All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very Impressed with the clean and well maintained building and property! Walking trails very close by, easy access to the highway, staff were very informative and kind! Will return and highly recommend
Crystal
Stayed 1 night in Apr 2024
Response from KC on Apr 22, 2024
Thank you, Crystal, for the amazing review! We are thrilled you enjoyed your stay with us! We hope to see you again soon!
While i know its not directly controllable. There were kids hockey teams staying at the hotel. That's not the problem as i used to play competitive sports. The problem is the kids were playing hockey in the hall ways while their parents stood their and openly drank until late at night. There was no supervision in the pool (it was WAY OVER capacity) and i got hit in the upper body 3 times by kids horse playing around. I understand it should be the discretion of the parents over looking their kids behavior, but if the staff of the hotel are aware of this many people staying there they should at the very least be checking the areas of where they are staying.
Kelly
Stayed 1 night in Feb 2024
Response from kc on Mar 22, 2024
Thank you Kelly for sharing your stay experience with us. We appreciate it! We do our best to manage all our guests staying at the hotel to ensure everyone has a great stay. Unfortunately, sometimes it is hard to keep everyone under control. We try to combat this, with common areas for teams to gather in and having added security to monitor all areas of the hotel. I will address your concerns with the appropriate departments and our security company.I hope that you will give us another opportunity to welcome you back to the hotel and for us to show you our personal best hospitality.
Thanks, Bruce, for sharing your experience with us - I will share your comments with our Food and Beverage team. on the weekends, breakfast and coffee starts at 7am, but there is a coffee machine in the sweet shop available 24 hours a day. During the week breakfast and coffee starts at 7am. We hope to see you again.
6/10 Okay
Eileen
Traveled with family and small children, Business traveler
I have had to travel back and forth from home to Toronto for medical apts and this lovely hotel is only a half hour drive to downtown even during morning rush hour traffic. Love the pool and hot tub and work out room. The bar area is nice and quaint and the breakfast spread is very good for its value too
Della
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thank you so much for sharing your stay experience with us. We are thrilled you enjoyed your stay and look forward to seeing you again.
8/10 Good
Patricia
Traveled with group
Jan 25, 2024
Liked: Property conditions & facilities
Was recommended by a medical clinic when I made the booking. It was close by and convenient for an early morning appointment.
Patricia
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thanks so much Patricia! Appreciate your feedback.
The hotel offered everything we were looking for. The room was spacious, lots of parking spaces, and free wifi. The staff were very polite but and helpful. Additionally, for an extra $15, you can get a decent breakfast. Overall, it was an amazing hotel for the price they charge
Ebrahim
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thank you so much Ebrahim for sharing your stay experience with us. We are thrilled to have met and exceeded your expectations. We hope to see you again soon!
Thank you for the amazing review, Jay! We appreciate it!
8/10 Good
Sharmeen
Jan 13, 2024
Sharmeen
Stayed 1 night in Jan 2024
Response from kc on Jan 19, 2024
Thanks for the great rating, Sharmeen! We appreciate your business.
10/10 Excellent
Paul
Jan 10, 2024
Paul
Stayed 1 night in Jan 2024
Response from KC on Jan 12, 2024
Thank you, Paul, for the amazing review!
2/10 Terrible
Alexander
Jan 9, 2024
Alexander
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thanks for the review, Alexander. We would love to learn more about your stay. Please reach out to the hotel directly so we can address your concerns. We look forward to hearing from you.
10/10 Excellent
Christina
Traveled with family and small children, Traveled with family
Very nice hotel, friendly staff, clean, safe area, but don’t order the room service dessert it’s gross lol
Christina
Stayed 1 night in Jan 2024
Response from KC on Jan 12, 2024
Thanks for sharing your stay experience with us Christina, we appreciate it! I will share your comments with our Food and beverage team. I am glad you enjoyed your stay!
Really nice and well maintained hotel, staff very friendly. Requested late check out (12:00) and was no issue. Will choose this hotel again next time
Cesar
Stayed 1 night in Dec 2023
Response from KC on Jan 12, 2024
Thank you so much Cesar for the great review! We look forward to welcoming you back soon!
10/10 Excellent
Christy, Fergus
Jan 1, 2024
Christy
Stayed 1 night in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Christy, for the amazing review!
8/10 Good
Les
Traveled with family
Dec 30, 2023
Swimming pool n hot tub
Les
Stayed 2 nights in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Les, for the great review! I hope you enjoyed the indoor pool and hot tub!
2/10 Terrible
timmy
Dec 29, 2023
timmy
Stayed 6 nights in Dec 2023
Response from KC on Jan 19, 2024
Thanks for sharing your experience with us Timmy. Please reach out to us so we can learn more about your stay. Looking forward to hearing from you.
2/10 Terrible
Deeb
Dec 27, 2023
Liked: Cleanliness
They charged me twice
Deeb
Stayed 1 night in Dec 2023
Response from Keely on Jan 2, 2024
Hello Deeb. Thank you for your review. I have checked our system, and do not see a double charge for your stay. It may be an authorization that you are seeing on your card and not an actual charge. I do apologize for any confusion. If you still have any questions, please reach out to the hotel directly at 905-829-1145, and one of our Guest Service Agents would be happy to help!
Receptionist noticed guest using cane when checking in and offered an accessible room which was gratefully accepted. Very observant to offer and very much appreciated.
Deborah
Stayed 2 nights in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Deborah for the amazing review! I will share your comments with our front desk team! Take care and see you again.
Very new. Very clean. Some oddly placed things (toilet was kind of in front of the sink and so close that you would touch the toilet). Bed and pillows were excellent.
The service unfortunately was below average. This is becoming the norm in Toronto where the employees hired do not understand what service and customer satisfaction is. Got some abrupt, and unhelpful support when I needed something. Check in was also not as pleasant as it could be.
Verified traveler
Stayed 2 nights in Dec 2023
Response from kc on Dec 22, 2023
Thank you for sharing your stay experience with us. I will share your comments with the necessary department heads to ensure all our guests have the best experience and customer service. Thanks again for staying with us.
Thank you for your rating. We would like to know more about your stay experience, please reach out to the hotel to discuss your stay further. Thank you!
The best part of our stay had to do with the Professional and compassionate staff on site. This ranged from front desk personnel to the staff in the restaurant at breakfast. Cannot say enough about the Housekeeping staff as well.They are excellent.
Patrick
Stayed 10 nights in Nov 2023
Response from KC on Nov 30, 2023
Thank you for the amazing review, Patrick! We are thrilled your stay was wonderful! I will share your comments with our team. Take care and see you again soon!