Ratings based on 626 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Janice from N.Y.

Great except the bed

Posted Apr 17, 2014
The hotel as a whole was very clean. Everything was great except the bed. Very uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for attending a downtown event..

Posted Apr 13, 2014
Attended a raptors game at ACC walked the 2ins there and took the quick subway ride back
2 out of 5
by Amanda from buffalo NY

Ok hotel.Staff indifferent.Needs to be cleaner.

Posted Apr 7, 2014
Pros: The pool was a nice activity for my three year old. We used it both nights.
Cons: Attitude of the front desk staff could be better.
When we arrived to check in, there was no one at the valet or present to help us with all our belongings. I had several questions for the front desk agent and while he answered them, he was brisk with me and I felt like I was bothering him. Tehre was noone else checking in at the time, so I don't understand his attitude. Our room as ok, it was slightly rundown as it had peeling wallpaper throughout. It was also not as clean as it should have been. The blinds in the bathroom were dust covered as was the mirror. The tub while clean did not have caulk all the way around. Throughout our stay the television continuosly went off, lost its "signal". We ran into housekeeping and reported it but never heard back. I also told the front desk agent. Later he told me they were having the provider come check it out. At no time did anyway apoligize or offer any compensation. While we did not travel to Toronto to watch TV, we relied on it inbetween siteseeying to entertain our three year old. We ate dinner at Caseys on the ground floor of the hotel on our first night. It was very convenient, however the food was awful. My husband and I ordered burgers and they came out completely charred and dry.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near Toronto downtown

Posted Mar 31, 2014
Pros: Staff were extremely friendly, helpful and seemed to always anticipate our every need.
Just a quick overnight stay. Will definitely choose this hotel next time in town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Mar 31, 2014
Very Happy with accommodation, price and location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel just outside downtown

Posted Mar 30, 2014
About 10 minutes from the main downtown area of Toronto. It's a little bit out of date decor wise but the hotel was clean & comfortable. Large room - in that North American way. All the staff were incredibly polite and the one or two queries I had for them were answered quickly. Good breakfast too.
2 out of 5
by A verified traveler

Ok hotel but horrible location

Posted Mar 27, 2014
Pros: The rooms are nice
Location: Not a nice location, lack of good restaurants, streets are dirty
The hotel rooms are nice, some of the staff at reception desk not well trained other are extremely helpful. However the location is really not nice, quite a distance from any decent restaurants and the area around the hotel is dirty and it feels unsafe
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place, and amenities. Sketchy area though

Posted Mar 24, 2014
Everything was great overall except the area down dundas towards yonge I was told by locals is a little dangerous at night. But take a can and you're fine!
4 out of 5
Recommended
for Everyone
by A verified traveler

downtown toronto

Posted Mar 24, 2014
nice clean room, quiet, friendly staff, large room, had a nice stay. convenient location. a bit seedy neighbourhood but not a problem as it was merely a place to stay would recommend to others. thank you
3 out of 5
Recommended
for Everyone
by RA from CALGARY

Booked 1week in advance...

Posted Mar 17, 2014
Pros: Staff were great, very friendly, location was convenient.
Cons: If you pre book for a specific room and you pay the price for that specific room that you actually get the room you paid for, becauses prices due vary
Location: Great restaurant(s), karaoke bar at base of hotel, close to downtown, sutherland chan school of massage nearby for the most amazing massage treatments
Just putting out there that my partner and I were a bit disappointed with not receiving the room we pre-booked a week in advance. After driving for a full day we had treated ourselves with a room which included a hot-tub+Chromotherapy lighting in the living room. Instead, we were escorted around to different rooms in the building with bathtubs instead of Jacuzzi/hot-tub being told that these room's were better than the one we had ordered? We finally asked to see the room we had pre booked, and to no surprise they said we could not see it because the Jacuzzi/hot tub was non-functioning? I guess, but why can't i still see the room? Answer: You could see the room tomorrow if u like?? lol...ah entertaining, but disappointed for not getting what I paid for. Anyways, staff was great, we were accommodated/upgraded to a room with a staircase, 2 floors, but no Jacuzzi/ hot tub????Looked like a bachelor party room, looked like it had been partied in.... My 2 Cents.