Ratings based on 7,001 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Posted Jun 30, 2015
Cons: More coffee!
Comfy bed, quiet section of the hotel, easy check out.
2 out of 5
by A verified traveler from texas

Great location but outdated hotel.

Posted Jun 30, 2015
Old outdated hotel. Room was ok however the walls were paper thin and you can hear everything from the adjacent rooms. Hotel staff were awesome. Probably wouldn't go back. Choose this hotel if you like large family friendly hotels but if you want pease and quiet - stay away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Jun 30, 2015
Overall our stay at the Eaton Chelsea was fabulous. The room was a little smaller than I had anticipated and the air conditioning/heat was uncontrollable
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashford Kent

Great location in the centre of Toronto

Posted Jun 29, 2015
Pros: Staff all helpful friendly & efficient. Great views from the roof terrace of the CN Tower.
Location: The CN Tower is a 30 minute walk away. Plenty of restaurants & fast food places nearby.Eaton centre few minutes away as is the nearest Metro station.
Stayed at Eaton Chelsea for 10 nights. Had no problems & had a great holiday. Good size room clean good maid service. Gym & swimming pool available. Decent places to eat in Hotel though plenty of places to go within few minutes walk. Hotel was busy throughout stay but service remained high.
3 out of 5
by A verified traveler

No Bar Fridge

Posted Jun 29, 2015
Location: Nice 15-20min walk to Union Station/Air Canada Centre/Rogers Centre. Very close to Eaton Centre. Lots of broad dining options around.
Overall not bad. However, would try another hotel next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Very close to downtown and in walking distance

Posted Jun 29, 2015
Pros: Always a hubub of busyness, but very friendly staff.
Location: great location
Wonderful, friendly staff. Always crowds around, but everyone is well taken care of. Staff went beyond when registering.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brantford Ontario

Very friendly staff! Above & beyond expectations!

Posted Jun 29, 2015
Great Hotel! Much better than years past when it was the Delta Chelsea. Would definitely stay there when in Toronto next!
3 out of 5
by A verified traveler

Posted Jun 29, 2015
The hotel was below average and the check I'm was a horrible experience
2 out of 5
by A verified traveler

ok

Posted Jun 28, 2015
Pros: It was a bed
Location: Food was good lots to do
Kids pool was closed they forgot to put sheets on hideabed upper deck was small and I wasn't impressed looks better online. Went downstairs for pizza and it was clear he didn't want to cook any he kept telling up it would be 35min and to go check out other places to eat. There is a great place down the road that serves eggs awesome
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

Great experience, unexpected bonuses.

Posted Jun 28, 2015
We stayed in a queen suite on the top floor with a pull out sofa in the living room area which our 6 year old slept on. The room was recently renovated so it was nice and clean. Of course a queen suite with a kitchen on the top floor, how can you go wrong. The bonuses we did not know about were that children 6 and under could eat for free in the restaurant as long as an accompanying adult purchased something over $10. Which made it very affordable to eat in the hotel. There is a family and youth area by the family pool which offers child care at certain hours, 2.5 hours for $10. And there is a fun waterslide at the family pool that is open at certain times. Easy to see that the staff are aware that they are working in the hospitality industry because they were excellent. We had a great 10 night stay and will definitely stay there again if we go back to Toronto.