Ratings based on 1,567 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Montreal

Near Construction, not quiet

Posted Apr 29, 2015
Pros: it is downtown, nice size room, well design.
Cons: Service and room selection
Location: there is all kind of shopping to do.
Nice lobby, Room look nice, but!!! When I went to the toilet for the first time, there was some paper still in the toilet bowl, was it cleaned??? plus there was some hair around. It is a 20 floor hotel, they gave me a room on the 2nd floor. the hotel is downtown, you can imagine the noise from the street... I can deal with that, but! at 7am construction started at 20 ft from my room window...Good MOrning. If they know there is construction on the building next to them, do not give the room right next to it. sure there was other room available, it is a 20floor hotel! I did not get any compensation, I was too frustrated anyway, I was there to enjoy a relax morning having to work only in the afternoon.
Comment from Hotel Management
May 1, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We are very sorry to hear about the state of your guestroom, and that you were disturbed by the construction noise in the morning. We have forwarded your comments to our General Manager, Director of Housekeeping and Director of Guest Services to review our policies and procedures with our staff. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington on

Great position.

Posted Apr 26, 2015
Pros: It's location
Cons: Just upset about time to check in, and then set our door key card wrong and could not get in room, had to line up again to get card fixed.
Location: Theatre and entertainment near by.
Nice Hotel pleasant stay. Checking in took over 30 min due to people in front of us had a problem. Should have called another staff member to help speed up process.
Comment from Hotel Management
May 1, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're sorry to hear about the issues you had at check in, and have shared your comments with the Director of Front Office and our General Manager. We hope you enjoyed the remainder of your stay, and hope you'll stay with us again soon. Thank you for visiting!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Thunder Bay

excellent value

Posted Apr 20, 2015
Very nice updated room with a fridge. Centrally located and close to the subway line.
Comment from Hotel Management
Apr 28, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're happy to hear you were comfortable in your room, and enjoyed our central location. Thank you for staying with us. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom caledonia ontario

Nice hotel close to shopping and restaurant

Posted Apr 10, 2015
It was good the room was a bit tight but clean. The information desk was great for directions and suggestions. The restaurant he recommended was great
Comment from Hotel Management
Apr 14, 2015 by Hotel Staff, Hotel Management
Thank you for staying with us, and taking the time to share your comments online. We're happy to hear you enjoyed your stay, and the dinner recommendations. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MontreaL

Exceeded my expectations!

Posted Apr 7, 2015
Pros: The cleanliness, location and helpfulness of the staff.
Location: This was located in the heart of the city, everything was available to me, I experienced my choice of restaurants and enjoyed all of the amenities.
It has been a long time since I have been in a Holiday Inn. I was impressed by the helpfulness of the staff, the cleanliness of the whole hotel and the convenience of being in the heart of the city while paying such a reasonable amount. Driving into Toronto from Montreal I had expectations of being in a dump. I must admit that I was pleasantly surprised.
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Thank you for sharing your comments with us. We're happy to hear you enjoyed your trip to Toronto, and hope we've changed your expectations of the "Holiday Inn experience". We hope you'll visit us again soon. Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver, bc

Good hotel, worst WIFi I have ever experienced.

Posted Apr 6, 2015
Pros: Super location, easy access to everything. Clean hotel, excellent staff. Poor WiFi.
Cons: Better WiFi.
Location: Public transit steps away, lots of restaurants, grocery strore.
Rooms are small but clean and well appointed. Staff are great, super helpful. Location is great. If only the WIFi was up to par, poor signal strength, keeps kicking you off, very annoying.
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're very sorry to hear about the issues you had with our WIFI, and hope you brought it to the attention of the Front Desk during your visit, so that we were able to contact our provider and have the situation corrected for you. Thank you for staying with us.
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're very sorry to hear about the issues you had with our WIFI, and hope you brought it to the attention of the Front Desk during your visit, so that we were able to contact our provider and have the situation corrected for you. Thank you for staying with us.
2 out of 5
by A verified traveler

Posted Apr 6, 2015
When I came to Holiday Inn It was a nice service,but the hotel has problems with air conditioner it was very hot .......... ..................................... ................................................................................................................................................................................. Thank you
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Thank you for sharing your experience with us. We have started work on our spring maintenance program, and are in the process of checking to make sure the air conditioning system is working properly before spring and summer. We apologize for the temperature in the room, but hope you'll visit us again soon to see how we've addressed these issues. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Great Hotel

Posted Mar 31, 2015
Pros: The bed was great and it smelled good
Cons: I would improve the bathroom
Location: The location was good
It was a good experience. Warm and cozy room. I like hotel staff, they were very friendly
Comment from Hotel Management
Apr 1, 2015 by Hotel Staff, Hotel Management
Thank you Ven for your great review. We're happy to hear you enjoyed your stay, and look forward to seeing you again soon. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids,MI

Good and convenient hotel w/several things near by

Posted Mar 30, 2015
Pros: Location,convenience,mini-fridge in our room,easy access, speed in service and a movie theater right next door!
Cons: The WIFI experience was very poor!As soon as I left the hotel and went to other places w/free WIFI access,my phone internet was working just fine....
Location: Several restaurants, convenience stores,a movie theater w/several theaters next door and a few blocks from the Eaton Center!
Good and convenient hotel w/bright lightning and a fresh air atmosphere.All you need near by including an artsy/alternative movie theater next door w/reduced price and several theaters.Parking is relatively easy,affordable and user friendly.As soon as I arrived there I noticed that bathroom tissues were gone, and when I called to request for more,they brought in less than 5 minutes!Room feels a little small but bathroom is nice/clean and room comes w/a mini-fridge which it can cut cost in food.WIFI was the only major challenge because it did not work at all for me, but they gave me a free parking rate for 1 night as compensation for the inconvenience.Overall a very good experience!
Comment from Hotel Management
Apr 1, 2015 by Hotel Staff, Hotel Management
Thank you for taking the time to write a review, Rafael. We're happy to hear you enjoyed your stay with us, and that you had an opportunity to explore the neighbourhood. We hope you'll stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Well worth it

Posted Mar 30, 2015
Pros: Everything
Location: Great location and very close to shopping
This was a stay that was excellent on all counts - it was close to transportation, the price was great, the staff was excellent, the room was clean, the amenities were first class.
Comment from Hotel Management
Apr 1, 2015 by Hotel Staff, Hotel Management
Thank you for your kind review. We appreciate your feedback, and look forward to sharing it with our staff. Thank you for staying with us, we hope you'll visit us again soon!