Ratings based on 1,538 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

トロント滞在に便利なホテル

Posted Mar 26, 2015
地下鉄の駅から近く、清潔で快適な部屋でした。会議室もあるためビジネスでの利用にも適していると思います。
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York, NY

Very convenient

Posted Mar 24, 2015
Location: Easy access to College subway station. Close to College Park and Eaton Centre.
Stayed here twice in the last 2 months. Very clean and well maintained hotel with friendly staff, and easy access to the subway.
Comment from Hotel Management
Mar 26, 2015 by Hotel Staff, Hotel Management
We love hearing from our regular guests, and appreciate the feedback! Thank you for staying with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sarnia, Ontario

Great hotel and location.

Posted Mar 23, 2015
My girlfriend and I enjoyed our stay very much. The room was clean, the staff were friendly and helpful. The only issue I had was the underground parking. Not many spaces and when entering or leaving the garage you had to drive on the opposite side you would normally drive. Other then that I would stay here again.
Comment from Hotel Management
Mar 26, 2015 by Hotel Staff, Hotel Management
Thank you Jen for taking the time to write a review of your recent stay with us. We're happy you and your girlfriend enjoyed your stay, and hope you had an opportunity to explore Downtown Toronto. Thank you for staying with us.
2 out of 5
by A verified travelerfrom F.

Not what I expected

Posted Mar 22, 2015
The check in was slow, the towels in the room were not clean I found brown spots on the towels. The red chair was stained with something white.... I will not be back.
Comment from Hotel Management
Mar 26, 2015 by Hotel Staff, Hotel Management
Thank you Vicki for sharing your experience with us. We're very sorry to hear we fell short of our standards of cleanliness during your visit. We've forwarded your comments to our General Manager and our Director of Housekeeping to address with her team. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Windsor, On

Very nice quiet hotel !!

Posted Mar 19, 2015
Access to pool til 11 at night, or so. Clean and quiet! Close to all the major shopping streets, walking distance, many restaurants close by, trolley in front of hotel, & subway at the corner. Beds were confortable, nice desk area, grocery store also right near. Overall great hotel, great location
Comment from Hotel Management
Mar 26, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're happy to hear you were able to take advantage of the amenities we provide, and our great location in the Downtown core of Toronto. Thank you for staying with us. We hope you'll visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom st. catharines on.

Good I would stay again

Posted Mar 16, 2015
Slept well ... Comfortable bed...very accomadating staff..
Comment from Hotel Management
Mar 26, 2015 by Hotel Staff, Hotel Management
Thank you Kay for your review. We look forward to seeing you on your next trip to Toronto! Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Toronto in Wintertime

Posted Mar 10, 2015
Pros: Location is fine and accessible transportation.
18th floor very disappointed the condition of this floor. Walls are dirty with scratches and it looks they haven't being clean in a while. Doors for every room look dirty as well as the carpet. Location is fine and accessible transportation.
Comment from Hotel Management
Mar 16, 2015 by Hotel Management, Hotel Management
Thank you for your review. We appreciate your feedback regarding the hallways and have forwarded your comments to our Director of Housekeeping as well as our General Manager to review and action. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Fl.

Nice hotel close to subway and shopping

Posted Mar 8, 2015
It is a nice hotel, well located. Room are minimal, but acceptable. breakfast is not recommended
Comment from Hotel Management
Mar 13, 2015 by HotelStaff, Hotel Management
Thank you Richard for your review. We're happy you enjoyed your stay, and hope we'll see you again soon. Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Thunder Bay

Room near the heart of Toronto

Posted Mar 8, 2015
Great service, clean room but really small. Love the fact it had a fridge, wish there was a microwave. Room size was a minus everything else a plus.
Comment from Hotel Management
Mar 13, 2015 by Hotel Staff, Hotel Management
Thank you Cea for your review. We're happy to hear you enjoyed your stay, and the amenities offered in the room. Should you choose to stay with us again, please note we have a room on the second floor with a microwave and laundry facilities for guest use. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Thunder Bay

Steps away from downtown

Posted Mar 7, 2015
No hot water (not even warm) for shower on first day. After reporting this I was told to let the water run for 10-15 minutes. 2nd and 3rd days had only Luke warm water. Wear warm clothes when going for breakfast.
Comment from Hotel Management
Mar 13, 2015 by Hotel Staff, Hotel Management
Thank you Darryl for your review. We apologize for the issues we were having with the water during your stay, and are sorry if you were not comfortable during your visit with us. Thank you for staying with us.