was wonderful with a good breakfast at a reasonable price.
Comment from Hotel Management
Jun 15, 2015 by Heather S., Hotel Management
Thank you so much for your wonderful review! I'm so glad that you enjoyed your stay with us. I hope you can stay with us again as your son or daughter moves through the years at KU. Thanks again for your comments! Heather S. Associate Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, great location

Posted Jun 1, 2015
Staff was very friendly and helpful. Room was spacious and very clean. Will definitely stay again!
Comment from Hotel Management
Jun 3, 2015 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel! I'm so glad to hear that you enjoyed your room and our staff. I hope to welcome you back to our place soon! Thanks again for the review, Heather S. Associate Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Aurora CO

Pleasant place to stay

Posted May 18, 2015
Pros: The pool and work out room were very nice.
Cons: Would like refrigerators and microwaves in the room.
Location: We were just passing through
After nine hours on the road, a very pleasant and restful place to stay.
Comment from Hotel Management
May 28, 2015 by Heather S. , Hotel Management
Thank you so much for your positive comment about our hotel! I'm so glad you enjoyed your stay with us. Thanks again, Heather S. Associate Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from raleigh nc

Nice plus I was just outside pool...

Posted May 12, 2015
In house bar which was a great feature... indoor pool... pool tables... Overall great stay for price and amminaties. . Would go again
Comment from Hotel Management
May 14, 2015 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel. I am so glad that you enjoyed our pool, restaurant and your overall experience with our hotel. I hope we can have you stay with us again soon! Thanks again for your wonderful review! Heather S. Associate Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted May 10, 2015
Strange set up and smells like old dingy carpets but overall not too terrible. The staff was super friendly so that makes up for a lot.
Comment from Hotel Management
May 12, 2015 by Heather S., Hotel Management
Thank you so much for taking the time to give feedback for our hotel. While I apologize that you found our setup to be strange, I am happy that you enjoyed your interactions with our staff. We strive to provide a personal experience for our guests and I'm glad we did that in your case. Thanks again for your review, Heather S. Associate Director of Sales
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 8, 2015
Pros: The rooms were updated and clean
Cons: The supper meal was not near as good as the breakfast meals.
The facility and rooms were updated and clean. Breakfasts were very good but supper was not as pleasing.
Comment from Hotel Management
May 11, 2015 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel. While I'm sad to hear that you did not enjoy your experience in the Boulevard Grill, I'm glad that you enjoyed breakfast as well as our facilities. Thanks again for your comments! Heather S. Associate Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent place

Posted Apr 18, 2015
The hotel is outdated but reasonable. Would not recommend breakfast at hotel, particularly the prepay option.
Comment from Hotel Management
Apr 21, 2015 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel. I'm glad you found our place to be reasonable but I do apologize for the issues you had with the restaurant and our decor. We do have plans to do a major remodel in the near future. Thanks again for your comments! Heather S. Associate Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to I 70.

Posted Mar 25, 2015
Easy access. Quiet. Lots of counter space in the bathroom!
Comment from Hotel Management
Mar 26, 2015 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel. I'm glad that you found our location to be convenient and that you enjoyed your room. I hope you can stay with us again soon! Thanks again for your comments! Heather S. Associate Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Family visit

Posted Mar 22, 2015
Pros: Priced right.
Location: Near the turnpike but a ways from nearly everything else in Lawrence.
Enjoyed the pool with the grandchildren but miss the miniature golf and ping pong table. Game room machines didn't work well last time we were there but we didn't try them this time. Very pleasant sitting area near the front desk.
Comment from Hotel Management
Mar 26, 2015 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel. I'm glad to hear you enjoyed our pool. Unfortunately, due to new ADA guidelines, we had to remove our miniature golf. I do hope you and your family can stay with us again soon - Maybe you guys can try out the Wii we have in our restaurant! Thanks again for your review, Heather S. Associate Director of Sales
3 out of 5
Recommended
for Couples
by A verified traveler

Great Stay! Wish we would have gotten our room.

Posted Feb 18, 2015 on Hotels
It was a very nice hotel. The breakfast tasted delicious although was upwards of 10$ and we didn't get the room we requested because they overbooked. Only problems though the pool looked cool but we didn't get to swim in it.
Comment from Hotel Management
Apr 25, 2015 by Heather, Hotel Management
Thank you for taking the time to leave a review of our hotel. I am glad to hear that overall you a had a great stay but I do apologize for the issue you had getting a specific room type. I hope that you can stay with us again soon! Heather S. Associate Director of Sales