Ratings based on 6,604 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Ottawa

OK, not refreshed, convenient.

Posted Apr 1, 2015
I had stayed at this hotel many times several years ago and liked it. Now found it disapointing - not refreshed, scratched furniture, hole in screen door, dirt on carpet. Called for extra pillows 2 days in a row - never got them. Too pricy for what you get.
1 out of 5
by A verified travelerfrom Fort Lauderdale

Very disappointed

Posted Mar 31, 2015
Pros: Location
Cons: not rip people
Location: Good restaurants and close to everything
I reserve for 2 adults and a 16 years kid, a room with 2 queen size beds but when I check in because they guarantee the accommodation for 3 people per room but not the beds, they want to give me a room with a king size bed. had no choice and had to pay 40 dollars more per night and so to sleep in a room with 2 queen size beds.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York, NY

Great hotel and helpful staff

Posted Mar 30, 2015
I stayed for one night and found the hotel clean, the staff helpful, and the location central for my needs.
Comment from Hotel Management
Mar 31, 2015 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
5 out of 5
Recommended
for Everyone
by A verified traveler

"Home Away from Home"

Posted Mar 29, 2015
Cons: Bathrooms are quite small...but clean and well-stocked
Location: This was a business trip; hotel was a block or 2 away from where I had to be
Welcoming Relaxed So close to everything I needed to do this trip BF in Market Garden so good Late checkout is value added
Comment from Hotel Management
Mar 31, 2015 by G.E.S, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Clean close to Universities

Posted Mar 28, 2015
Pros: location to universities
Cons: long lines for check in check out, more staff at these times.
Location: Only stayed to visit U of T and Ryerson, very convenient .
Clean comfortable room. Busy lobby with lots of families. Cafeteria style restaurant was actually very good. Suited our needs of touring University campuses within walking distance.
Comment from Hotel Management
Mar 31, 2015 by G.E.S, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
A little run down amenities. But clean rooms and good location.
Comment from Hotel Management
Mar 31, 2015 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
5 out of 5
Recommended
for Everyone
by A verified traveler

close to my appointments

Posted Mar 27, 2015
Pros: close to everything
Cons: nothing
Location: close to the eaton center
liked the room close to where i had to be and close to shopping
Comment from Hotel Management
Mar 31, 2015 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
4 out of 5
Recommended
for Everyone
by A verified travelerfrom monza

L'hotel è in centro ed in punTo strategico.

Posted Mar 26, 2015
Ho visitato la città, la CN tower, il Rom museo è le cascate del niagara.i mezzi pubblici sono veramente efficienti.
Comment from Hotel Management
Mar 31, 2015 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
Hotel was clean, up dated with a super comfy bed! We both slept like babies!
Comment from Hotel Management
Mar 31, 2015 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, ON

March Break at the Chelsea in Toronto

Posted Mar 25, 2015
Pros: Location, Staff and facilities. All great.
Cons: The staff could use more help on the check in desk. The wait was a little longer than it should have been.
Location: We walked for great sushi on St Patrick and then to Scotiabank Theatre for a movie. Next day we walked to the Royal Alex to see Heart of Robin Hood.
The day was extremely busy as March Break for public schools was in full swing. The staff still took time with every customer and were engaged and pleasant at all times. Excellent experience at the Hotel and the best stuff in Toronto is within walking distance.
Comment from Hotel Management
Mar 31, 2015 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto