Ratings based on 473 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler
Posted Apr 7, 2015
Pros: Close to the airport
Cons: Entire facility needs a facelift
Location: Lots to do in Toronto!
The hotel needs a good upgrading. It's tired throughout.
for Everyoneby A verified traveler from BC
Clean great rate - but check out the room first!Posted Apr 6, 2015
Pros: Seemed clean and well kept for the most part.
Cons: Customer Service, making sure basic amenities that are paid for (such as a working bathtub) are present.
Location: Loved the proximity to the Pearson International Airport and the fact that the Go Train will be going to the area sometime in 2015.
The room looked clean but the night we checked in I noticed there was a ring around the tub and no shower mat or way to prevent slipping at all. In addition, the next morning I thought I would soak in the tub before my husband awakened. I reasoned I would wipe the tub down before I got into it but there was no plug to be found anywhere for the bathtub. At 5:30 am I wasn't going to call room service and wake up my spouse or go down to the front desk, even if I was not profoundly deaf (which I am)! Finally, we asked if we could pay cash in the morning only to discover, not only had the amount had been added to my VISA, but an additional $50.00 charge had been added to it. My spouse called the hotel only to be told that it was a normal charge that would be removed after several days????!!! So we are keeping an eye on the VISA to see if this is the case. The charge also read "foreign currency" although we are Canadians???? Something is fishy and I doubt we would stay there again, although most of the hotel seemed clean and well kept.
for Everyoneby A verified traveler
Posted Apr 5, 2015
It was a great experience. Will be returning again
for Getaway With Friendsby Nicola from Saskatchewan
Late arrivalPosted Apr 3, 2015 on Hotels
Just stayed overnight between flights. Got in late. Phoned for shuttle and it came within 5 minutes. Desk concierge was very helpful. In morning, bag breakfast was provided since we left early. Good stay although short!
for Business Travelersby A verified traveler from toronto
good stay for 1 nightPosted Mar 22, 2015
Clean lobby, front entrance and room. Good size room. Comfortable bed. Can hear the 401/airport, but to be expected. Good staff.
for Personal Eventby teresa from Buffalo,NY
Everything very good, but $20 parking fee disappoiPosted Mar 14, 2015 on Hotels
Stayed for one night on a solo trip to Toronto for museum & shopping. Hotel was nice, but not near anything (except the airport & other hotels). The room was fine. Clean & comfortable ( although there was some popcorn on the rug so I wonder how clean?) the pool/hot tub was open until 11 pm & was very nice. Breakfast was better than the average free hotel breakfast (eggs,sausage, fruit, chocolate croissants!). My only complaint is that I saw online the parking was $12. When I got there, they said it was $15. When I checked my credit card bill, they charged me $20. It would cost me the difference to call long distance to Canada to bring this to the hotels attention. I feel they milked me as far as parking goes. The hotel is very near the main highway &15 minutes in either direction brought me to the royal Ontario museum or Ikea...which were my destinations, so ideally situated for my trip. Free wifi worked fine.
for Familiesby A verified traveler
Posted Mar 13, 2015 on Hotels
for Business Travelersby A verified traveler
Posted Mar 11, 2015 on Hotels
for Business Travelersby Marie-Claude from Montreal
OK for business stayPosted Mar 9, 2015 on Hotels
Clean room, good service and internet working well. However mattresses are too soft and you can feel the springs, and pillows are small. Breakfasts are good, but for dinner the restaurant is pretty bad (terrible lighting, bland food).
for Everyoneby A verified traveler
Close to the Toronto AirportPosted Mar 9, 2015
The proximity to the Airport was a bonus, b/c of an early morning flight. Rooms were clean and comfortable.