Ratings based on 5,094 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to hospital

Posted Aug 22, 2014
Pros: was close to the hospital
Cons: update the room
Location: perfect location, close to mall and hospitals
room overpriced, room outdated, bed was comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

Will come back here

Posted Aug 21, 2014
Convenient location only 2 blocks from subway, located on busy street, easy to get to pretty much anywhere. Comfortable room, only downside is no fridge. Hotel has a lot of discounts tickets for different things like Canada Wonderland, Ripley aquarium, Lego land and many more. There are also discounts for shopping such as H&M. Staff is friendly, I will definitely be back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very satisfying

Posted Aug 20, 2014
Pros: Family friendly and great staff
Great family hotel, convenient,great location, clean and comfortable rooms, food market in hotel was good and convenient
4 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Central Location

Posted Aug 20, 2014
Pros: Ideal location
Cons: Internet speed
Location: Shopping malls, parties, cafes.
I enjoyed my stay totally. Friendly and courteous staff.
4 out of 5
Recommended
for Families
by A verified traveler

Mini Vacation

Posted Aug 20, 2014
Great Hotel, great location! The kids loved the Robot greeter at the check-in and representatives from the ROM! My oldest son loved putting together a dinosaur replica! Kids loved the pool and slide although I was surprised by how small the pool was. I was disappointed by the fact that I was on the 20th floor and I couldn't seem to get any wifi also it took forever to get an elevator from the pool back up to our room. However, on the whole we had a great experience and would come here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown fun!

Posted Aug 20, 2014
We wanted to be right downtown so we could walk everywhere. Eaton centre was right there. Everywhere else is about a half hour walk. Distillery district was great! Walked there and cabbed it back for $15. Had 2 teenage daughters. We all enjoyed it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC

Great location Friendly and helpful staff

Posted Aug 20, 2014
Pros: Loved the location. Friendly and helpful staff.
Cons: Parking signs be made clearer. Elevator service when hotel is bustling. Have more elevators in operation. Had to wait close to 10 minutes at times.
Location: Close to great shopping, restaurants and public transportation.
My first time staying at the hotel. My husband and I found the parking difficult. Parking spots were at a premium. Staff was helpful. Good restaurant-Market Gardens offered several different types of food. Elevators majority of the time were extremely crowded.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Great Hotel close to all downtown attractions

Posted Aug 19, 2014
Cons: Decor could be improved
We stayed at this hotel for our anniversary, for three nights in August. Hotel and staff very good and the bed was the most comfortable bed we have ever slept in. We would highly recommend a stay at this hotel especially if you want to be in the heart of downtown Toronto
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

The best thing in this hotel is the location

Posted Aug 19, 2014
Hotel rooms are below average Cleanliness is below average
4 out of 5
Recommended
for Everyone
by A verified traveler from Kawartha Lakes, ON

Hotel central to many attractions

Posted Aug 19, 2014
hotel's conceirge made check in a breeze. They were very professional and helpful. Room was clean but a little snug. Hotel was central to many downtown venues. We did have an issue with housekeeping staff. Overall, a nice hotel and would recommend it to others.