Ratings based on 1,025 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Sarnia, Ontario

Not nice

Posted Jan 20, 2015
Booked through expedia asked for a higher floor and some big,pillows. Got to the hotel and made the same request explaining that on a previous,occasion i was not pleased to be viewing the roof and the side of the building next door and asked for a room overlooking the city in any direction. The clerk smiled and seemed to acknowledge my concerns then assigned a room looking at,the roof and side of the building next door. I seemed to conclude that maybe because, I had booked through Expedia that I was being ignored. I didn't feel like making an issue out of it at the time but I've had it with Novotel North York. it was a 2night weekend reservation and the room was small and tired.
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy to North York Library

Posted Jan 19, 2015
Fully met expectations. Internal restaurant excellent.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for public transportation

Posted Jan 13, 2015
Pros: location
Cons: shower
convenient location - shower did not work properly
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
I am glad that you enjoyed the location of our hotel. In case of future issues, please let the reception know about the issues, and we will be happy to send an engineer. Thank you for choosing Novotel North York
3 out of 5
Recommended
for Everyone
by A verified travelerfrom L, ON Canada

Very small rooms.

Posted Jan 9, 2015
Small room. Gum stuck on bathroom door. Told reception about it, nothing was done about it.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
Thank you for the time that you have given to give us feedback. We are in the process of renovating our rooms, and wish to have you try it during your next visit.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

NEW YEARS EVE! GET AWAY

Posted Jan 8, 2015
i would like to see the hotel service and cleanliness is excellent.hotel staff were all so polite and helpful.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
Thank you for your positive feedback. Our team will be happy to hear about your comments regarding their hospitality.
5 out of 5
Recommended
for Families
by A verified traveler

xmass visit with children and grandchildren

Posted Jan 6, 2015
Pros: next to outside north york skating rink and hotel pool. both facilities were enjoyed.
Cons: after visiting in the evening we went for a night cap. unfortunately the hotel bar closes at 1000.
Location: hotel location has subway access, indoor shopping access to a shops, restaurants and grocery store-pharmacy.
the hotel provided an excellent venue to visit with family over the christmass holiday . we parked in the hotel heated garage. The location was central for visits to our childrens residences. the grand children enjoyed skating and swimming.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
Thank you for your feedback. The hotel is very accessible and there are multiple parks and malls around the area. We look forward to accommodating you again in the future.
1 out of 5
by A verified travelerfrom Montreal, Qc

Worst stay!

Posted Jan 3, 2015
Hotel under renovation so expext to be waken up early. Breakfast really bad, coffee is cold. Save ur money and go to the starbuck inside the building. And even if you dont go to breakfast they still charge you for gratuity! General Manager says he couldn't do anyhthing since we book via expedia!! Really the worst hotel i ever stayed. I hope they got out of business, they wont have mine anymore. It was our third stay at that location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brampton

Nice hotel for experiencing NYE in Toronto

Posted Jan 2, 2015
Even though I had to request a room change twice, third time was the charm. The first room had a clogged sink and the second's bathroom wasn't properly cleaned. Third room was perfect. The hotel is conveniently located 5 min from the subway and you don't even need to go outside to get to it. Great hotel location for those who celebrate New Years Eve in Toronto as the subway is usually free and runs late. There's also a cineplex movie theatre in the same building as the subway which offered us easy access entertainment.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
I am glad to hear that the issues were resolved and appreciate your feedback as it allows us to strive for continuous improvement. The hotel is one of the most accessible hotels in Toronto, and we are happy to hear that you enjoyed our location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great location/small room

Posted Jan 2, 2015
Rooms don't get much smaller than this but it was clean and well appointed. We ended up getting a family room by getting the adjoining room at 50% off. The parking cost is also high which I think should have been reduced over the holidays when there was no demand for parking from the surrounding businesses. Besides that, the hotel is centrally located to get on the subway, the 401, movie theaters or surrounding restaurants.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
I'm glad that you enjoyed one of the most accessible hotels in Toronto, with direct access to malls and the North York subway station. The parking garage is a city owned lot, and guests do have the choice to pay with the parking attendants. However, the rate the hotel offers for the guests is $17.00 per night with unlimited in and out access. We are in the process of renovating our rooms to better accommodate our guests, and we look forward to seeing you during your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Yonge and Sheppard.

Posted Dec 30, 2014
Decent hotel with friendly staff. We had a quick one night stay on Xmas eve but nonetheless, you could tell it was a good hotel, clean, comfortable, etc.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
Thank you for your comments. The hotel is very accessible with direct access to malls and subways. Rest assured that your feedback will be passed on to our team to help keep our standards with our guests' expectations. Thank you for choosing Novotel North York and we look forward to accommodating you on your next stay.