Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in down town toronto

Posted Sep 14, 2014
Short but pleasant stay with convenient and easy access to restaurants and amenities
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Pillows are too soft to give good neck support.

Posted Sep 6, 2014
Pros: Spacious room & good location.
Cons: Pillows can be a firmer for better neck support.
Location: CN Tower. Roger Center.
The hotel is conveniently located & within walking distance to CN tower & Roger Center. Spacious room. However, was unable to get a good rest as the pillows are way too soft even after stacking 2 on top of each other. Did not give good neck support.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel Experience Ever!

Posted Sep 5, 2014
Pros: The helpful staff!
Cons: Not much room for improvement. Dare I say it was perfect?
Location: The location was great! We were able to walk to most of our destinations, but anything further they called us a car.
This was by far the best hotel experience I have ever had. I was in town for the Caribana Festival, as well as the OVO Music festival. It was my first time to Toronto so I was looking for the time of my life. I was able to have that with the help of the hotel staff (specifically Simon). They were all helpful though in telling me what activities were happening, where to go, and made sure I knew exactly how to get to the places I was going. It was an amazing experience! The breakfast was great, especially the fresh squeezed juices! Also, the rooms were spacious, clean, and beautiful. This hotel offers everything to make you very comfortable and at home. It actually became difficult to leave the room and see Toronto because it was that comfortable. Thank you to the staff for making my trip to Toronto one that I would never forget!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Lovely and Modern St Germain

Posted Sep 2, 2014
We enjoyed this modern, very comfortable hotel. The location is where the action is and the two days we were there, we saw the crowds of Fan Expo and baseball fans below our window. The staff was wonderful. The concierge helped us with restaurant reservation and tourist advice. This not a pretentious hotel which is important to us. The breakfast is included and you serve yourself in a nice dining room, with plenty of staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel! Walking distance to Rogers Center.

Posted Sep 2, 2014
Pros: Great hotel
Cons: none
Very friendly helpfull staff. Rooms very clean and comfortable. Well worth the money
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Beautiful hotel right in downtown Toronto

Posted Aug 31, 2014
Hotel atmosphere was very modern. The staff were nice and helpful. We were upgraded to a double suite on arrival which was very cool! Great hotel with beautiful amenities right in maple leaf square. Construction and parking were rough but other than that the location was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glace Bay, NS

Excellent hotel in downtown Toronto

Posted Aug 26, 2014
Pros: If I have to pick one thing I have to say the staff, they were wonderful. From the valet at the door to the manager to the consierge, all were great.
Cons: Nothing, I had an excellent experience here.
Location: Nearby there is the Air Canada Center, CN Tower, Ripley's Aquarium, Rogers Centre, the Eaton's Centre is close walking distance.
Excellent hotel in downtown Toronto, across from Union Station and next to the Air Canada Cenre, it is only a few minutes walk from sights such as the CN Tower, Rogers Centre, and Ripley's Aquarium and close to the waterfront. The staff is wonderful and helpful and the room was so comfortable, I will definitely be staying here again when I return to Toronto! The rooms are very clean and modern, the rainfall shower was lovely and the small details were where the room shone head and shoulders above other hotels I have stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel right at the Air Canada Center

Posted Aug 25, 2014
The staff were fantastic. Arrived early and had no problems checking in. Room was amazing and the nearby venues, shopping, restaurants and bars made the stay perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trabuco Canyon, CA

Great Boutique Hotel - Toronto

Posted Aug 21, 2014
Super nice hotel, great location near Maple Leaf Square. The rooms were well thought out and very nice. The concierge"s were very helpful and interested in our stay and made our trip exceptional. I highly recommend Susan and Gregory for their knowledge of the area (activities, restaurants etc.) but also their unbridled enthusiasm.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel . Clean and very modern

Posted Aug 17, 2014
Pros: The modern atmosphere
Location: Great location, close by metro convention center, Roy Thompson hall..restaurants etc
Very close to my convention ..asked for directions and very accurate