2 indoor pools, sun loungers

Reviews of Chelsea Hotel, Toronto

4 out of 5
Chelsea Hotel, Toronto
33 Gerrard St W, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 2528 out of 6708 reviews" "
Rating 8 - Good. 2064 out of 6708 reviews" "
Rating 6 - Okay. 1144 out of 6708 reviews" "
Rating 4 - Poor. 603 out of 6708 reviews" "
Rating 2 - Terrible. 369 out of 6708 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was decent but not exceptional, offering basic amenities. Ideal for families with young children, it provided plenty of space for our toddler to run and swim to their heart's content. Not the highlight of our Toronto stay, but it served its purpose.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Seth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024

6/10 Okay

Roland

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old not renovated for many years. Bathroom very old and making air noise in middle of the night because of the air noise in plumbing dometing hot water was coming out brown .
Stayed 2 nights in Apr 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room. Everything was fine. Breakfast at the market cafe was very nice.
Stayed 2 nights in Apr 2024

8/10 Good

Raymond George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served the purpose.
Stayed 2 nights in Apr 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Central location close to Downtown area. Staff were all professional and approachable with the Concierge staff being super helpful. Rooms are a little tired and dated but overall a reasonable hotel.
Stayed 4 nights in Apr 2024

4/10 Poor

Albert

Not worth the cost room is small for the price and there was no parking available for pick up trucks
Stayed 1 night in Apr 2024

4/10 Poor

Jarod

Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very nice right next to a bunch of restaurants and shopping places. The hotel staff was super nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Grant

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and clean. Comfortable beds. Easy walking to many places. We ran out of time and didn’t make It to the pools- it was raining
Stayed 4 nights in Apr 2024

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

ALINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chantal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the noise from the other room. It was loud until the early hours of the morning. The staff was super friendly, and I would probably stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Avani

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Room was exactly what we wanted. I will definitely go back there on my next business trip.
Stayed 2 nights in Apr 2024

6/10 Okay

Kanika

Business traveler
You pay for location.
Stayed 1 night in Apr 2024

8/10 Good

Crisanta

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Katie

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location, great staff, beautiful lobby and it was nice to have an adult only pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Great central location
Stayed 1 night in Apr 2024

6/10 Okay

jongyun

Traveled with family
Disliked: Amenities, property conditions & facilities
가격 대비 시설의 노후화
Stayed 1 night in Apr 2024

4/10 Poor

Samantha

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We had booked a king, they over booked king rooms so we didn’t get a king. We got a room with two double beds. They “upgraded” us to this double beds room but it was bogus and not an upgrade. The room wasn’t overly clean either… we originally thought it would be nice because the lobby is actually beautiful . Very deceitful lol
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be renovated in the common areas... I liked the balcony and being able to open the door for fresh air
Stayed 1 night in Apr 2024

8/10 Good

Rhyanna

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Corey

Traveled with partner
Liked: Amenities
Overall, quite neutral. The rooms seemed a bit dated compared to others I've been at, especially for the pricing. Keeping that in mind, you are downtown Toronto, so that is also factoring in. I'm comparing it to some places in Minneapolis and such places. Nice location, not a fan of the doors closing at 10PM, the side doors.
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Corey, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your honest feedback about your experience. Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your honest feedback about your experience. We apologize if the room's dated appearance didn't meet your expectations, and we understand your perspective regarding pricing in comparison to other locations. We're glad you found our downtown Toronto location convenient. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Craig, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

8/10 Good

Mark, Douglas

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very dated and balcony was full of Pidgeon poop. For the price it’s not worth it. Staff were very good
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Mark, Thank you for your review and for choosing to stay at the Chelsea Hotel. We sincerely apologize for the inconvenience you experienced with the condition of your room and balcony. Please know that we take your feedback seriously, and we'll work diligently to address these issues. We're glad to hear that you found our staff to be very good, and we appreciate your recognition of their efforts. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Najha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and room were great; It even came with a balcony! Location was good 10/10
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Najiha, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're thrilled to hear that you enjoyed the great bed and room, especially with the added bonus of a balcony! We're glad you found our location to be convenient as well. Your feedback means a lot to us, and we hope to welcome you back for another fantastic stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the sights and nice staff
Stayed 4 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Christopher, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're delighted to hear that you enjoyed our convenient location close to all the sights and found our staff to be friendly. We appreciate your feedback and hope to welcome you back for another great stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

6/10 Okay

Ismet

Traveled with family and small children
Liked: Staff & service
convenient location
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Ismet, Thank you for the score! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Rebecca, Thank you for the perfect review! We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Marlon, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We are glad you enjoyed you stay with us and we hope to welcome you back soon! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

4/10 Poor

Andrea

Traveled with partner
Disliked: Property conditions & facilities
Bed is uncomfortable
Stayed 1 night in Feb 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Andrea, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your feedback about the bed, and we apologize for any inconvenience it may have caused you. Your comfort is important to us, and we'll do our best to address this issue. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, amenities
Beautiful hotel close to everything downtown Toronto, pleasant staff, lovely amenities, highly recommended
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Angela, Thank you for your review and for choosing to stay at the Chelsea Hotel! We're delighted to hear that you enjoyed our beautiful hotel, convenient downtown location, pleasant staff, and lovely amenities. Your recommendation means a lot to us, and we hope to welcome you back soon for another wonderful stay. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff we had bought tickets online for a game but ticketmaster wanted to send texts which being from uk our mobiles weren't set up one of the staff used his mobile for us to receive the tickets couldn't do enough for us
Stayed 8 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Chris, Thank you for your review and for choosing to stay at the Chelsea Hotel! We're thrilled to hear that our staff went above and beyond to assist you during your stay. Providing exceptional service is at the core of what we do, and we're glad our team could help ensure you had a memorable experience. We appreciate your feedback and hope to welcome you back soon! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were amazing and helpful. The rooms were smaller, but consistent with that age of a hotel. But they were well kept comfortable nice and well prepared. Overall, it was a great stay.
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Tom, Thank you for the amazing review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Margaret, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no refrigerator in the room for my medication. But it was fine as we had a one night stay
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Margaret, Thank you for your review and for choosing to stay at the Chelsea Hotel! We're glad you had a pleasant experience overall. Regarding the refrigerator for your medication, we do offer fridges upon request and subject to availability. Should you need one for future stays, please don't hesitate to let us know in advance, and we'll do our best to accommodate your request. We appreciate your feedback and hope to welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed the Chelsea! This was my first trip to Toronto and it was worth it. This hospital place links you directly to all areas of a rewarding experience. it is very well organized and conveniently located by eateries. The environment was clean and the concierge made sure I knew what to do next. I will stay again.
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Johnnie, Thank you so much for your amazing review and for choosing to stay at the Chelsea Hotel! I'm thrilled to hear that you enjoyed your first trip to Toronto and that your experience was worth it. I'm glad to hear that you found our hotel to be hospitable and well-organized, and that our convenient location and clean environment added to your overall satisfaction. We would be delighted to welcome you back for another stay in the future! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

SICHAN

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice hotel.and friendly staff ☺️😉
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Sichan, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Brian, Coulsdon

Liked: Cleanliness, staff & service, property conditions & facilities
Location, facilities and staff great. Gave area 4 stars as there was frequent emergency service sirens day and night as there is an emergency room nearby.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem in the city centre of Toronto! Highly recommend
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Sara, Thank you for the amazing review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Rhonda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay - slept for a change
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Rhonda, Thank you for the review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Clarke

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was unsafe - lockstone bricks were missing or loose creating a hazard at one of the entrances. It was incredibly noisy as renovations were on-going. The shower head was barely attached to the wall. I've never seen a smaller television in a hotel room.
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 3, 2024
Dear Clarke, Thank you for bringing these concerns to our attention and for choosing to stay at the Chelsea Hotel. We apologize for the inconveniences you experienced during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. Please feel free to contact us directly at any time to address any issues or concerns you may have. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an improved experience. Sincerely, Guest Experience Specialist, Chelsea Hotel

10/10 Excellent

Brandon

Stayed 4 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 10, 2024
Dear Brandon, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

6/10 Okay

Angela

Traveled with family
Liked: Amenities
Location is perfect if you want to be in the middle of the hustle and bustle of the city. It's very close to the subway, shopping, restaurants, etc. The hotel rooms are dated but generally clean. The lobby is nicely decorated and has a restaurant/lounge and cafe. Staff at the cafe are friendly.
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 3, 2024
Dear Angela, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're pleased to hear that you found our location perfect for experiencing the hustle and bustle of the city, and that our proximity to the subway, shopping, and restaurants was convenient for you. We appreciate your feedback regarding our rooms and are glad to hear they were generally clean. We're also delighted that you enjoyed our nicely decorated lobby and the friendly staff at the cafe. We hope to welcome you back for another great stay soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located downtown. Room was comfortable but there was a strong odour from the pillows, like smelly feet or BO. Check in was easy and fast. Lobby is welcoming. We stayed one night this time but we have stayed a few times and usually everything is great.
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on Apr 3, 2024
Dear Christina, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your feedback regarding your recent experience. We apologize for the inconvenience, Rest assured, we'll address this issue promptly to ensure a more comfortable stay for our guests in the future. We're glad to hear that you found Chelsea Hotel conveniently located downtown and that your check-in experience was easy and fast. We hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto