Exterior

Reviews of Holiday Inn Toronto Airport East, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 130 out of 319 reviews" "
Rating 8 - Good. 97 out of 319 reviews" "
Rating 6 - Okay. 39 out of 319 reviews" "
Rating 4 - Poor. 21 out of 319 reviews" "
Rating 2 - Terrible. 32 out of 319 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, property conditions & facilities
Every thing was great . However the girl at the front desk was not friendly and didn’t even look at us.
Stayed 1 night in Feb 2024
Response from Cassiano on Feb 25, 2024
Dear Cheryl,Thank you for bringing this to our attention. We apologize for any unfriendliness from our staff, as providing excellent customer service is our top priority. We will address this issue with our front desk team to ensure that all guests receive a warm welcome. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for staying with us.

10/10 Excellent

Amr

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Akshit on Feb 11, 2024
Thank you so much for your wonderful 5 out of 5 rating! We're absolutely delighted to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet and exceed your expectations. If there's anything specific that stood out to you or any suggestions you have for us to maintain this level of excellence, please feel free to share.We can't wait to welcome you back for another fantastic stay.

8/10 Good

Lehman

Stayed 1 night in Jan 2024
Response from Akshit on Feb 10, 2024
Thank you for taking the time to leave your feedback! We're glad to hear that you had a positive experience during your stay with us. Your rating of 4 out of 5 tells us that there may be areas where we can improve, and we'd love to hear any specific suggestions you have. Our goal is always to provide the best possible experience for our guests, and your feedback helps us in that pursuit. We hope to have the opportunity to welcome you back in the future and provide an even better stay.

6/10 Okay

Shawn

Business traveler
Avergae stay.
The room was recently updated, but still had a bunch of flaws. Hot water omly worked for 1/2 showers we had. Very small room. Glad we didnt pay full price. Bathroom was tiny.
Stayed 1 night in Jan 2024
Response from Akshit on Jan 17, 2024
Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you experienced with the hot water and the room size. It's disheartening to hear that your stay did not meet expectations. Your feedback is important to us, and we will address the issues you've raised to ensure a better experience for our guests in the future.We appreciate your understanding, and we hope to have the opportunity to improve upon these aspects and provide you with a more positive experience in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good stay!!
It was a comfortable stay. The staff was very helpful and the room was comfortable
Stayed 1 night in Jan 2024
Response from Akshit on Jan 8, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a comfortable stay and that our staff was very helpful. Creating a welcoming and comfortable environment is our goal, and we're pleased to know that we met your expectations.Your feedback is valuable, and we look forward to the opportunity to serve you again in the future.

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were friendly and quite helpful if there was any question or issue or getting on the shuttle to the airport.
Response from Akshit on Jan 8, 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that our staff was friendly and helpful during your stay. Ensuring excellent customer service and assistance is a top priority for us, and we're pleased that we could make your experience a positive one.Your feedback is invaluable, and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Nice clean rooms. Shuttle driver was prompt and courteous.
Stayed 1 night in Jan 2024
Response from Akshit on Jan 8, 2024
Thank you for your positive feedback! We're thrilled to hear that you found our rooms nice and clean. Additionally, it's great to know that the shuttle service was prompt and the driver was courteous. Providing a comfortable and efficient experience is important to us, and we're delighted that we met your expectations.Your feedback is valuable, and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Clarke

Stayed 1 night in Dec 2023
Response from Akshit on Jan 20, 2024
Thank you for staying with us, We hope to see you soon again.

4/10 Poor

Jason

Stayed 4 nights in Nov 2023
Response from Akshit on Jan 8, 2024
Thank you for your positive feedback! We're thrilled to hear that you found our rooms nice and clean. Additionally, it's great to know that the shuttle service was prompt and the driver was courteous. Providing a comfortable and efficient experience is important to us, and we're delighted that we met your expectations.Your feedback is valuable, and we look forward to the opportunity to serve you again in the future.

2/10 Terrible

HONG

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Be careful the restaurant!! We pay two times of our breakfast as they told us it is different from what we ordered before ! Horrible experience,will never stay there again !
Stayed 2 nights in Nov 2023
Response from Akshit on Dec 5, 2023
I am deeply sorry to hear about the negative experience you had at our restaurant, and I sincerely apologize for any inconvenience caused by the billing error. Your feedback is invaluable, and we take this matter seriously. We are actively investigating the issue to understand how this occurred and implementing measures to prevent similar incidents in the future. I understand the impact this has had on your overall experience, and I regret that we fell short of your expectations. We genuinely appreciate your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Herb

Stayed 2 nights in Nov 2023
Response from Akshit on Jan 8, 2024
Thank you for your positive feedback! We're thrilled to hear that you found our rooms nice and clean. Additionally, it's great to know that the shuttle service was prompt and the driver was courteous. Providing a comfortable and efficient experience is important to us, and we're delighted that we met your expectations.Your feedback is valuable, and we look forward to the opportunity to serve you again in the future.

6/10 Okay

Melissa

Stayed 1 night in Nov 2023
Response from Akshit on Jan 8, 2024
Thank you for your positive feedback! We're thrilled to hear that you found our rooms nice and clean. Additionally, it's great to know that the shuttle service was prompt and the driver was courteous. Providing a comfortable and efficient experience is important to us, and we're delighted that we met your expectations.Your feedback is valuable, and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk was incredibly nice and helpful. Thank you for the lovely stay.
Stayed 1 night in Nov 2023
Response from Akshit on Nov 18, 2023
Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that our front desk clerk made a positive impact on your stay. Providing excellent service is our top priority, and we're delighted that you had a lovely experience with us. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share.

10/10 Excellent

Piotr

Stayed 3 nights in Nov 2023
Response from Akshit on Nov 15, 2023
We're thrilled to hear that the guest gave us a perfect 10/10. It's incredibly rewarding to know that their experience with us was exceptional. We appreciate their positive feedback and are delighted that we could meet or exceed their expectations. If there are specific aspects of their visit that they particularly enjoyed or if there's anything they'd like to share about their experience, we'd love to hear more. Our goal is to consistently provide outstanding service, and positive feedback like this motivates us to continue delivering excellence.Thank you to the guest for taking the time to rate us so highly, and we look forward to welcoming them back for another wonderful experience in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Akshit on Oct 25, 2023
Thank you for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback serves as a great source of motivation for our team. We take immense pride in providing exceptional service, and it's truly rewarding to know that we met and even exceeded your expectations. Should you have any more comments or suggestions to make your next stay even better, please feel free to share them. We look forward to welcoming you back and providing you with another exceptional experience in the future.Once again, thank you for choosing us, and we can't wait to serve you again soon.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Akshit on Nov 11, 2023
Thank you for your response. Hope to see you again!

4/10 Poor

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
There is no warning about paying for very expensive parking, the shuttle is supposed to be there every 1/2 expect it ever 1.5 hrs.
Stayed 3 nights in Oct 2023
Response from Akshit on Oct 14, 2023
Thank you for sharing your feedback about your recent stay at Holiday Inn Toronto Airport East. We genuinely appreciate your input as it helps us to continually improve our services. We apologize for any inconvenience you experienced regarding the parking fees. We understand that transparent and upfront communication is crucial, Although our Website clearly states about the parking charges. We will certainly take your comment into consideration and see if we can enhance the information provided about parking on our website and during the booking process. Regarding the shuttle service, we're sorry to hear about the delay you encountered. Your feedback is invaluable in helping us address these issues and improve our shuttle service's punctuality. We will investigate and take steps to ensure that it adheres to the scheduled 30-minute intervals. Your comfort and satisfaction are of utmost importance to us, and your feedback will guide us in making the necessary adjustments to ensure that your next visit is even more enjoyable. If there's anything else you'd like to discuss or if you have further feedback, please don't hesitate to reach out to us.We hope to have the opportunity to serve you better on your next stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Room comfort
Stayed 3 nights in Oct 2023
Response from Akshit on Oct 14, 2023
Thank you for providing us with your feedback, hope to see you soon.

8/10 Good

Leslie

Stayed 1 night in Oct 2023
Response from Akshit on Oct 14, 2023
Thank you for providing your feedback, Please do let us know how can we do 10/10 for your next stay.

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Akshit on Oct 14, 2023
Thank you for your feedback! we really appreciate that you chose our hotel for your stay. Hope to see you again :)

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from Akshit on Oct 7, 2023
Thank you for taking the time to leave your feedback about your recent stay at Holiday Inn Toronto Airport East. We sincerely appreciate your comments and your rating of 8 out of 10. We're delighted that you had a positive experience with us, and we are always striving to improve. If there's anything specific you feel we can do better to earn that perfect 10 in the future, please don't hesitate to share your thoughts with us. Your input is invaluable in helping us provide even better service to our guests.We hope to have the pleasure of hosting you again in the future and exceeding your expectations.

8/10 Good

Chooi (ivy)

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Akshit on Oct 4, 2023
Thank you for taking the time to share your feedback and for rating your recent stay with us as an 8 out of 10. We greatly appreciate your input, as it helps us understand our guests' experiences and how we can enhance them even further. We're delighted to hear that you had a positive stay with us, but we also want to ensure that your next visit is even more exceptional. If there are specific areas where you feel we could improve or if you have any suggestions, please don't hesitate to share them with us. Your insights are invaluable in our ongoing efforts to provide the best possible guest experience. We look forward to the opportunity to welcome you back in the future and provide you with a perfect 10 out of 10 experience. If there is anything we can do to make your next stay more enjoyable, please feel free to let us know.Once again, thank you for choosing Holiday Inn Toronto Airport East, and we appreciate your valuable feedback.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Not great for the price. No water bottles in the rooms, no extra coffee pods. Paper cups not wrapped. Ground beef at filet prices.
Stayed 1 night in Sep 2023
Response from Akshit on Sep 18, 2023
Thank you for taking the time to share your feedback with us. We appreciate your candid review of your recent experience, and we genuinely value your input. We apologize for any inconvenience you may have encountered during your stay. Your comments about the absence of water bottles, insufficient coffee pods, and the presentation of paper cups are duly noted. We are committed to enhancing our guests' experience, and your observations will be used to make the necessary improvements in these areas. Regarding the pricing of certain items, we understand your concern. We continuously evaluate our menu and pricing to ensure fairness and value for our guests. Your feedback serves as a valuable reminder for us to review our offerings and pricing structure. Please know that your satisfaction is of utmost importance to us, and we are actively working on addressing these issues. If there's anything else you'd like to share or if you have additional suggestions, please feel free to reach out to us directly.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable experience.

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities
Nice big bathroom. Spacious rooms
Stayed 1 night in Sep 2023
Response from Akshit on Sep 18, 2023
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our spacious rooms and the nice big bathroom during your stay.At Holiday Inn Toronto Airport East, we strive to provide our guests with a comfortable and memorable experience, and it's wonderful to know that we met your expectations.We look forward to welcoming you back in the future. If you have any more feedback or suggestions, please don't hesitate to reach out. Your input is invaluable to us.

6/10 Okay

gray

Stayed 1 night in Sep 2023
Response from Akshit on Sep 30, 2023
Thank you for choosing us, we hope you had a good stay. Please feel free to contact us anytime if you plan to stay with us again.

8/10 Good

Mona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accommodated our early arrival. Check in is stated 3:00 pm but they got us in upon our arrival at 11:00 am. Staff was very accommodating to any and all needs. Rooms are very clean and comfortable.
Stayed 1 night in Aug 2023
Response from Akshit on Aug 23, 2023
Thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to accommodate your early arrival and provide a seamless check-in process for you at 11:00 am. It's our goal to ensure our guests have a comfortable and enjoyable stay, and we're thrilled that you found the rooms to be clean and comfortable. Your kind words about our staff's accommodating nature are greatly appreciated. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, room comfort
Good
Stayed 1 night in Aug 2023
Response from Akshit on Sep 2, 2023
Thank you for rating us. We hope to see you again soon.

8/10 Good

darche j

Stayed 2 nights in Aug 2023
Response from Akshit on Aug 27, 2023
Thank you for your response. Hope to see you again.

6/10 Okay

Chad

Stayed 2 nights in Aug 2023
Response from Akshit on Aug 23, 2023
Thank you for your response. Hope to see you soon!!

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Akshit on Aug 3, 2023
Thank you for Responding. Hope to host you again.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is close to the airport so noise is to be expected. The staff were very friendly and helpful. The room was clean and comfortable.
Stayed 1 night in Jul 2023
Response from Akshit on Jul 28, 2023
Thank you for taking the time to review our hotel! We truly appreciate your feedback and are delighted to hear about your experience.We understand that being close to the airport can lead to some unavoidable noise, and we apologize for any inconvenience it may have caused. Please know that we continuously work on improving our soundproofing to ensure our guests have a peaceful stay.We are thrilled to hear that our staff made a positive impression on you. Providing excellent service and being helpful is a top priority for us, and we're glad that it reflected in your stay.Maintaining a clean and comfortable environment is essential to us, and we're glad you found the room to your liking.Once again, thank you for your kind words and for choosing to stay with us. We hope to welcome you back in the future and provide you with an even better experience.If you have any other suggestions or feedback, please feel free to let us know. We value your input and will always strive to exceed your expectations.

8/10 Good

Wendy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and comfortable
Stayed 5 nights in Jul 2023
Response from Akshit on Jul 28, 2023
Thank you so much for sharing your feedback with us! We greatly appreciate your kind words about the cleanliness and comfort of the room.At Holiday Inn, we take great pride in maintaining a high standard of cleanliness to ensure our guests feel comfortable and at home during their stay. It's truly rewarding to know that our efforts have made a positive impact on your experience.We're committed to providing a welcoming and enjoyable environment for all our guests, and we're thrilled that you had a comfortable stay with us.If you have any other comments or suggestions, we'd love to hear them. Your feedback helps us continually improve our services.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful. Convenient location. Perkins good
Stayed 2 nights in Jul 2023
Response from Akshit on Jul 24, 2023
Thank you for your feedback! We are thrilled to hear that you found our staff to be helpful and that our location was convenient for you. We take pride in providing excellent customer service, and we're delighted that we met your expectations.Regarding your mention of Perkins, we are glad you enjoyed it! We strive to offer a diverse and satisfying menu to cater to all tastes.If there's anything specific you appreciated or any areas you believe we can improve upon, please don't hesitate to let us know. We value your input and are always looking for ways to enhance our offerings.Once again, thank you for choosing Holiday Inn Toronto Airport East. We look forward to serving you again in the future!

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel close to airport.
Stayed 1 night in Jul 2023
Response from Akshit on Jul 24, 2023
Thank you for your kind words! We truly appreciate your feedback and are delighted to know that you had a great experience with us. We strive to provide a comfortable and convenient stay for all our guests, especially those traveling through the airport.We take pride in our proximity to the airport, as we understand how essential it is for travelers to have a smooth and hassle-free journey. Additionally, we continuously work on maintaining the highest standards to ensure your comfort and satisfaction throughout your stay.Should your travels bring you back to this area, we would be honored to host you again. If there's anything specific you loved about your stay or any suggestions you may have to further enhance our services, please don't hesitate to share them with us.Once again, thank you for choosing Holiday Inn Toronto Airport East. We look forward to welcoming you back soon!

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here on two different occasions. The beds and pillows are comfortable and the rooms are nice.
Stayed 1 night in Jul 2023
Response from Akshit on Jul 22, 2023
Thank you so much for choosing to stay with us not just once, but twice! We're thrilled to hear that you found our beds and pillows comfortable and enjoyed our well-appointed rooms. Our team strives to provide a cozy and inviting atmosphere for all our guests, and it's always rewarding to know we've succeeded.Your feedback means a lot to us, and we're grateful for your kind words. If there's anything specific you'd like to see improved or any suggestions you have for enhancing your future stays, please don't hesitate to let us know. We're committed to continually enhancing our services and facilities to ensure your next visit is even more enjoyable.We look forward to welcoming you back for a third stay and providing you with another wonderful experience. Should you have any questions or need any assistance in the future, feel free to reach out to us anytime.Thank you once again for your valuable patronage and for taking the time to share your thoughts. We truly appreciate it!

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Good stay; had some miscommunication around “extras” but overall it was nice.
Stayed 3 nights in Jul 2023
Response from Akshit on Jul 18, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words and are glad to hear that, despite some miscommunication regarding "extras," you had an overall pleasant experience.We apologize for any confusion that may have arisen regarding the extras during your stay. We always strive to provide clear and accurate information to our guests, and we will certainly take your feedback into consideration to improve our communication process.Your satisfaction is important to us, and we value your feedback as it helps us enhance the overall guest experience. We hope that any inconveniences caused by the miscommunication did not overshadow your positive impression of our establishment.Once again, we appreciate your review and thank you for choosing our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further concerns or questions, please don't hesitate to reach out to our guest relations team. We are always here to assist you.

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good customer service and free shuttle service
Stayed 1 night in Jul 2023
Response from Akshit on Jul 18, 2023
Thank you for sharing your feedback regarding your recent experience with our establishment. We are thrilled to hear that you found our customer service to be exceptional and enjoyed the convenience of our free shuttle service.Providing outstanding customer service is our top priority, and we are delighted that our team exceeded your expectations. We believe that going the extra mile in assisting our guests is essential to ensuring a memorable stay.Additionally, we understand the importance of convenient transportation options for our guests, and we are glad that our complimentary shuttle service met your needs. We strive to make our guests' stay as hassle-free as possible, and the shuttle service is just one of the ways we aim to achieve this goal.Thank you for recognizing our efforts, and we truly appreciate your kind words. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future for another enjoyable experience.If you have any further questions or require any assistance, please feel free to reach out to our team. We are always here to help.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My go to hotel whenever in Toronto. The staff are the best!
Stayed 2 nights in Jul 2023
Response from Akshit on Jul 13, 2023
Thank you so much for your kind words and for choosing our hotel as your go-to place whenever you're in Toronto. We truly appreciate your loyalty and support.We're thrilled to hear that our staff made a positive impression on you. Providing excellent service is one of our top priorities, and it's gratifying to know that our efforts are recognized. We'll be sure to share your compliments with our team members.Once again, thank you for your continuous trust in our hotel. We look forward to welcoming you back on your next visit to Toronto.

2/10 Terrible

Casey R

Traveled with family and small children
Disliked: Cleanliness, amenities
Arrived to the property and they said the booking was canceled. Charged me $300 more for using a debit card. No hot tub. No microwave in room. No breakfast unless you eat at the restaurant. You have to pay for parking.
Stayed 4 nights in Jul 2023
Response from Akshit on Jul 13, 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and negative experiences you encountered during your visit. We value your input as it helps us identify areas for improvement. We understand that the unexpected cancellation of your booking was highly frustrating. We apologize for any confusion or inconvenience this may have caused. We do require a valid Credit card in order to guarantee your reservation. If the credit card declines the reservation is no longer guarantee. Regarding the additional charge for using a debit card, we apologize for any misunderstanding. We strive to be transparent about our payment policies, and we apologize if this was not clearly communicated to you. We're sorry to hear that the absence of a hot tub, microwave in the room, and complimentary breakfast did not meet your expectations. We understand that these amenities can greatly enhance the overall guest experience, and we apologize for any inconvenience caused. Your feedback will be shared with our management team as we continually evaluate and improve our offerings.Lastly, we apologize for any frustration caused by the parking fees. Unfortunately, due to the limited availability of parking space in the area, we have to charge for parking. We strive to provide competitive rates compared to other nearby options.We genuinely appreciate your feedback, as it allows us to address these issues and make necessary improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Garry

Stayed 1 night in Jun 2023
Response from Akshit on Jul 23, 2023
Thank you for your response.

8/10 Good

Kori

Stayed 3 nights in Jun 2023
Response from Akshit on Jul 9, 2023
Thank you.

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room. Lots of light and power options. Comfortable bed and furniture.
Stayed 1 night in Apr 2023
Response from Cassiano on May 20, 2023
Dear Christopher,Thank you for taking the time to share your positive experience at our hotel.We are delighted to hear that you enjoyed our clean and comfortable accommodations.

4/10 Poor

Amy

Stayed 1 night in Apr 2023
Response from Cassiano on May 20, 2023
Thank you

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, room comfort
Clean hotel with nice staff but maintenance needs some improvement
Stayed 2 nights in Apr 2023
Response from Cassiano on May 20, 2023
Dear Cory,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are thrilled to hear that you found our property to be a great value and enjoyed the bonuses and specials we offer. We appreciate your recommendation of dining options in the area as well. We strive to provide exceptional service and clean, comfortable rooms for all of our guests. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Tyson

Stayed 1 night in Apr 2023
Response from Cassiano on May 20, 2023
Dear Tyson,Thank you for rating us very high, we appreciate your business and we hope to have you staying with us again.

10/10 Excellent

Clarke

Liked: Cleanliness, amenities, property conditions & facilities
Staff very accommodating and efficient and pleasant: location is very good
Stayed 1 night in Mar 2023
Response from Cassiano on May 20, 2023
Dear Clarke,Dear guest,Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that you had an exceptional stay and that our staff exceeded your expectations. It is always our goal to provide our guests with personalized and attentive service, and we're pleased to hear that we met that goal during your stay.We are delighted to hear that you enjoyed our clean and comfortable accommodations, and we're thrilled that our luggage storage services were helpful to you. We hope you had a wonderful time exploring the city and that your travels were safe and hassle-free.We appreciate your kind words and are happy to know that you're already planning to stay with us again in the future. Please let us know if there's anything we can do to make your next stay even more enjoyable.Thank you again for being our guest, and we look forward to having you back with us soon.Best regards,Cassiano

10/10 Excellent

John

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel close to the Toronto airport. Perkins restaurant attached making for convenient dining.
Stayed 2 nights in Mar 2023

10/10 Excellent

Isaac

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
Amazing and accommodating due to weather and flight delay.
Stayed 1 night in Mar 2023