Ratings based on 1,892 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury

Close to Air Canada Centre

Posted Jul 30, 2014
Pros: Beds are very comfortable.
Cons: It would be nice to have more than one elevator, to get to the parking.
Location: Close to attractions and restaurants.
I have stayed at this hotel previously and would recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2014
Cons: Towels
It was a pleasant place to stay. Great location and easy parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

I only stay at Novotel when I go to Toronto

Posted Jul 29, 2014
Pros: Convenience to downtown and close to the island airport. The beds are very comfortable, and it feels safe there.
Location: Excellent restaurants and shopping nearby and it's within walking distance to the Air Canada centre, Eaton Centre, Union Station
The hotel is so close to downtown and fabulous restaurants. It's clean and my daughter always enjoys the pool. We were disappointed the hot tub was out of service this time, but still very much enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maidstone, Ontario

Location. Location. Location.

Posted Jul 29, 2014
Very close to Union Station, CN Tower, Ripley ' s Aquarium, HHOF, Rogers' Center, Air Canada Center & the Waterfront. We walked everywhere. It was the first trip to Toronto with my son & daughter. Hotel was really nice. Every one was friendly & helpful. Breakfast was awesome. Pool & Hot tub were sparkling clean. Rooms were regularly refreshed. We got adventurous, & used the Subway & Bus System. (TTC) New experience for us. It was definitely every bit the adventure we planned. Would definitely stay @ Hotel Novotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to everything

Posted Jul 27, 2014
We stayed at the Novotel with our toddler and it was an amazing experience. It is close to many downtown attractions, the staff was very friendly and the accommodations were great.
Comment from Hotel Management
Jul 30, 2014 by Janak, Hotel Management
I’m pleased to read that we gave your family an amazing experience while you were in town. Please come again soon!
4 out of 5
Recommended
for Families
by A verified traveler from Ottawa, Canada

Hotel Staff very helpful

Posted Jul 24, 2014
Location: Location was excellent, the parking was very pricey, it was close the Medieval Times which we enjoyed the CN tower and the Hockey Hall of Fame.
I found the hotel staff very helpful, we needed to get to certain attractions and they very rightly as it turned out knew how much a taxi would cost to get there from the hotel and that between parking etc it would be better to do that (as the hotel parking wasn't easy to find in the construction zone we parked in a lot with no in and out priviledges), they knew the city and were very helpful. The room is really just a room, it was fine the beds were comfortable and we stayed in downtown Toronto for a very reasonable rate. The lobby is beautiful, however, the rooms were reasonable if not very beautiful.
Comment from Hotel Management
Jul 30, 2014 by Janak, Hotel Management
While I am delighted to read you found our staff to be agreeable, I am disappointed to hear that we did not exceed your expectations when it came to our guest rooms, which is always one of our goals. We will consider your input when we review our offerings. Thank you very much for the comments.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from BC

nice hotel close to entertainment district

Posted Jul 24, 2014
Cons: An addition of a fridge in guess room would be great.
Location: Air Canada centre, Roger Centre, Harbour Centre, and Hockey hall of flame are within walking distances.
A nice and clean hotel close to entertainment and business districts.
Comment from Hotel Management
Jul 30, 2014 by Janak, Hotel Management
Our central location is indeed a great aspect of our hotel. I’m glad that you felt the same way!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to old Toronto and DownTown

Posted Jul 23, 2014
Nice Hotel within walking distance from CN Tower, Rogers Centre, Air Canada Centre, Downtown area, St-Lawrence market and old Toronto so we did not even need to take a cab or the public transport system. Great breakfast buffet at the restaurant (included in our deal) The only downside was that the hottub and exercise room where closed for maintenance during our stay. The pool was available though.
Comment from Hotel Management
Jul 30, 2014 by Janak, Hotel Management
While I am happy to read you enjoyed your stay with us, it sounds like we may have missed the mark in a few minor areas. We will take your feedback and review it to see how we can improve our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from ONT

Beautiful hotel close to everything downtown.

Posted Jul 22, 2014
Everything was awesome ! Breakfast was delicious with a huge variety, pool was clean and empty! Hotel was a 10 minute walk from major attractions and the price was amazing all things considered!
Comment from Hotel Management
Jul 26, 2014 by Janak, Hotel Management
Value, location, and amenities are very important things to look for when staying at a hotel, and I am elated to read that you appreciated all of these aspects of our property! Thank you very much for staying with us.
Comment from Hotel Management
Jul 26, 2014 by Janak, Hotel Management
Value, location, and amenities are very important things to look for when staying at a hotel, and I am elated to read that you appreciated all of these aspects of our property! Thank you very much for staying with us.
Comment from Hotel Management
Jul 25, 2014 by Janak, Hotel Management
Value, location, and amenities are very important things to look for when staying at a hotel, and I am elated to read that you appreciated all of these aspects of our property! Thank you very much for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Jul 20, 2014
We were very satisfied except for the lack of reading lights near the bed and the fact that the hot foods on the breakfast buffet were only lukewarm.
Comment from Hotel Management
Jul 26, 2014 by Janak, Hotel Management
I appreciate all of your feedback. Though I am glad you were satisfied with your stay with us, we always aim to surpass your expectations, so for that I apologize. On this occasion it appears we may have missed the mark in a small way. I will share your review with our team to see how we can improve.
Comment from Hotel Management
Jul 26, 2014 by Janak, Hotel Management
I appreciate all of your feedback. Though I am glad you were satisfied with your stay with us, we always aim to surpass your expectations, so for that I apologize. On this occasion it appears we may have missed the mark in a small way. I will share your review with our team to see how we can improve.
Comment from Hotel Management
Jul 25, 2014 by Janak, Hotel Management
I appreciate all of your feedback. Though I am glad you were satisfied with your stay with us, we always aim to surpass your expectations, so for that I apologize. On this occasion it appears we may have missed the mark in a small way. I will share your review with our team to see how we can improve.