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Rating 10 - Excellent. 2528 out of 6708 reviews" "
The hotel was decent but not exceptional, offering basic amenities. Ideal for families with young children, it provided plenty of space for our toddler to run and swim to their heart's content. Not the highlight of our Toronto stay, but it served its purpose.
Old not renovated for many years.
Bathroom very old and making air noise in middle of the night because of the air noise in plumbing dometing hot water was coming out brown .
Central location close to Downtown area. Staff were all professional and approachable with the Concierge staff being super helpful.
Rooms are a little tired and dated but overall a reasonable hotel.
Gabriel
Stayed 4 nights in Apr 2024
4/10 Poor
Albert
Apr 15, 2024
Not worth the cost room is small for the price and there was no parking available for pick up trucks
The only thing I did not like was the noise from the other room. It was loud until the early hours of the morning. The staff was super friendly, and I would probably stay here again.
We had booked a king, they over booked king rooms so we didn’t get a king. We got a room with two double beds. They “upgraded” us to this double beds room but it was bogus and not an upgrade. The room wasn’t overly clean either… we originally thought it would be nice because the lobby is actually beautiful . Very deceitful lol
Needs to be renovated in the common areas... I liked the balcony and being able to open the door for fresh air
Paul
Stayed 1 night in Apr 2024
8/10 Good
Rhyanna
Apr 10, 2024
Liked: Staff & service
Rhyanna
Stayed 1 night in Mar 2024
6/10 Okay
Corey
Traveled with partner
Apr 9, 2024
Liked: Amenities
Overall, quite neutral. The rooms seemed a bit dated compared to others I've been at, especially for the pricing. Keeping that in mind, you are downtown Toronto, so that is also factoring in. I'm comparing it to some places in Minneapolis and such places. Nice location, not a fan of the doors closing at 10PM, the side doors.
Corey
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Corey, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your honest feedback about your experience. Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your honest feedback about your experience. We apologize if the room's dated appearance didn't meet your expectations, and we understand your perspective regarding pricing in comparison to other locations. We're glad you found our downtown Toronto location convenient. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Craig, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.
8/10 Good
Mark, Douglas
Business traveler
Apr 9, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very dated and balcony was full of Pidgeon poop. For the price it’s not worth it. Staff were very good
Mark
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Mark, Thank you for your review and for choosing to stay at the Chelsea Hotel. We sincerely apologize for the inconvenience you experienced with the condition of your room and balcony. Please know that we take your feedback seriously, and we'll work diligently to address these issues. We're glad to hear that you found our staff to be very good, and we appreciate your recognition of their efforts. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
The bed and room were great; It even came with a balcony! Location was good 10/10
Najha
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Najiha, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're thrilled to hear that you enjoyed the great bed and room, especially with the added bonus of a balcony! We're glad you found our location to be convenient as well. Your feedback means a lot to us, and we hope to welcome you back for another fantastic stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Christopher, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're delighted to hear that you enjoyed our convenient location close to all the sights and found our staff to be friendly. We appreciate your feedback and hope to welcome you back for another great stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
6/10 Okay
Ismet
Traveled with family and small children
Apr 8, 2024
Liked: Staff & service
convenient location
Ismet
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Ismet, Thank you for the score! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Rebecca, Thank you for the perfect review! We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Marlon, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We are glad you enjoyed you stay with us and we hope to welcome you back soon! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
4/10 Poor
Andrea
Traveled with partner
Apr 7, 2024
Disliked: Property conditions & facilities
Bed is uncomfortable
Andrea
Stayed 1 night in Feb 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Andrea, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your feedback about the bed, and we apologize for any inconvenience it may have caused you. Your comfort is important to us, and we'll do our best to address this issue. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Beautiful hotel close to everything downtown Toronto, pleasant staff, lovely amenities, highly recommended
Angela
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Angela, Thank you for your review and for choosing to stay at the Chelsea Hotel! We're delighted to hear that you enjoyed our beautiful hotel, convenient downtown location, pleasant staff, and lovely amenities. Your recommendation means a lot to us, and we hope to welcome you back soon for another wonderful stay. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Extremely helpful staff we had bought tickets online for a game but ticketmaster wanted to send texts which being from uk our mobiles weren't set up one of the staff used his mobile for us to receive the tickets couldn't do enough for us
Chris
Stayed 8 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Chris, Thank you for your review and for choosing to stay at the Chelsea Hotel! We're thrilled to hear that our staff went above and beyond to assist you during your stay. Providing exceptional service is at the core of what we do, and we're glad our team could help ensure you had a memorable experience. We appreciate your feedback and hope to welcome you back soon! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
The staff at the front desk were amazing and helpful. The rooms were smaller, but consistent with that age of a hotel. But they were well kept comfortable nice and well prepared. Overall, it was a great stay.
Tom
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Tom, Thank you for the amazing review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
There was no refrigerator in the room for my medication. But it was fine as we had a one night stay
Margaret
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Margaret, Thank you for your review and for choosing to stay at the Chelsea Hotel! We're glad you had a pleasant experience overall. Regarding the refrigerator for your medication, we do offer fridges upon request and subject to availability. Should you need one for future stays, please don't hesitate to let us know in advance, and we'll do our best to accommodate your request. We appreciate your feedback and hope to welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
I truly enjoyed the Chelsea! This was my first trip to Toronto and it was worth it. This hospital place links you directly to all areas of a rewarding experience. it is very well organized and conveniently located by eateries. The environment was clean and the concierge made sure I knew what to do next. I will stay again.
Johnnie
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Johnnie, Thank you so much for your amazing review and for choosing to stay at the Chelsea Hotel! I'm thrilled to hear that you enjoyed your first trip to Toronto and that your experience was worth it. I'm glad to hear that you found our hotel to be hospitable and well-organized, and that our convenient location and clean environment added to your overall satisfaction. We would be delighted to welcome you back for another stay in the future! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
10/10 Excellent
SICHAN
Traveled with family and small children, Business traveler
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Sichan, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Location, facilities and staff great. Gave area 4 stars as there was frequent emergency service sirens day and night as there is an emergency room nearby.
Hidden gem in the city centre of Toronto! Highly recommend
Sara
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Sara, Thank you for the amazing review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Rhonda, Thank you for the review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
8/10 Good
Clarke
Apr 3, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was unsafe - lockstone bricks were missing or loose creating a hazard at one of the entrances. It was incredibly noisy as renovations were on-going. The shower head was barely attached to the wall. I've never seen a smaller television in a hotel room.
Clarke
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 3, 2024
Dear Clarke, Thank you for bringing these concerns to our attention and for choosing to stay at the Chelsea Hotel. We apologize for the inconveniences you experienced during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. Please feel free to contact us directly at any time to address any issues or concerns you may have. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an improved experience. Sincerely, Guest Experience Specialist, Chelsea Hotel
10/10 Excellent
Brandon
Apr 3, 2024
Brandon
Stayed 4 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Brandon, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
6/10 Okay
Angela
Traveled with family
Apr 2, 2024
Liked: Amenities
Location is perfect if you want to be in the middle of the hustle and bustle of the city. It's very close to the subway, shopping, restaurants, etc. The hotel rooms are dated but generally clean. The lobby is nicely decorated and has a restaurant/lounge and cafe. Staff at the cafe are friendly.
Angela
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 3, 2024
Dear Angela, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're pleased to hear that you found our location perfect for experiencing the hustle and bustle of the city, and that our proximity to the subway, shopping, and restaurants was convenient for you. We appreciate your feedback regarding our rooms and are glad to hear they were generally clean. We're also delighted that you enjoyed our nicely decorated lobby and the friendly staff at the cafe. We hope to welcome you back for another great stay soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
The hotel is conveniently located downtown. Room was comfortable but there was a strong odour from the pillows, like smelly feet or BO. Check in was easy and fast. Lobby is welcoming. We stayed one night this time but we have stayed a few times and usually everything is great.
Christina
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 3, 2024
Dear Christina, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your feedback regarding your recent experience. We apologize for the inconvenience, Rest assured, we'll address this issue promptly to ensure a more comfortable stay for our guests in the future. We're glad to hear that you found Chelsea Hotel conveniently located downtown and that your check-in experience was easy and fast. We hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto