Ratings based on 3,826 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in downtown Toronto!

Posted Apr 22, 2014
Pros: Location and price.
Great location, close to TTC and all the main attractions Toronto has to offer. Hotel was nice, but also under construction. Annoying, but livable.
4 out of 5
Recommended
for Everyone
by Thomas from Edinburgh UK

Combination business and an extra day .

Posted Apr 22, 2014
Pros: Site near down town, and the fascilities offered. Staff helpful and friendly. Brekfasts good.
Cons: Hope that the construction ends soon.
Have always stayed in this downtown hotel, dating back to the early 80's. Have always enjoyed its ambience and the location. Easy to reach, and so close to everything. Hotel is quite comfortable, and its rates reasonable. Food is excellent any time I have enjoyed it, but , it does tend to be a tad pricey. Most amenities are top rated, and I can always count on a perfect room.
4 out of 5
Recommended
for Everyone
by Lindsay from Winnipeg

Great hotel right downtown

Posted Apr 21, 2014
We arrived well before our checking time and were very pleasantly surprised that we could go straight to our room. The staff were friendly, professional, and welcoming at every encounter. The hotel was clean and updated and very popular and busy! Our only dissapoinment was the lack of a fridge in our room, and how hot the room and hallways were! We couldn't cool the room down which made for less than desirable sleeping conditions. We slept fine, just could have been cooler. Construction going on did not bother us at all. Thank you for a great stay
3 out of 5
by Not impressed from Cleveland, OH

Decent location...that's it

Posted Apr 21, 2014
Pros: The people at the doors and front desk were nice. The location was great. It offered quite a bit.
Cons: Update rooms, educate the concierge, allow teens who work out to use the facility.
Location: Lots of shopping, restaurants, Eaton Center. Easy access to subway. Close to CN Tower.
This hotel is in a great location for food, shopping, subways, etc. There were a few problems however. The first would be the lack of knowledge from the concierge. We had approached the desk on 3 different occasions and did not get a good answer to any of our questions. Rooms were small and definitely need some updating. It was fairly clean, but the tub was all chipped and the walls in the bathrooms had stains. They had a nice work out facility, however, they do not allow children through age 18 to work out, even with their parents. The restaurants and bars are nice, but very expensive. They pour the most measured one ounce drink I have ever seen. Maybe if they put it in a smaller glass it wouldn't look so ridiculous, but it looked to be less than 1/4 inch of scotch at the bottom of the glass.
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Family visit

Posted Apr 21, 2014
Very good staff very helpful especially zack the bellboy
3 out of 5
Recommended
for Everyone
by A verified traveler

Fair...

Posted Apr 20, 2014
Under construction if you want a room that's not under construction you will have to pay 35$ and parking at the hotel is 29$ a night....bit of a rip off! But I guess that's what you get if you drive down town Toronto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 19, 2014
Cons: The wifi system
Great Modern Hotel, Good Amenities amazing view on the 27th floor deck of the city especially during sunset the rooms are good food is good too overall its a great hotel in perfect location close to shopping and dining definitely would recommend to stop at this hotel during your stay at toronto will definitely return to this hotel next time im in toronto only i would recommend them to upgrade their wifi system but besides that its great.
3 out of 5
Recommended
for Everyone
by JS from calgary

Hotel's location is very convenient but it's not

Posted Apr 19, 2014
The hotel is going through major renovation. It's loud if you are wanting to sleep in late. You can hear the machines going anytime after 10am. Hotel cleaning crew are friendly enough, but if you are staying Green section of the hotel, rooms are out dated and dirty. I'm talking dirty tiles, bath tub/shower, windows, etc. If you are looking for something with more value, Eaton has it. If you are looking for that special EXPERIENCE, Eaton Chelsea isn't for you and your love ones. Here one example, one of many, I decided to use their 27th floor swimming pool. However, I didn't know how to use over complicated locker, so naturally I locked my cloth and could open it. I looked around the pool area, no one was working behind the counter. So, I picked up the phone and called the lobby to send some to help me open the locker. Ten minutes later a security guy shows up with typical, mall cop attitude, and start asking millions of questions. Finally the security opens the locker and makes a snarking comment and leaves. That is level of service you will get from Eaton Chelsea. Overall, I would stay at Eaton Chelsea again as long as it's by myself and priced the same. However, I would not bring my family, because they will not enjoy their stay at Eaton Chelsea.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice close to downtown

Posted Apr 18, 2014
Pros: location
Cons: needs a refresh - just a little tired
Location: all walking distance or a hop on the subway
good location for our particular needs, short walk to shopping and restaurants.
3 out of 5
Recommended
for Everyone
by Bo

Central Downtown Toronto Location

Posted Apr 16, 2014
Pros: Nice room size and layout. Appreciated the sitting area.
Location: Easy access to the places you need to get to in the downtown Toronto area. A good amount of shopping and restaurants within walking distance.
Worked well for my business trip. Able to get around with ease Staff was courteous. Convenient airport shuttle drop-off and pick-up. Taxis readily available