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Reviews of Best Western Plus Toronto North York Hotel & Suites

3 out of 5
Best Western Plus Toronto North York Hotel & Suites
50 Norfinch Drive, Toronto, ON

Reviews

7.6

Good

Rating 10 - Excellent. 352 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 152 out of 1002 reviews" "
Rating 4 - Poor. 96 out of 1002 reviews" "
Rating 2 - Terrible. 79 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Traveled with group
Liked: Staff & service, amenities
Clean and nice for a quick stay
Stayed 1 night in Apr 2024

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. Staff is exceptional property is clean and well taken care of
Stayed 5 nights in Mar 2024

8/10 Good

James

Very bad smell
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was above and beyond
Stayed 4 nights in Mar 2024

6/10 Okay

Matt Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The guy assigned on the counter during night shift does not know customer service. If u ask him with simple question he would respond with sarcasm. He should not be working as customer service if he has attitude. Other staff were good.
Stayed 3 nights in Mar 2024

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Richard, Montreal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in took 35 min. the client in front of me took ap the time. check in the room . found kid Crayons in the closet. open yogurt in ice bucket . old pizza box and garbage in night table. microwave has not been cleaned in months . lobby kids running around. this hotel has people living there month by month. day time front desk manager does not how to talk to people.
Stayed 4 nights in Mar 2024
Response from Shankar - GM on Mar 27, 2024
Hi Richard, I truly do apologize that we did not exceed your expectations throughout your stay. I have spoken to all departments on my team specifically housekeeping, maintenance and front desk to ensure these things do not happen. Once again, I always advise to ask for the manager on duty and they will assist you with any issues. Wishing you safe & happy travels.

4/10 Poor

PAUL

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and not maintained for the 3rd time.
Stayed 4 nights in Mar 2024
Response from Shankar - GM on Mar 27, 2024
Hi Paul, I truly do apologize for any inconvenience you may have experienced. I always advise guests to let the front desk team know of any issues with their room or a lack of housekeeping and they will remedy the situation at hand immediately. Wishing you safe & happy travels.

6/10 Okay

Marilyn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Although the hotel looked great we were not happy - the bed had NOT be changed and was dirty, we were moved to another room where I checked the bed and was clean so accepted it - went to use the washroom and the sink was dirty with whiskers all over it - called again and someone came to clean it! Spoke to the manager this morning and never once did he apologize! I also told him that the elevator doors were all black hand prints and only made an excuse that hadn’t been cleaned yet! I would not recommend this hotel. We stayed at Best Western’s in many towns across the US and Canada but this was our first bad experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good. Personal friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good thanks
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that rooms were quiet and comfortable. Bed and pillows very comfortable.
Stayed 1 night in Mar 2024

4/10 Poor

Ahmed

Stayed 1 night in Mar 2024

4/10 Poor

Yohannse

Traveled with partner
Disliked: Amenities
Poor customer service
Stayed 1 night in Feb 2024
Response from Shankar - GM on Mar 4, 2024
Hi Yohannse, I truly do apologize that you did not enjoy your stay with us. We strive to provide the best service to our guests so I am quite surprised you feel this way but I do apologize if there were any miscommunications from our end.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes i liked.
Stayed 1 night in Feb 2024

8/10 Good

Roberet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant, clean facility, nice room, great alarm clock.
Stayed 3 nights in Feb 2024

2/10 Terrible

Rabia

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Shankar - GM on Feb 28, 2024
Hi Rabia, I truly do apologize you did not enjoy your stay with us. Hopefully we can exceed your expectations next time. Wishing you safe & happy travels.

10/10 Excellent

Angeline, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Ron

Stayed 2 nights in Feb 2024

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

edelbirt

Disliked: Staff & service, property conditions & facilities
The maintenance somewhat rude
Stayed 1 night in Feb 2024
Response from Shankar - GM on Feb 21, 2024
Hi Edelbirt, I want to truly apologize that we did not exceed your expectations. I always advise guest to let the front desk team know of any issues so they can remedy them. I have also spoken to my team about professionalism and proper customer service skills. Wishing you safe & happy travels.

10/10 Excellent

Agnes

Stayed 1 night in Feb 2024

10/10 Excellent

Frederick, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 5 nights in Feb 2024

10/10 Excellent

Dejanee

Stayed 6 nights in Jan 2024

6/10 Okay

Merly

Traveled with family
It was not a clean as I expected given the price
Stayed 1 night in Feb 2024

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities
Staff was attentive; but hotel was full of noisy kids at night & the overall cleanliness was to be desired
Stayed 2 nights in Feb 2024

8/10 Good

Sharmaine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Jan 2024

8/10 Good

K.

Liked: Cleanliness, staff & service, property conditions & facilities
Area at Finch is under city construction.
Stayed 2 nights in Jan 2024

6/10 Okay

Katherine

Disliked: Cleanliness
Overall cleanliness was not great, but I was able to suck it up and live through it to have a roof over my head since my own home living conditions were compromised. Towels and pillow case were stained. Hair on the toilet, bathroom faucet didn’t look clean. The bathtub was very old and would move under my feet. For $190 a night, it could be better.
Stayed 1 night in Jan 2024

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and efficient.
Stayed 1 night in Jan 2024

10/10 Excellent

Christien

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice

8/10 Good

Julie Anne Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My bedroom was not clean and my bed was not make up had no clean towels had to call front desk for towels in the night after i come back from my outing poor service
Stayed 2 nights in Jan 2024
Response from Shankar - GM on Jan 17, 2024
Hi Kathleen, I truly do apologize that we did not exceed your expectations throughout your stay. This must have been a housekeeping error and I will make sure to pass on your concerns so this does not occur again, Once again, I do apologize. Wishing you safe & happy travels,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would boom again
Stay was good; kids got kicked out of the pool for being loud (here for basketball tournament) so that sucked for them. Aside from that no issues.
Stayed 1 night in Jan 2024

4/10 Poor

Sean

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shankar - GM on Jan 17, 2024
I truly do apologize we did not exceed your expectations. Hopefully you will give us another chance to provide you with a superior experience. Wishing you safe & happy travels.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Quiet and clean. Nice place. I would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Marlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
Stayed 1 night in Jan 2024

4/10 Poor

Axel

Stayed 1 night in Jan 2024
Response from Shankar - GM on Jan 10, 2024
I am sorry we did not exceed your expectations throughout your stay, We welcome you back with open arms.

8/10 Good

stephane

Stayed 1 night in Jan 2024

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Colleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was nice, had a warmer temperature than most. Rooms were a bit small, aging in corners but otherwise alright for the price we paid.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ahmad

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Shankar - GM on Jan 3, 2024
Hi Ahmad, we are sorry we did not exceed your expectations during your stay. We welcome you back with open arms to give us another chance. Wishing you safe & happy travels.

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Stayed 4 nights in Dec 2023

6/10 Okay

Richard, Rochester

Disliked: Property conditions & facilities
No way to control room temperature , ( not Working) Show head to low , I had to bend over to shower , shower head broken , stream control not working and funny stream
Stayed 1 night in Dec 2023