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Reviews of Holiday Inn Express Toronto - North York, an IHG Hotel

2.5 out of 5
Holiday Inn Express Toronto - North York, an IHG Hotel
30 Norfinch Dr, Toronto, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 368 out of 999 reviews" "
Rating 8 - Good. 379 out of 999 reviews" "
Rating 6 - Okay. 161 out of 999 reviews" "
Rating 4 - Poor. 59 out of 999 reviews" "
Rating 2 - Terrible. 32 out of 999 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveler
Very Average , Jim tread mills all stopped working after 5 mins use
Stayed 2 nights in Apr 2024

10/10 Excellent

yousif

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

8/10 Good

cyrille

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but a lot of running in the corridor of my rooms.
Stayed 1 night in Apr 2024

2/10 Terrible

Lucia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told I needed to move to a different hotel with no reason given. The other hotel was 20 minutes further.
Stayed 1 night in Apr 2024

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t go wrong when there’s a police station right next door.
Stayed 1 night in Apr 2024

10/10 Excellent

Chrissany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up staying here due to a flight cancellation. Jim was working in the front desk and he was very kind and efficient. My room was very clean. I only stayed here one night but I was satisfied. Breakfast was ready on time. Everything was fresh. Overall good experience.
Stayed 1 night in Apr 2024

10/10 Excellent

young rok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Doan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im so satisfied!
Stayed 1 night in Mar 2024

8/10 Good

Xtinaaaaa

Stayed 1 night in Mar 2024

10/10 Excellent

Chuangwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

6/10 Okay

Yvonne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness A1; I would suggest for front desk check in smiling and welcoming, friendly greeting; Guests are coming in tired/frustrated, be very friendly nonetheless, and you'll be excellent all the way; Thank you I would suggest
Stayed 1 night in Mar 2024

10/10 Excellent

Mohammad

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice, but not in a good area.
Stayed 1 night in Mar 2024

6/10 Okay

ELLE

Stayed 1 night in Mar 2024

8/10 Good

Johan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was poorly managed. Ran out of items by 0800 with 2 hours left till closing. No eggs, no pancakes, no dairy & only bread/toast remaining for baked goods.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth a stay and within a lot of stores
Stayed 1 night in Mar 2024

4/10 Poor

Zachary

Stayed 1 night in Mar 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access from highway
Stayed 1 night in Mar 2024

10/10 Excellent

Kaylan

Stayed 1 night in Mar 2024

8/10 Good

Cornel

Liked: Cleanliness, staff & service, property conditions & facilities
It's near to a school and a police station
Stayed 3 nights in Mar 2024

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, comfortable bed. Would return and highly recommend.
Stayed 1 night in Mar 2024

8/10 Good

Fengshan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. They used to offer a bottle of water and a couple of cookies to make the guest feel welcome, but they stopped doing this.
Stayed 1 night in Mar 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Frederick, North York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient
Stayed 1 night in Feb 2024

10/10 Excellent

chee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean good breakfast Great staff Recommend bath mats in showers as there is risk of slipping
Stayed 1 night in Feb 2024

6/10 Okay

Gloria, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, bed comfy, shower good. However it was bad timing, we had a literal party outside our door in the hallway two nights in a row that we stayed. I asked them politely once at 10 pm to move inside their room and they quietened down for 5 minutes. At 10:30pm I phoned the front desk who said they would check on it It was thankfully quiet by 11 pm both days but sheesh, couldn't hear oneself think. The next day the front clerk kindly gave me a complementary treat from the snack bar for the inconvenience which was nice. Breakfast was fine but very busy; nice to have warm oatmeal and scrambled eggs, but the coffee tasted plastic. Hotel was right next to a police station so sirens went on and off through the evening and early morning so location of hotel is a bit unfortunate. Other than that the stay was fine, nice to have complementary parking outside.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Shern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast efficient check in. The lady who checked us in was SO friendly. Room very clean and newly updated. We stayed one night and would definitely stay here again in the future
Stayed 1 night in Feb 2024

10/10 Excellent

chee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Doan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024

10/10 Excellent

Gavrila, Thornhill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean easy access from the highway rooms are modern. The facilities swimming pool open until 10:30 pm gym nice and clean.
Stayed 1 night in Feb 2024

8/10 Good

Peyman

Liked: Cleanliness, staff & service
Nice and clean building but not in a very goid location.
Stayed 1 night in Feb 2024

8/10 Good

Crystal

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, breakfast provided. Group enjoyed their stay
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean rooms, and breakfast is great
Stayed 3 nights in Jan 2024

8/10 Good

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

Michel

Stayed 1 night in Jan 2024

10/10 Excellent

Ramona

Stayed 1 night in Jan 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Christina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Alex

Business traveler
Liked: Cleanliness
kinda pricey for it what it actually offers
Stayed 3 nights in Jan 2024

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was okay and included.
Stayed 1 night in Jan 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay with one glitch.
The place was clean, and the staff was very courteous. The only problem was the breakfast. The eggs, muffins, oat meal, orange juice, coffee, and plates ran out almost 1 hour before the end of the breakfast time on the first day, and even when many customers (including myself) complained about it, nothing was done. The second morning went much better, but if the accommodation price includes the breakfast, it should never run out the way it did.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good but…
Great employees. The breakfast area was insane. Not enough people working to get food out. Also, I got a really bad rash on my ears and neck from sleeping in the bed…I usually do not get rashes at hotels and I don’t have sensitive skin. Maybe a very strong detergent or too much bleach? Not sure - beware if you have sensitive skin!
Stayed 2 nights in Dec 2023

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, breakfast was excellent, and the hotel was clean and above expectation. Fantastic stay
Stayed 4 nights in Dec 2023

10/10 Excellent

NISHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023