Ratings based on 766 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Enjoyed

Posted Jul 27, 2014
Don't eat in room cost too... go to the cafe in hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Staff

Posted Jul 15, 2014
Initial room smelled of body odour and we were reassigned a new room immediately
Comment from Hotel Management
Jul 18, 2014 by Jason, Hotel Management
Hi S, Thanks for the great rating! We are sorry if your first room did not smell fresh. It's great to hear that we dealt with the problem quickly. Best Regards, Jason Goulding Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Travel through Toronto

Posted Jul 14, 2014
Pros: Easy to get to.
Cons: pricing is high for the hotel.
Location: Close to airport, convention center, bus to subway and airport.
Spent a nite at the hotel on our way through.. Good service. Parking fee covered by hotel. Room nice, a bit dated. Would stay again at the discounted rate of $129 but not at regular rate of $209
Comment from Hotel Management
Jul 18, 2014 by Jason, Hotel Management
Hi business travel, Thanks for choosing to stay at the Four Points Toronto Airport. Your feedback is truly valued. We are pleased that you found our staff service to be good. Just to let you know that we will be heading into renovations next year to update our look! See you again when you're back in the area. Best Regards, Jason Goulding Front Office Manager
3 out of 5
by A verified traveler from PA

OK to stay

Posted Jul 5, 2014
Pros: close to airport
Cons: cleaness
small room, the beds were clean, not very clean bathroom
Comment from Hotel Management
Jul 14, 2014 by Mariel, Hotel Management
Hi minijing, Thank you for your feedback! It is truly appreciated. Please accept our sincerest apologies if the bathroom did not meet your expectations. Our housekeepers strive hard to ensure the rooms are spotless for our guests. Thank you again for your review. Kind Regards, Mariel Barbaza Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by Victoria from Clarington, Ontario

Calmed Nerves

Posted Jul 1, 2014
Pros: Clean, very friendly and helpful. Booked thru expedia, so I got an awesome price!
Location: RIght across the road from the airport, and you couldn't hear the planes!
I was sending my 18 year old son on his first trip away the next morning. My nerves were shot and the young lady behind the desk could tell right away that I was nervous. A little conversation went a long way, she was so kind and helpful. Another part of the same trip organization was staying at the hotel and she said she would get me in touch with the people in charge. Which she did. It turns out that the trip organization always uses this hotel when needed, the organization told me, not the hotel. We went to our room, which was extremely clean and the beds and pillows were so comfy cozy. We ordered up two burgers with salad and fries which were awesome! Early in the morning the shuttle driver was so helpful. I told him I was only dropping off my son and then would be returning to the hotel. He told me not to worry, that he would be back and would pick me up in the same spot, in departures. I was still so nervous that I didn't see him come back, he waved to get my attention and we chatted the quick drive back to the hotel. I went back to my comfy bed and thought that this would definitely be the place to stay if I ever need a hotel by the airport in the future.
Comment from Hotel Management
Jul 7, 2014 by Mariel, Hotel Management
Hi Victoria, Thank you for taking the time to submit a review regarding your recent stay with us. I am pleased to hear that our staff was able to sense the nervousness, and able to calm them right away! It is great to hear that your overall stay was a positive one and that you were able to see your son off at the airport without a hitch. We thank you again for your feedback and look foward to welcoming you back soon! Kind Regards, Mariel Barbaza Assistant Front Office Manager
3 out of 5
Recommended
for Everyone
by Randal from Strathroy ON

Nice Hotel close to the airport

Posted Jun 2, 2014
- Window faced runway area, beyond some buildings where small planes were constantly taking off. - fun to watch. - I soon learned where to go (Wendy's parking lot) to watch planes approaching, and flying overhead for landing. - Hotel, was well laid out with easy access to lobby (spacious) and elevators. Staff was very friendly.
Comment from Hotel Management
Jun 9, 2014 by Mariel, Hotel Management
Dear Randal S, Thank you for the great review of our hotel! I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know that you received such friendly service. We hope to see you again soon! Kind Regards, Mariel Barbaza Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by Rukshana from Vancouver BC

Too far from downtown but excellent staff and safe

Posted May 26, 2014
Pros: The security and the people
Cons: House keeping
Location: nothing close by except airport
The hotel experience was great if the hotel was closer to downtown I would always stay there but I have no complaints the restaurant and staff made my stay very comfortable
Comment from Hotel Management
May 28, 2014 by Mariel, Hotel Management
Hi Rukshana, Thank you for your review regarding your recent stay with us. I am pleased to hear that your overall experience was great! Your kind words have been passed to our restaurant staff. We look forward to seeing you again soon! Kind Regards, Mariel Barbaza Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by Peter

Can walk to from Terminal 3

Posted May 22, 2014
Rooms ok for one night stay. Restraunt and bar good
Comment from Hotel Management
May 26, 2014 by Mariel, Hotel Management
Hi Peter, Thank you for your comments! We are happy to hear that our proximity to Pearson Toronto Airport is was convenient for your travels. Your kind comments will be passed to our Restaurant and Lounge staff. We hope to see you soon! Kind Regards, Mariel Barbaza Assistant Front Office Manager
3 out of 5
Recommended
for Everyone
by LA from Shanghai

Quiet airport hotel

Posted May 5, 2014
Shuttle didn't seem as frequent as other hotels since I missed it and waited quite a while after a long flight. Only every 30 min and hotel is a bit farther from airport than expected. Breakfast order in the morning came quickly to room but the meat was overcooked. Restful stay for next day's flight and I went to airport earlier than I needed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value at $100 all in.

Posted May 5, 2014
Friendly staff, clean and comfortable room. Good for an overnight related to air travel.