Ratings based on 3,902 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location

Posted Apr 24, 2015
Pros: Location
Location: Easy access and lots of amenities within walking distance.
Convenient, comfortable, proximity to what we needed, and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

My New Favorite Place to Stay

Posted Apr 21, 2015
Pros: It has old world character and most of all the room was/is clean and QUIET!
Cons: Some complimentary disposable slippers and basic toiletries in the room would complete the experience.
Location: My office is directly across the street. It was an easy walk to work the next day! Plus, the location is in the heart of downtown close to everything.
I've stayed here before and came back to it because I liked it so much the previous time. I was upgraded to a suite with separate living area and bedroom without even asking. Amongst the best hotel rooms I've ever stayed in and I've traveled extensively throughout Europe and Asia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with excellent service

Posted Apr 21, 2015
I really appreciate how polite the staff were. Everyone whom I met greeted me with a simple 'good morning' or 'hi' and made me feel like a valued customer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nagoya Japan

街中に有り、わりと駅近です。

Posted Apr 21, 2015
設備はほぼ良好ですが、バスタブがないのと 窓が無いのが、残念。 到着が、夜遅く(10時ごろ)で出発が翌朝7時だったので、詳しく分からない が アムトラックの予約をベルサービスでやって貰ったので、大変助かった。
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Montreal

Posted Apr 20, 2015
Location: For business purposes it was alright. Since it was close to island airport & close to where my meetings were.
Hotel is under renovation. Had no view due to scaffolds. Location is surrounded by banks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Very clean hotel and room. Excellent location in down town Toronto.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom burlington

Good Location

Posted Apr 20, 2015
Pros: See above
Cons: N/a
Location: Close to financial, theatre and sports venues. Good restaurants an easy walk
Easy check in, clean, quiet, friendly and modern. Recommended
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto, ON

Fantastic anniversary stay!

Posted Apr 20, 2015
Location: Right on the King subway station so travel is really simple. On a nice day you can probably make the walk to wherever you're going.
Did a last minute booking from Expedia to celebrate an anniversary, the price was great especially considering the amazing suite we stayed in. Staff was friendly and the location is ideal for anyone visiting Toronto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Warm welcome at the front desk. Got up to room and didn't have a view due to renovations. Toilet didn't work. Called front desk, they immediately moved us to a room with a view ( and a working toilet). Beautiful, historic hotel. Would definitely stay here again!
1 out of 5
by A verified traveler

No basic stuff you expect at a hotel

Posted Apr 19, 2015
Hotel didn't have a wet bar, phone didn't work so couldn't order room service (took multiple calls to get that fixed), couldn't change the temperature because it was too hot... Staff nowhere near as professional as larger hotel chains.