Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

A unique experience

Posted Dec 17, 2014
Pros: Most of all the staff. The uniqueness and the location.
Cons: No
Location: The unique restaurants and taverns.
We had a very unique experience staying at the Gladstone and being in West Toronto. The staff were very accomadating and the fact that we were right on the Queen Street line assisted us in getting around the city easily, being dropped of right at the door of the hotel. We were in Toronto to visit our son that was staying at a friends house in West Toronto. He was here on business. The space at the hotel allowed us to have a great visit outside of our room. The elevator was fun and the room was really a piece of art! Thank you!
4 out of 5
for Everyone
by A verified travelerfrom Winnipeg

A Charming and Artful hotel in the Heart of Queen

Posted Dec 16, 2014
Pros: The hotel is charming and unique with tons of character and lots of great restaurants and shopping nearby. The staff was helpful and friendly.
Cons: The top floors were very warm, my room was almost 80ºF even with the heater off & window open. A great place for a leisure trip, less so for business.
Location: Lots of great shopping and galleries nearby, abundance of hip restaurants and bars. Perfect spot for a weekend with friends.
I visited Toronto on business recently and had been meaning to try the Gladstone. I'd stayed at the nearby Drake hotel (another refurbished boutique hotel in the trendy Queen West area), and was interested to see how the Gladstone would compare. I arrived on a Saturday night in the midst of a huge party going on, which threw me a little. I felt a bit like I was crashing a party, but they kindly offered me an invitation and ticket for a drink. If I had been there with someone it would have been fun to check it out. But when I got to my room, it was very quiet and I had no noise issues at all. Each room is different, designed by local(?) artists. The common areas are galleries with interesting art exhibits. It was nice to walk around and explore during the day when nobody was around.
2 out of 5
by A verified traveler

Gladstone Hotel

Posted Dec 15, 2014
Pros: The décor was nice.
The room was very small. The showers are very small can not move around at all. The bathroom was very tiny as well. Three of the light bulbs were not working. We were not told of extra fee for parking they have 4-5 spots for guests. They offer free tea and coffee but not in the rooms, the hot water for tea was cold. Would not recommend hotel.
3 out of 5
for Business Travelers
by A verified traveler

Interesting boutique hotel but a few small gaps.

Posted Dec 8, 2014
Pros: Great character and good restaurant.
Cons: Coffee maker in the rooms and a better elevator.
Location: It in a rather run down part of Queen street.
Great old hotel with an interesting collection of art however: someone has to operate the elevator for you and it's nuisance to call and wait. No coffee maker in the room. Something set in the hall but who wants to face the world before caffeine~!?! Also the tea water was cold.
3 out of 5
for Couples
by A verified traveler


Posted Nov 4, 2014
Pros: Funky
Cons: As above staff compassion/politeness Heating disasters occur in older hotels probably
Location: Queen West is great
Was at this landmark hotel for 2 nights to attend a wedding taking place there The hotel was challenged by a Halloween Party taking place on the night of our arrival I didn't mind the noise because it all seemed fun The room was 67 F when we got in and we were given an electrical heater which was not very powerful By morning it was 64 F The heating in the hotel seemed to have been lost overnight and it was cold throughout When I asked about the heating (I think I was careful in how I did this) the response was abrupt and not apologetic The conditions in the hotel improved over the day and all of the arrangements for the wedding worked well Staff for the wedding were terrific
3 out of 5
by A verified travelerfrom Palo Alto, CA

Attractive, art-oriented hotel but couldn't sleep

Posted Oct 23, 2014
Pros: Cleanliness, room decorations, local art on display throughout. The bar and bartender were very nice as well.
Picked the Gladstone Hotel because it was near the venue for a conference. The hotel is in the arts neighborhood of Toronto on West Queen Street and the hotel open spaces, lobby, and all rooms are designed or decorated by local artists. The staff was pleasant and each floor had free coffee set up on the floor lobby each day, so very pleased from this perspective. But the room I had was facing the main street, and the street noise was incessant both nights with delivery trucks and garbage pickups and general traffic going on all night long. The hotel is an older building so there is basically zero noise insulation and I had two hard nights with little sleep. So while I liked the hotel, the only way I would stay is to insist I get a room far away from the main street. My other peeve is that the shower is very small, and I couldn't stand straight under the showerhead (I'm 6' tall) and even turning around to wash myself was very difficult.
5 out of 5
for Everyone
by A verified travelerfrom Pittsburgh, PA

Perfect hotel in the perfect location!

Posted Oct 13, 2014
The hotel was just as described on the website! It had a cool, artsy atmosphere and was an amazing place to call home during our trip.
4 out of 5
by mango in paradisefrom montreal

Posted Sep 28, 2014 on Hotels.com
Excellent service, terrific bar and restaurant...hotel is clean, rooms and hotel decor is whimsical...located in fun neighbourhood. Rooms are small, A/C is a little loud. Our second stay would go back
4 out of 5
for Other
by A verified travelerfrom UK

An excellent hotel, in a cool Toronto area

Posted Sep 28, 2014
Pros: Interesting installations and art
Cons: Staff being more knowledgeable about key events happening in Toronto
Location: It is on Queen Street West, one of the coolest streets on the planet. The hotel is on the public transport route.
Check in and out were very efficiently processed. Staff were friendly, and helpful, and the hotel was clean. The outside appearance of the hotel looks a little tired, which I found concerning, but any worries soon went when I was checked in.
5 out of 5
for Couples
by A verified travelerfrom Nutfarm, CA.

Hotel oozing with character.

Posted Sep 28, 2014
Pros: Style, location.
Cons: Staff should get a crash course on the neighborhood.
Location: Galleries galore.
Thoroughly enjoyed our stay here, it's a beautiful old hotel all tarted up with mod cons in the best possible taste, by people with a real sense of style. Our room was done by someone named "ladyfag" (no joke, google her) in what can only be described as "mid-19th Century cathouse boudoir". Staying there was pure delight. The hotel staff were all also equally stylish, friendly, and beautiful (both male and female). The only downside was that some of them seemed SINGULARLY uninformed about the neighborhood, but still, all were eager to be helpful. All in all well worth the rather high price. This would be my first choice place to stay in Toronto henceforth.