Terrace/patio

Reviews of Hilton Garden Inn Toronto/Oakville

3 out of 5
Hilton Garden Inn Toronto/Oakville
2774 South Sheridan Way, Oakville, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very Impressed with the clean and well maintained building and property! Walking trails very close by, easy access to the highway, staff were very informative and kind! Will return and highly recommend
Stayed 1 night in Apr 2024
Response from KC on Apr 22, 2024
Thank you, Crystal, for the amazing review! We are thrilled you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from KC on Apr 22, 2024
Thanks so much Karen! We appreciate it!

10/10 Excellent

Chris

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Sauna and pool a little chilly but otherwise pleasant stay and pet friendly is a bonus
Stayed 1 night in Apr 2024
Response from KC on Apr 18, 2024
Thanks for the great review, Chris!

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay near Pearson airport. Great to have free parking.
Stayed 1 night in Apr 2024
Response from KC on Apr 10, 2024
Thanks Adam! We appreciate your review!

8/10 Good

Manmeet Kaur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful locality
Stayed 1 night in Mar 2024
Response from KC on Apr 5, 2024
Thank you so much Manmeet! We hope to see you again soon!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was great
Stayed 2 nights in Mar 2024
Response from KC on Apr 4, 2024
Thank you for the fantastic review, Gabriela! So grateful!

10/10 Excellent

Mamta

Traveled with partner
Great breakfast included. Nice and polite staff especially the lady at the front desk. Very happy with the room and service :)
Stayed 1 night in Mar 2024
Response from KC on Mar 25, 2024
Thank you for the great review Mamta! We hope to see you again soon! Take care!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KC on Mar 20, 2024
Jessica - thanks for the amazing rating! We appreciate it!

10/10 Excellent

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities
Good but terrible beds, i did like the full toiletries bottles on the walls in the bathroom!
Stayed 1 night in Mar 2024
Response from KC on Mar 20, 2024
Thank you Dawn!

6/10 Okay

Jamie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Place was ok pool was good but no toilet paper in room on check In
Stayed 3 nights in Mar 2024
Response from KC on Mar 20, 2024
Thank you for sharing your experience with us Jamie. I will follow up with our Housekeeping team. We hope to see you again soon!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, helpful staff, but some highway noise at night.
Stayed 2 nights in Mar 2024
Response from KC on Mar 20, 2024
Thank you for sharing your feedback with us Robert!

10/10 Excellent

Pamala

Traveled with family
They were amazing. I will stay there again
Stayed 1 night in Mar 2024
Response from KC on Mar 20, 2024
Thank you so much Pamala!

8/10 Good

Paul

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from KC on Mar 20, 2024
Thank you so much Paul!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking. Great location, friendly staff.
Stayed 1 night in Mar 2024
Response from KC on Mar 20, 2024
Thank you for the great review Andrea!

6/10 Okay

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
While i know its not directly controllable. There were kids hockey teams staying at the hotel. That's not the problem as i used to play competitive sports. The problem is the kids were playing hockey in the hall ways while their parents stood their and openly drank until late at night. There was no supervision in the pool (it was WAY OVER capacity) and i got hit in the upper body 3 times by kids horse playing around. I understand it should be the discretion of the parents over looking their kids behavior, but if the staff of the hotel are aware of this many people staying there they should at the very least be checking the areas of where they are staying.
Stayed 1 night in Feb 2024
Response from kc on Mar 22, 2024
Thank you Kelly for sharing your stay experience with us. We appreciate it! We do our best to manage all our guests staying at the hotel to ensure everyone has a great stay. Unfortunately, sometimes it is hard to keep everyone under control. We try to combat this, with common areas for teams to gather in and having added security to monitor all areas of the hotel. I will address your concerns with the appropriate departments and our security company.I hope that you will give us another opportunity to welcome you back to the hotel and for us to show you our personal best hospitality.

2/10 Terrible

phuong

Disliked: Cleanliness, staff & service, property conditions & facilities
Better sheets, less noise
Stayed 1 night in Feb 2024
Response from KC on Mar 25, 2024
Thank you for your rating. We would love to learn more about your stay. Please contact the hotel to discuss your experience. Thank you!

10/10 Excellent

Ross

Stayed 2 nights in Feb 2024
Response from KC on Mar 22, 2024
Thank you for the amazing rating Ross! We hope to see you again soon!

10/10 Excellent

JAMES

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WAS VERY NICE..ROOM GREAT..DINNER VERY GOOD..VERY CONVENIENT TO 403 HIGHWAY.
Stayed 1 night in Feb 2024
Response from KC on Feb 21, 2024
Thank you, James, for the amazing review! We really do appreciate it! See you again soon!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KC on Feb 15, 2024
Thank you, Bruce!

8/10 Good

gagan

Stayed 1 night in Feb 2024
Response from KC on Mar 20, 2024
Thank you so much Gagan!

6/10 Okay

Kaushiki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from KC on Feb 15, 2024
Thank you for the rating Kaushiki

8/10 Good

Bruce

Traveled with pets, Traveled with family
No breakfast or coffee till 7am
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thanks, Bruce, for sharing your experience with us - I will share your comments with our Food and Beverage team. on the weekends, breakfast and coffee starts at 7am, but there is a coffee machine in the sweet shop available 24 hours a day. During the week breakfast and coffee starts at 7am. We hope to see you again.

6/10 Okay

Eileen

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is closed to high way.
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thanks for your feedback Eileen!

10/10 Excellent

Della

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had to travel back and forth from home to Toronto for medical apts and this lovely hotel is only a half hour drive to downtown even during morning rush hour traffic. Love the pool and hot tub and work out room. The bar area is nice and quaint and the breakfast spread is very good for its value too
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thank you so much for sharing your stay experience with us. We are thrilled you enjoyed your stay and look forward to seeing you again.

8/10 Good

Patricia

Traveled with group
Liked: Property conditions & facilities
Was recommended by a medical clinic when I made the booking. It was close by and convenient for an early morning appointment.
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thanks so much Patricia! Appreciate your feedback.

10/10 Excellent

Ebrahim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered everything we were looking for. The room was spacious, lots of parking spaces, and free wifi. The staff were very polite but and helpful. Additionally, for an extra $15, you can get a decent breakfast. Overall, it was an amazing hotel for the price they charge
Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thank you so much Ebrahim for sharing your stay experience with us. We are thrilled to have met and exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from KC on Jan 19, 2024
Thank you for the amazing review, Jay! We appreciate it!

8/10 Good

Sharmeen

Stayed 1 night in Jan 2024
Response from kc on Jan 19, 2024
Thanks for the great rating, Sharmeen! We appreciate your business.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from KC on Jan 12, 2024
Thank you, Paul, for the amazing review!

2/10 Terrible

Alexander

Stayed 1 night in Jan 2024
Response from KC on Feb 15, 2024
Thanks for the review, Alexander. We would love to learn more about your stay. Please reach out to the hotel directly so we can address your concerns. We look forward to hearing from you.

10/10 Excellent

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff, clean, safe area, but don’t order the room service dessert it’s gross lol
Stayed 1 night in Jan 2024
Response from KC on Jan 12, 2024
Thanks for sharing your stay experience with us Christina, we appreciate it! I will share your comments with our Food and beverage team. I am glad you enjoyed your stay!

10/10 Excellent

Cesar, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and well maintained hotel, staff very friendly. Requested late check out (12:00) and was no issue. Will choose this hotel again next time
Stayed 1 night in Dec 2023
Response from KC on Jan 12, 2024
Thank you so much Cesar for the great review! We look forward to welcoming you back soon!

10/10 Excellent

Christy, Fergus

Stayed 1 night in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Christy, for the amazing review!

8/10 Good

Les

Traveled with family
Swimming pool n hot tub
Stayed 2 nights in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Les, for the great review! I hope you enjoyed the indoor pool and hot tub!

2/10 Terrible

timmy

Stayed 6 nights in Dec 2023
Response from KC on Jan 19, 2024
Thanks for sharing your experience with us Timmy. Please reach out to us so we can learn more about your stay. Looking forward to hearing from you.

2/10 Terrible

Deeb

Liked: Cleanliness
They charged me twice
Stayed 1 night in Dec 2023
Response from Keely on Jan 2, 2024
Hello Deeb. Thank you for your review. I have checked our system, and do not see a double charge for your stay. It may be an authorization that you are seeing on your card and not an actual charge. I do apologize for any confusion. If you still have any questions, please reach out to the hotel directly at 905-829-1145, and one of our Guest Service Agents would be happy to help!

10/10 Excellent

Joshawah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KC on Jan 12, 2024
Thank you for the great review Joshawah!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist noticed guest using cane when checking in and offered an accessible room which was gratefully accepted. Very observant to offer and very much appreciated.
Stayed 2 nights in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Deborah for the amazing review! I will share your comments with our front desk team! Take care and see you again.

10/10 Excellent

Annabelle

Stayed 1 night in Dec 2023
Response from KC on Jan 12, 2024
Thank you, Annabelle, for the amazing review!

8/10 Good

Eduardo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay!!
Stayed 1 night in Dec 2023
Response from KC on Feb 15, 2024
Thanks so much Eduardo! See you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KC on Dec 22, 2023
Thanks for the amazing review!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Needs more friendly and helpful employees
Very new. Very clean. Some oddly placed things (toilet was kind of in front of the sink and so close that you would touch the toilet). Bed and pillows were excellent. The service unfortunately was below average. This is becoming the norm in Toronto where the employees hired do not understand what service and customer satisfaction is. Got some abrupt, and unhelpful support when I needed something. Check in was also not as pleasant as it could be.
Stayed 2 nights in Dec 2023
Response from kc on Dec 22, 2023
Thank you for sharing your stay experience with us. I will share your comments with the necessary department heads to ensure all our guests have the best experience and customer service. Thanks again for staying with us.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kc on Dec 22, 2023
Thanks for the amazing review Ashley!

4/10 Poor

Pernel

Disliked: Cleanliness, staff & service, property conditions & facilities
Substandard
Stayed 1 night in Dec 2023
Response from kc on Dec 22, 2023
Thank you for your rating. We would like to know more about your stay experience, please reach out to the hotel to discuss your stay further. Thank you!

10/10 Excellent

eileen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay.
Stayed 1 night in Dec 2023
Response from KC on Dec 22, 2023
Thank you so much Eileen! We appreciate it!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kc on Dec 22, 2023
Thanks for the great review Matthew!

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice and helpful.
Stayed 2 nights in Nov 2023
Response from KC on Nov 30, 2023
Thank you so very much Ghassan for the amazing review!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of our stay had to do with the Professional and compassionate staff on site. This ranged from front desk personnel to the staff in the restaurant at breakfast. Cannot say enough about the Housekeeping staff as well.They are excellent.
Stayed 10 nights in Nov 2023
Response from KC on Nov 30, 2023
Thank you for the amazing review, Patrick! We are thrilled your stay was wonderful! I will share your comments with our team. Take care and see you again soon!

10/10 Excellent

Greg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific
Stayed 1 night in Nov 2023
Response from KC on Nov 30, 2023
Thank you so much Greg for the amazing review!

10/10 Excellent

John Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Liked my stay
Stayed 2 nights in Nov 2023
Response from KC on Nov 30, 2023
Thank you so much John Karl!