Ratings based on 6,501 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Brooklin

nice hotel, central location, frequent fire alarms

Posted Feb 26, 2015
Pros: Good location, easy access to subway and nice restaurants. Staff at front desk, extremely friendly and accommodating.
Cons: A bit noisy, as construction starts right at 08:30 and makes working in the room difficult. Also, the fire alarms went off 3 times during my stay.
Location: Excellent Italian food at Donatello's. Also good Japanese food nearby.
This hotel was part of the Delta Hotels chain, but became part of another group in the summer of 2014. Its undergoing renovations which will return it to its former glory. Its in the "upper downtown" area, meaning its north of the Eaton's Center but if your business requires access to the hospitals or University of Toronto or Ryerson, its well located.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, right downtown.

Posted Feb 26, 2015
Was clean and comfortable. Pub had good food and live band. Would stay again.
2 out of 5
by A verified traveler

OK

Posted Feb 25, 2015
TV remote not working. cable was out some days. Should have been given a better discount.
3 out of 5
by A verified traveler

Experience

Posted Feb 23, 2015
Room was a little dirty, crumbs on the carpet, hair in the tub upon our arrival. I paid an extra 30 dollars for an upgrade as well. First night some child threw up in the kids pool and they closed the pool for the night.... very dissappointing for my kids of course as this was part of the reason we choose this hotel..pillows were so uncomfortable. the floor we were on had construction cardboard everywhere.. I was disappointed overall.
2 out of 5
by A verified travelerfrom rochester ny

The hotel needs to pay attention to the details...

Posted Feb 23, 2015
Pros: location
Cons: see above
the room we had was fine, but the bathroom had a ticking sound that never went away... I complained and they sent someone to see what the problem was, but they could not fix it @ 11;00 pm... they offered to move us but I had a very sick person in the room .. also the TV remote was broken... the hotel is starting to look beat... the elevators were in ruff shape inside.. bolts were missing that held the brass handrail`s on ... I been going there for 35 plus years , its time to find a new hotel to stay at.. p/s they did credit me back 1/2 of the room charge but still did not make up for a BAD nights sleep, then had to drive 4 hours home ...
2 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel but not what expected

Posted Feb 21, 2015
We booked via expedia and it said we would have a roll in shower but we didn't get that!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chatham On

In the centre of downtown

Posted Feb 20, 2015
Check in was fast. Concierge was able to recommend a great restaurant. The hotel wad under dome renovations so cardboard lining some walls and hallways really gave it a tacky look in certain areas. Nice gym and pool area on the top floor. Overall a good stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Great Location

Posted Feb 20, 2015
For anyone wanting to stay in the heart of the downtown, this is right hotel. It's right on the subway line. It's very easy to get around the downtown core within minutes.
4 out of 5
Recommended
for Couples
by A verified traveler

Great location

Posted Feb 20, 2015
Pros: Nice location, close to subway, good restaurants, shopping centre.
When leaving realized car battery was dead. Hotel staff were quick to help and provided a boost. Appreciated the extra help.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to downtown Toronto.

Posted Feb 19, 2015
Overall the hotel experience was positive eg. friendly and helpful staff,close to subway and shopping. Room comfort was disappointing because the room had a cracked window,peeling surface on the bathtub and the room was cold because of a constant draft.