Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler
Posted Aug 22, 2014
The overall stay was not good. First the hotel room was very dirty, the floor was dirty. There was candy, hair and other items found near the bed. The sofa bed was very uncomfortable.
for Everyoneby A verified traveler
Great hotel, great locationPosted Aug 19, 2014
We staed for only one night but everything was great about the experience.
for Everyoneby A verified traveler
Good family hotelPosted Aug 18, 2014
Pros: Quiet area easy to find and excellent facilities
Location: Easy access to the 401 and close to restaurant
Overall excellent visit; good food, the staff was helpful. They provided travelling maps
by A verified traveler from Vancouver
dirty, stained towels, no good coffee makerPosted Jul 13, 2014
Location: don't know
Really disappointed, overall not clean. Bathtub has black stain, towels has yellow stains, when complained to the front desk, simply just got some clean ones to replace them.
for Everyoneby A verified traveler from New York
Location & RoomPosted Jul 13, 2014
Pros: Breakfast and Reception staff Cleanliness.
Cons: 1. Have arrangements with take out places ( healthy) for dinner on weekends especially 2. Optional shuttle to town area
Location: Very isolated - nothing nearby.
The location of the hotel is not user friendly - away from a shopping areas and restaurants - if you are not driving this is not for family style vacation Compounding the fact is the lack of healthful delivery options for food. The reception staff were very good. Housekeeping requires improvement ( towels - coffee supplies were not replenished) For business travel excellent.
by A verified traveler from BC Canada
Out of the way - and stay awayPosted Jul 9, 2014
Pros: Good breakfast. Nice pool.
Cons: See above issues. Simple customer service is needed. Ask people each time they go by your desk how is their stay.
Location: Industrial area, quiet on weekend.
Multiple issues with room. Blinds/curtains did not cover window, stains on curtain, toilet ran water hourly,TV had no guide, housekeeper knocked on door every morning at 8:30am even with Do Not Disturb note on door handle, then would proceed to clean room across the hall and bang the door each time she threw a single towel out of the room. Hotel was sort of out of town and not many customers used it. Told staff about stains and TV at arrival in room - was offered another room but nothing done during our stay. Asked directions at desk for attraction in downtown Toronto and got 3 different answers from 3 people and then they argued about a 4th possible route. Was not asked how our stay was at check out and had to tell staff at the end of stay about issues. Only got a brief apology.
for Everyoneby A verified traveler from kitchener, on
Great staff, but thin wallsPosted Jul 9, 2014
The location was wet convenient for us. Staff was extremely helpful and friendly. Only complaint is the walls are VERY thin.
for Everyoneby A verified traveler from Virginia
Posted Jul 7, 2014
Very clean facility. Staff was very courteous and willing to offer assistance.
for Everyoneby Georgesss from Montreal
Good overallPosted Jun 22, 2014
Excellent hotel, nice location not far from the Toronto down-town or Niagara falls if you have a car, good restaurants close to it
Recommendedby Muhammad Ali from Mississauga
Posted Jun 4, 2014 on Hotels.com
When i was booking,i requested few hr late checkout.note was put in booking.But staff did not honor the request and charge me extra money.if i knew before i can check another hotel.