Ratings based on 1,324 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

I would not tell people to stay at this hotel

Posted Jul 27, 2015
Pros: NOTHING.
Cons: NEW MATRESSES, NEW QUEEN BEDS, FREE UNERGROUND PARKING, FREE HOT BREAKFASTS.
MATRESSES ON BEDS WERE LUMPY ,BEDS WERE DOUBLE NOT QUEEN, DID NOT HAVE COMPLIMENTARY BREAKFASTS. I WILL NEVER STAY AT ANOTHER HILTON HOTEL.
3 out of 5
by A verified traveler from Rio de Janeiro

Hotel com muitos mendigos na porta.

Posted Jul 27, 2015
Pros: Limpeza dos quartos.
Cons: Funcionarios que nao inspiram conffianca, alguns sem uniforme. Estranho.
Location: Localizacao boa. Problema sao os mendigos ao redor.
Quarto com hidromassagem, muito barulhente. Quarto ao lado, tubulacao do banheiro quando aberta, o som entrava em nossa suite. Terrivel.
5 out of 5
Recommended
for Couples
by A verified traveler from buffalo, ny

very comfortable nice room we loved the jacuzzi

Posted Jul 26, 2015
Pros: the jacuzzi
Location: the keg yum!!!
we stayed here for our anniversary! lots of fun! room was big and easy to come in and out of hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Région Montréal

À 5 minutes du "Time Square" de Toronto!

Posted Jul 25, 2015
Personnel attentif aux besoins du client. Très tranquille. Qualité/prix excellent.
3 out of 5
by A verified traveler

The seedy part of town...

Posted Jul 22, 2015
The hotel is located in a less than desirable part of town. We knew this when we pulled into line to check in and my wife was panhandled through her open car window. The manager saw this and physically removed the beggar. Another indication that this is not a great neighborhood--the price that is charged for valet parking. The choice is to pay $40 to park underground or $8 to park across the street. After our experience checking in, this was an easy choice, but added to the overall cost of the hotel. The facility was fine and the staff was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Nice hotel. Shopping, site seeing and restaurants are in walking distance. Very friendly staff. We would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from timmins, ontario

Great Hotel!

Posted Jul 19, 2015
Pros: Everything
Cons: Cost of parking
Location: Downtown Toronto, who could ask for more
Friendly staff, clean, helpful, loved my stay, great location, comfortable beds, free Starbucks coffee
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

The stay in your hotel was wonderful.

Posted Jul 19, 2015
Thr stay was great! Staff was wonderful. One of your cleaning staff went beyond expectations. She made sure we had everything and cleaned our room very well. Pool was great too and was kept cleaned. I will definitely go back again very soon.
2 out of 5
by A verified traveler

Decent hotel but will not be returning

Posted Jul 19, 2015
Pros: The room.
Cons: The gym was abysmal.
Location: Central location and near dundas/yonge
The staff were rude and not interested in helping customers. It seemed like it was a supreme inconvenience for them to get any work done. The room itself was nice and clean but for almost $200/night I will definitely not be returning.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

great stay!

Posted Jul 19, 2015
Pros: The pool, the desk service, the cleanliness, and the overall location
Cons: The restaurant service and maybe softer more squishy beds
Location: Location was great - walking distance to all kinds of stores, restaurants and Toronto monuments ( Nathan Phillips square, etc)
The staff was amazing! Jackie made our stay amazing! And the gentlemen both working the night were also amazing and so funny! Staff was helpful and courteous! The room was great but the bed was a bit hard for my liking.