Ratings based on 752 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cornwall Ontario

Great Place to lay your head

Posted May 15, 2015
Location: great location to where we were going
We had a couples massage, they stood on our backs... I am KNOT Free for the first time in a long time. The Staff was so accommodating, we even got a bottle of Champaign for our 1st anniversary and my husbands 40th birthday! They went above and beyond. Great stay, great room!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2015
Ok, hotel is getting old and needs a refurbish. Central location
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Good business hotel except for the internet

Posted May 14, 2015
The hotel is conveniently located near some businesses and has good restaurant options. The internet connection was terrible, however, and did not allow for working in the room. The staff was very friendly, but in-room dining service was slow. Take your swimsuit if you go here, as the indoor pool looked quite attractive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Nice hotel. Strong pool chlorine smell all the way up to the 11th floor. At least you know it's clean!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa,Ontario

Posted May 4, 2015
Location: Tons of restaurants, things to do and right off the 401. Great location.
Hotel is starting to age a little but the food was surprisingly good, the beds were comfy and the pool with slide was great. My only negative was the parking fee of 12$ per day that I was not under the impression that I was supposed to pay for.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great room. Food looks good, but taste not so much

Posted May 4, 2015
Pros: Comfortable, quiet room. Comfortable bed.
Cons: Room service food looks great, but tastes awful. Kitchen cooking surfaces may need to be wiped/cleaned more often!
Nice upgrades via Expedia +Gold. Comfortable room and beds. Windows very dirty on the outside. The staff were friendly, but the phone system needs work. No matter what button you hit, you always get the front desk. Room service food looked good, but did not taste good. Chef(s) clearly not tasting their creations. Scrambled eggs were runny, lumpy sludge. Would stay again, but would order food in from elsewhere.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Nice hotel convenient location.

Posted Apr 21, 2015
I recommend this hotel, good amenities, courteous staff, rooms are comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic.

Posted Apr 18, 2015
So nice service, I did enjoy all my booking through expedia. Thanks
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Comfortable Stay

Posted Apr 10, 2015
Cons: Our room has no clock or clock radio. Security could be better: minor hockey tournament created excessive hallway noise.
The stay was nice. The lounge has good food and drink and open convenient hours.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom rochester

Great stay

Posted Apr 2, 2015
Hotel was nice, right next to entry/exit to expressway. Shopping plaza with groceries about a minute away and a lot more nearby. Staff was awesome, answered all our questions and found us discounts to the science centre. Pool is big, kids loved it. Slide is heavily advertised on their website but is only open on weekends. We got lucky that there was a birthday party going on so it was open for a while on Sunday afternoon. One of the staff also opened it for the kids for about 15 minutes on a Monday when there was a handful of them swimming which was unexpected and much appreciated. Little things like that will keep people coming back. The pics of the hotel all have large towers in the background but those are just nearby condos not part of the hotel. The hotel has a 3 story portion and also the tower which is 13 stories. There's really nothing to see scenery wise so don't waste a ton of $ on a higher floor hoping to see downtown. The breakfast buffet was pretty good with made to order omelettes but it was $70 for 2 adults and 2 kids. For some reason the price didn't include tea or coffee but juice and milk were included. Would it kill you to include coffee and tea for that $ ? Overall it was very clean but there are a few minor signs of wear and tear. Nothing you won't find in any hotel and nothing that should make you stay somewhere else. Housekeeping staff was great, remembered that we needed towels for 4 and always respected the do not disturb sign. We will be returning.