Ratings based on 2,004 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Posted Jul 12, 2015
It was wonderful hotel! Definitely would recommend .. Location is prime!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Clean and comfortable

Posted Jul 12, 2015
The hotel stay was great although the area was quiet on the weekend. The hotel staff didn't have any reccomendations for restaurants I. The area which was odd.
3 out of 5
by A verified traveler from Scotland

Wants to be 'up-market', but lacking in reality

Posted Jul 11, 2015
This hotel has pretensions as a more 'premium hotel'. We choose to stay here due to the location and a price. On entering there is an impressive lobby and the hotel gives the impression it wants to be seen as up market. What lets the hotel down are the staff. They are not rude, or completely lacking, but general service is slow and unaccommodating. Check-in took ages and staff failed to serve customers according to the queue order. I gave up trying to sign the bill for breakfast after asking for it several times. The concierge was relatively helpful. The room is decent, but not as good as say a Marriott. The location is not bad. Maybe 5-10 minutes walk to the tourist buses and 15 minutes to the CN Tower. There are some malls close by and Young Street isn't far either. The gym is the only high point, with more machines and equipment than comparable hotels. However, despite machines having screens, there were no obvious plug-in points for headphones and it would appear you have to 'hire' the hotels own headphones. Seems a bit unnecessary. We never used the pool due to the length of our stay. We'd stay here again if we needed to, but I wouldn't choose to.
5 out of 5
Recommended
for Everyone
by A verified traveler from suffolk county, ny

Great Hotel Walking Distance from Everything

Posted Jul 7, 2015
Excellent high end hotel, family friendly, amazing location. Wonderful staff.
3 out of 5
by A verified traveler from LA

Nice lobby and city view from panoramic elevator

Posted Jul 7, 2015
The showers/tub needed repairs. Paint on he ceiling eas peeling in our room/bathroom. The dresser was covered in dust. The pool was nice however there was empty chips bags on the ground which the staff walked right past multiple times by multiple staff members. Also the towels ran out three times and the staff simply said get were used up all day. As if the hotel has no washing machines or clean towels!!!!! My wife and I will not go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the hotel and Toronto

Posted Jul 6, 2015
We enjoyed the pool and loved that it used salt water instead of chlorine. The location was perfect, and the staff was able to recommend great restaurants near by. In addition, the morning breakfast that was included with our room was outstanding. The room was slightly small, but overall we had a great stay and would recommend the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Excellence on display

Posted Jul 5, 2015
Pros: I liked everything! Rooms spacious and clean. Employees simply the nicest group I've ever encountered.
Location: Easy walk to water, CN Tower, Rogers Centre, Ripley's Aquarium, plenty of restaurants and bars to enjoy.
Valet service-prompt efficient. Front desk check in - friendly, courteous, efficient. Housekeeping-didn't see anyone ever cleaning BUT everything was always clean! Check out - quick. Held our bags so we could enjoy the city on our last day....brought to us immediately upon request. Car brought immediately from garage. They couldn't have done it any better. We'll go back to this hotel for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from cumberland, on

vegan options.

Posted Jul 5, 2015
Pros: location, nice rooms with a view.
I would love to have vegan options, so I can have the perfect stay at your hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely would stay again!

Posted Jul 3, 2015
Wonderful hotel with great location. Pool area is beautiful and overlooking the city scape and CN tower. I stay often in Toronto and this is the best accomodation by far!
5 out of 5
Recommended
for Everyone
by A verified traveler

Short walk to Rogers Center.

Posted Jun 29, 2015
Short 10 minute walk to Rogers Center . Tim Horton's , Starbucks and Second Cup Coffee Shots are all very close by .