Ratings based on 2,922 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laval Quebec

I go back

Posted Jul 15, 2015
The room was clean the indoor pool and spa were amazing!!
Comment from Hotel Management
Jul 20, 2015 by Manager, Hotel Management
We are happy that our pool and spa facilities earned your 5 star review. Thank you for sharing!
3 out of 5
by A verified traveler from Avon Lake, Ohio

Close to Air Canada Center.

Posted Jul 14, 2015
Check in wasn't welcoming. The front desk reception had a look on her face like she wasn't having a great day. She was curt with her answers and hardly made eye contact. The room was severely dated and gross and there was hair on the bathroom floor. The bed was extremely uncomfortable and so hard. Check out was worse. Two employees chit chatted while we stood there waiting to be acknowledged. For $200 a night I was expecting something a little better. Very disappointing.
Comment from Hotel Management
Jul 20, 2015 by Manager, Hotel Management
We are sorry to see that you encountered unfriendly staff during your recent visit and that you found our guest rooms uncomfortable. We apologize for missing the mark on this occasion. We certainly appreciate your comments and will use your review to further improve staff training. Thank you for taking the time to share a review.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

great hotel, great location

Posted Jul 14, 2015
Pros: it meets the needs of both business and family travel
Cons: may e have a small convenience store on site (there is one a few doors down) but some small area in lobby would have been nice
Location: Union Station, Air Canada Centre, Hockey Hall of Fame, CN Tower and Rogers Centre all are very close by. Art Gallery & Royal Ontario Museum are close
the hotel is a great location as it is near many attractions and union station, air canada centre and hockey hall of fame. many great restaurants and pubs nearby. staff very friendly and helpful.
Comment from Hotel Management
Jul 20, 2015 by Manager, Hotel Management
Thank you for the 5 star review. We are happy that our central location made your visit to Toronto’s many attractions more enjoyable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2015
Staff were so accommodating. .we arrived early and they let us check in early..Hotel parking was excellent in the parking building and very clean and safe.The room was immaculate and quiet. ..So pleased with everything. .We decided this will be our go to hotel when we stay in Toronto again!
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
We are glad that our team could accommodate an early check-in. At Novotel Toronto, we do our best to fill guest requests and are happy that your recent stay was no exception. Thank you for your 5 star review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester New York

Was a very nice and clean place to stay, very clo.

Posted Jul 11, 2015
Would stay there next time I am in toronto, enjoyed the pool and gym while I was there. The hotel staff was very polite.
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
We are glad that our facilities and friendly staff earned us your 5 star review. Thanks for sharing!
3 out of 5
by A verified traveler

would not stay again

Posted Jul 11, 2015
Stuffy Staff, No coffee in lobby, room not very clean, trickling water sound all night, no mention anywhere of $28 parking charge! Will not be back.
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
We would like to apologize that you encountered unfriendly staff during your recent stay and that you felt the parking was expensive. Parking is limited in Toronto and we assure you that we do our best to keep prices competitive with the surrounding area. At Novotel Toronto, it is our utmost priority to ensure guests feel welcome and we are sorry to see that we missed the mark on this occasion.
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
We would like to apologize that you encountered unfriendly staff during your recent stay and that you felt the parking was expensive. Parking is limited in Toronto and we assure you that we do our best to keep prices competitive with the surrounding area. At Novotel Toronto, it is our utmost priority to ensure guests feel welcome and we are sorry to see that we missed the mark on this occasion.
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
We would like to apologize that you encountered unfriendly staff during your recent stay and that you felt the parking was expensive. Parking is limited in Toronto and we assure you that we do our best to keep prices competitive with the surrounding area. At Novotel Toronto, it is our utmost priority to ensure guests feel welcome and we are sorry to see that we missed the mark on this occasion.
5 out of 5
Recommended
for Everyone
by A verified traveler from kincardine, ON

Great hotel so close to the ACC!

Posted Jul 8, 2015
Pros: Clean, comfortable,quiet, close to ACC.
Location: Everything is walking distance! Very centrally located.
We were in town for a concert. Walking distance to the venue...four of us in the room, very comfortable
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
It is nice to read that our central location made your recent concert visit stress-free. Thank you for your 5 star review.
4 out of 5
Recommended
for Everyone
by A verified traveler

駅に近い

Posted Jul 8, 2015
駅に近いので、何かと便利。また、数件隣にコンビニ?もあるし、マーケットも近いから便利です。 建物自体は古いが汚い訳ではないので、十分だと思います。
5 out of 5
Recommended
for Everyone
by A verified traveler

Location of hotel

Posted Jul 8, 2015
Hotel is in good location close to everything downtown.
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
We are pleased to see that our central location suited your needs. Thank you for your 5 star review.
3 out of 5
by A verified traveler

Posted Jul 2, 2015
Hotel was outdated and very loud people everywhere all hours of the nite. Room smelled
Comment from Hotel Management
Jul 13, 2015 by Manager, Hotel Management
We are sorry to see that we failed to meet your expectations on this occasion. We wish we had been notified during your stay, as we would have happily addressed the situation.