Ratings based on 1,614 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice location, better than normal holiday inn

Posted May 21, 2015
Pros: location, location, location, 1/2 hour walk to convention center, good food and grocery store near by
Cons: gym, pool, bathroom, air condition unit
right next to subway, easy access, nice clean hotel, swimming pool not working, gym was barely adequate, but staff seems friendly and nice
2 out of 5
by A verified traveler

Posted May 20, 2015
the room was gross and unclean. there were hairs all over the beds and bathroom, the windows were so dirty I could hardly see out of them, the heat in the room didn't work and the air conditioner was a window insert that couldn't be controlled properly. to top it all off, my room smelled of mold and moisture.
3 out of 5
by A verified traveler

Disappointed

Posted May 15, 2015
Maintenance came in twice to fix tv, but to no avail. They offered to change our room on our last night, but we were leaving the next morning. Maintenance came quickly though. Rooms are small; showers didn't get hot. Alex, the concierge, was great. Not sure I'd return.
Comment from Hotel Management
May 19, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're sorry to hear you had issues with your TV during your stay, and apologize for the inconvenience. We have forwarded your comments to our Director of Engineering for followup. We have also forwarded your compliments for Alex to our General Manager to share with our Concierge/Tour Desk. Thank you for staying with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

About What You'd Expect For The Price

Posted May 12, 2015
This is one of the cheaper places to stay in downtown Toronto. It is a decent location and walking distance to most attractions for those who don't mind walks of up to 45 minutes. Our room had a too soft king size bed (not good for someone with chronic back problems) and was on the 22nd floor. The room was small, with plenty of storage, but barely enough room to open up our luggage, & was clean and quiet. The tiny fridge was empty. The staff was pleasant & the concierge very knowledgeable. Parking was 23 CAD a night, so be sure to include that in your budget.
Comment from Hotel Management
May 21, 2015 by Hotel Staff, Hotel Management
Thank you for taking the time to share your tips and advice from your recent stay with us and our future guests. We're glad to hear we met your expectations, and hope you'll consider staying with us again. Thank you for staying with us.
3 out of 5
by A verified traveler

Small and pricey

Posted May 11, 2015
Not a whole lot of value for the price. Especially with the pool closed during out trip. Room was really small and cramped.
Comment from Hotel Management
May 19, 2015 by Hotel Staff, Hotel Management
Thank you for sharing your comments with us. We're sorry to hear you did not feel you received value for your money during your stay. We apologize for our pool being out of service, however we are making changes to improve our guests experience in the future. The pool is scheduled to re-open at the end of June. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

とても良かったです

Posted May 9, 2015
地下鉄の駅すぐ、近くにコンビニ・ドラックストア・小さいレストラン・ファストフード、いろいろあるのでとても便利。少し歩くと(7,8分)ショッピング街です。レストラン、バーなど沢山あります。ホテルるのハウスキーピングの人もフレンドリーだし、とても良かったです。バスタブ付きの部屋でしたが、無い部屋もあるようです。
1 out of 5
by A verified travelerfrom Montreal

Near Construction, not quiet

Posted Apr 29, 2015
Pros: it is downtown, nice size room, well design.
Cons: Service and room selection
Location: there is all kind of shopping to do.
Nice lobby, Room look nice, but!!! When I went to the toilet for the first time, there was some paper still in the toilet bowl, was it cleaned??? plus there was some hair around. It is a 20 floor hotel, they gave me a room on the 2nd floor. the hotel is downtown, you can imagine the noise from the street... I can deal with that, but! at 7am construction started at 20 ft from my room window...Good MOrning. If they know there is construction on the building next to them, do not give the room right next to it. sure there was other room available, it is a 20floor hotel! I did not get any compensation, I was too frustrated anyway, I was there to enjoy a relax morning having to work only in the afternoon.
Comment from Hotel Management
May 1, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We are very sorry to hear about the state of your guestroom, and that you were disturbed by the construction noise in the morning. We have forwarded your comments to our General Manager, Director of Housekeeping and Director of Guest Services to review our policies and procedures with our staff. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington on

Great position.

Posted Apr 26, 2015
Pros: It's location
Cons: Just upset about time to check in, and then set our door key card wrong and could not get in room, had to line up again to get card fixed.
Location: Theatre and entertainment near by.
Nice Hotel pleasant stay. Checking in took over 30 min due to people in front of us had a problem. Should have called another staff member to help speed up process.
Comment from Hotel Management
May 1, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're sorry to hear about the issues you had at check in, and have shared your comments with the Director of Front Office and our General Manager. We hope you enjoyed the remainder of your stay, and hope you'll stay with us again soon. Thank you for visiting!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Thunder Bay

excellent value

Posted Apr 20, 2015
Very nice updated room with a fridge. Centrally located and close to the subway line.
Comment from Hotel Management
Apr 28, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We're happy to hear you were comfortable in your room, and enjoyed our central location. Thank you for staying with us. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom caledonia ontario

Nice hotel close to shopping and restaurant

Posted Apr 10, 2015
It was good the room was a bit tight but clean. The information desk was great for directions and suggestions. The restaurant he recommended was great
Comment from Hotel Management
Apr 14, 2015 by Hotel Staff, Hotel Management
Thank you for staying with us, and taking the time to share your comments online. We're happy to hear you enjoyed your stay, and the dinner recommendations. We hope to see you again soon.